Soffront releases version 8. (New Products).Soffront Software, Inc. recently announced the release of version 8.0 of its Soffront CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solution. Soffront CRM version 8.0 was configured to help reduce total cost of ownership (TCO (1) (Total Cost of Ownership) The cost of using a computer. It includes the cost of the hardware, software and upgrades as well as the cost of the inhouse staff and/or consultants that provide training and technical support. See ROI. ) and help maximize revenue generation through enhanced customization/configuration functionality and improved out-of-the-box support for industry best practices. Soffront's CRM solution was designed to span marketing, sales, customer support, defect tracking In engineering, defect tracking is the process of finding defects in a product, (by inspection, testing, or recording feedback from customers), and making new versions of the product that fix the defects. , employee support and portal applications. The "built-to-adapt" Soffront CRM solution was designed to be more cost effective, able to be deployed in days and adaptable to a company's business needs. With Soffront CRM version 8.0, the software's customization features are available over the Web. Using a browser, a customer can redesign the user interface with a drag-and-drop form designer, change the database by adding fields or tables and configure the workflow to match the business process. These customization tasks can be performed anywhere via the Internet and do not depe nd on a desktop tool, which helps provide flexibility for the user, Version 8,0 offers customers a personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. dashboard that can act as a single doorway to access applications and streamline the user interface. Each user can configure the dashboard to access applications or review metrics that are applicable to that user's daily activities, A sales representative's dashboard may present the day's calendar, new leads for the day, opportunities, customers with critical issues, e-mail inbox and a quick search application. A sales manager's dashboard may feature accounts lagging Lagging Strategy used by a firm to stall payments, normally in response to exchange rate projections. behind in the sales process A sales process is a systematic approach for performing product or service sales. The reasons for having a sales process include seller and buyer risk management, achieving standardized customer interaction in sales and scalable revenue generation. , the new leads for the team and important opportunities for the ream. These features can help enhance productivity, reduce implementation and maintenance costs, accelerate user adoption, minimize risk of failure and increase customer loyalty. The release includes several other features that Soffront claims are the beginning of additional future offerings. Soffront CRM version 8,0 is localization-ready for Eur opean languages, including Italian, Spanish and French. Soffront continues support for the Windows platform, IE and Netscape (version 4.75) browsers, and SQL Server An earlier relational DBMS from Sybase and from Microsoft. Sybase introduced SQL Server in 1988 for various Unix versions. In that same year, with help from IBM, Sybase created an OS/2 version that Microsoft licensed and branded as Microsoft SQL Server. and Oracle databases. The company will be offering Linux support with the next major software release expected in 2004. www.soffront.com |
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