Soft Skills Trump Technical Skills for Support Professionals.
Survey Shows Ability to Organize, Communicate and Collaborate Effectively More Prized Than Technical Talent
KANSAS CITY Kansas City, two adjacent cities of the same name, one (1990 pop. 149,767), seat of Wyandotte co., NE Kansas (inc. 1859), the other (1990 pop. 435,146), Clay, Jackson, and Platte counties, NW Mo. (inc. 1850). , Mo., April 23 /PRNewswire/ -- When hiring administrative staff, it's tempting to focus on the technical skills needed for the position, but a new survey shows the less tangible "soft" skills often are valued more. Sixty-seven percent of hiring managers polled by OfficeTeam, HR.com and the International Association of Administrative Professionals The International Association of Administrative Professionals (IAAP) was formed in Kansas City, Missouri in 1942. At that time, the organization was known as the National Secretaries Association. (IAAP IAAP International Association of Administrative Professionals (formerly PSI, Professional Secretaries International)
IAAP International Association of Applied Psychology
IAAP International Association for Analytical Psychology ) said they would hire an applicant with strong soft skills whose technical skills were lacking. By contrast, only nine percent would hire someone who had strong technical skills but weak interpersonal skills "Interpersonal skills" refers to mental and communicative algorithms applied during social communications and interactions in order to reach certain effects or results. The term "interpersonal skills" is used often in business contexts to refer to the measure of a person's ability . The overwhelming majority (93 percent) of HR managers felt technical skills are easier to teach than soft skills.
More than 300 administrative professionals and 400 HR managers took part in the study which was released to coincide with Administrative Professionals Week (April 22-28). The full survey results are reported in Fitting In, Standing Out and Building Remarkable Work Teams, a resource guide available from OfficeTeam.
"The results indicate the increasing complexity of the administrative function," said Sandra P. Chandler CPS (1) (Characters Per Second) The measurement of the speed of a serial printer or the speed of a data transfer between hardware devices or over a communications channel. CPS is equivalent to bytes per second. , IAAP 2006-07 international president. "Today's professionals often negotiate with vendors, plan meetings and special events, create presentations and interview and supervise other employees. While office technology skills are very important, excellent interpersonal skills are invaluable and usually more difficult to teach."
The managers surveyed cited the following soft skills as being most in demand at their companies:*
Organizational skills 87% Verbal communication 81% Teamwork and collaboration 78% Problem solving 60% Tact and diplomacy 59% Business writing 48% Analytical skills 45% * Multiple responses were permitted.
Diane Domeyer, executive director of OfficeTeam, pointed out that while administrative professionals frequently focus on building technical expertise to advance their careers, they also should look at how well they work with others. "The ability to collaborate and build consensus on projects distinguishes top performers."
When asked which soft skills they would like to improve, IAAP members surveyed cited analytical skills, verbal communication, negotiation and problem-solving skills above others.
With Administrative Professionals Week around the corner, now is an opportune op·por·tune
1. Suited or right for a particular purpose: an opportune place to make camp.
2. Occurring at a fitting or advantageous time: an opportune arrival. time for managers to work with support staff to help them grow professionally, according to according to
1. As stated or indicated by; on the authority of: according to historians.
2. In keeping with: according to instructions.
3. Chandler. "Our research shows that administrative professionals most appreciate more meaningful and long-lasting recognition that helps them enhance their effectiveness, such as attending professional conferences or taking relevant courses," Chandler said.
OfficeTeam is the world's leading staffing service specializing in the temporary placement of highly skilled administrative and office support professionals. The company has more than 300 locations worldwide and offers online job search services at http://www.officeteam.com/.
The International Association of Administrative Professionals (http://www.iaap-hq.org/) is the world's largest association for administrative support staff, with nearly 600 chapters and approximately 40,000 members and affiliates worldwide.
HR.com (http://www.hr.com/) is the largest social network and online community of HR executives.
CONTACT: Rick Stroud of International Association of Administrative Professionals, +1-816-891-6600, ext. 2239, email@example.com
Web site: http://www.iaap-hq.org/ http://www.officeteam.com/ http://www.hr.com/