Soffront Utilizes CosmoCom IP Technology Solution.
CosmoCom, Inc., a provider of new generation call center platforms,
announced that Soffront Software, a CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. service provider, will use
CosmoCall Universe as the multimedia call center platform for TRACKWeb
CRM, Soffront's Web-based customer relationship management
application. The integration with CosmoCom's unified IP-based call
center solution is expected to allow Soffront's users to manage all
forms of business communication (Web, e-mail, voice, video, chat and
wireless) and remote agent deployment Installing, setting up, testing and running. This military term, which means the placement of troops and equipment in the field, is widely used with computers as an alternate to the word "implementation. and management.
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No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2001, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.
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