Snapshot of the chains.How well did the links hold together? CLTC CLTC Certified in Long-Term Care CLTC Community Long Term Care CLTC Chapter Leadership Training Conference recently completed an informal phone and fax survey of long term care chains. The most significant result of this year's survey was that a number of the larger companies were non-responders. Last year's assisted living as·sist·ed living n. A living arrangement in which people with special needs, especially older people with disabilities, reside in a facility that provides help with everyday tasks such as bathing, dressing, and taking medication. leader, Alterra, was among them. (See "Under the wire" in this issue's NewsFronts section, on page 7.) Although privately owned facilities were reluctant to divulge financial information, the respondents In the context of marketing research, a representative sample drawn from a larger population of people from whom information is collected and used to develop or confirm marketing strategy. that did report their earnings showed either gains or only small losses. We believe you will find the information that companies were willing to release worthy Worthy can refer to: People
Executive Q&A: Marriott's Executive VP Jeff Ferguson Ferguson, city (1990 pop. 22,286), St. Louis co., E Mo., a suburb of St. Louis; inc. 1894. It is primarily residential. Mark Zacharia, Editor-in-Chief Jeff Ferguson joined Washington Washington, town, England Washington, town (1991 pop. 48,856), Sunderland metropolitan district, NE England. Washington was designated one of the new towns in 1964 to alleviate overpopulation in the Tyneside-Wearside area. DC-based Marriott Marriott has several meanings:
What has been the toughest obstacle to providing the type of care that you would like? Ferguson: Our biggest obstacle (and the biggest for the assisted living industry overall) is to communicate accurately what we do to the public. We need to do a better job about telling people what "assisted living" means, what its niche niche: see ecology. niche Smallest unit of a habitat that is occupied by an organism. A habitat niche is the physical space occupied by the organism; an ecological niche is the role the organism plays in the community of organisms found in the is, and how it can help the adult child and the parent. Is it just about better marketing? Ferguson: No, it's it's 1. Contraction of it is. 2. Contraction of it has. See Usage Note at its. it's it is or it has it's be ~have more than just marketing. There is confusion on the public's part because of some facilities that offer such a wide range of services, for instance, from minimal care until death. The industry has helped to promulgate To officially announce, to publish, to make known to the public; to formally announce a statute or a decision by a court. some of this confusion. So we at Marriott Senior Services need to make sure the public knows what we are all about. We've we've Contraction of we have. we've have attempted to offer assisted living educational programs, we have a Web site to educate the public [less thasn]marriottseniorliving.com[greater than], and we also offer books to the adult child on how to care for aging parents. More importantly, we offer the resident and his family a disclosure statement during the shopping process and right at the time of admissions to help people understand what services we offer. It details what we are capable of as well as what services should be more sought in another setting. Executive Q&A: Benchmark's President John L. Hopkins Hopkins, city (1990 pop. 16,534), Hennepin co., SE Minn., a suburb of Minneapolis; inc. as West Minneapolis 1893, name changed 1928. The city manufactures machinery, computer and electronic parts, steel products, air pollution equipment, ophthalmic lenses, tools, Suzanne Suzanne is a common female given name that was particularly popular in the United States in the 1950s and 1960s. It remained in the top 200 most popular names in the United States between 1930 and the late 1980s. Bilyeu, Senior Associate Editor John L. Hopkins has been named president and chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of Benchmark Assisted Living, which operates 17 assisted living and independent living communities throughout New England New England, name applied to the region comprising six states of the NE United States—Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, and Connecticut. The region is thought to have been so named by Capt. . Prior to joining Benchmark, Hopkins was executive vice president for Omni Hotels Omni Hotels is a privately owned upscale hotel company based in Irving, Texas. Omni currently owns and/or manages 36 properties of which 4 are resorts. The company also has 2 franchise properties (Newport News, VA and Philadelphia, PA). . What prompted your move from hospitality to the senior living industry? Hopkins: The senior living industry, as everybody knows, is experiencing significant growth--and has been since the '90s. Many of my counterparts have made the leap from hospitality to senior living, so I was somewhat intrigued by it. It involves many of the same disciplines: human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. ; finance; accounting; food and beverage F&B is a common abbreviation in the United States and Commonwealth countries, including Hong Kong. F&B is typically the widely accepted abbreviation for "Food and Beverage," which is the sector/industry that specializes in the conceptualization, the making of, and delivery of foods. ; and, of course, sales and marketing. If you were choosing an assisted living facility for a family member, what would be most important in making your decision? Hopkins: I would certainly want to understand the financial strength of the ownership entity, and I would want to understand the services that are provided. Perhaps most importantly Adv. 1. most importantly - above and beyond all other consideration; "above all, you must be independent" above all, most especially , I would want to have a very good understanding of what level of care I could expect for my mother or father. Something that I think is overlooked by many operators is the importance of the activities programs. Our focus really needs to be on the quality of life.
Nursing facilities
Size
Beds owned, Percent
leased, or change
CHAIN managed since 12/99
Beverly Enterprises 59,799 -3%
Fort Smith, Ark.
Life Care Centers of America 28,078 3
Cleveland, Tenn.
Extendicare Health Services 17,495 -13
Milwaukee
The Evangelical Lutheran
Good Samaritan Society 16,346 -3
Sioux Falls, S.D.
Britthaven 6,485 0
Kinston, N.C.
Lenox Healthcare Inc. 6,378 --
Pittsfield, Mass.
Harborside Healthcare 5,960 -2
Boston
Benedictine Health System 4,735 10
Duluth, Minn.
Covenant Care 4,451 0
Aliso Viejo, Calif.
Alden Management Services Inc. 4,139 19
Chicago
Essex Healthcare Corp 4,050 11
Atlanta
Life Care Services 3,864 2
Des Moines, Iowa
VHS-Pruitt Corporation 3,796 --
Tocca, Ga.
American Health Centers 3,795 0.2
Parsons, Tenn.
Tendercare (Michigan) Inc. 3,785 0
Sault Ste. Marie, Mich.
Facilities Facilities Number
owned, leased, managed of
CHAIN or managed only employees
Beverly Enterprises 534 -- --
Fort Smith, Ark.
Life Care Centers of America 210 8 28,100
Cleveland, Tenn.
Extendicare Health Services 171 -- 18,989
Milwaukee
The Evangelical Lutheran
Good Samaritan Society 201 -- 25
Sioux Falls, S.D.
Britthaven 52 -- 6,500
Kinston, N.C.
Lenox Healthcare Inc. 60 20 5,050 [*]
Pittsfield, Mass.
Harborside Healthcare 48 1 6,250
Boston
Benedictine Health System 42 18 --
Duluth, Minn.
Covenant Care 38 0 4,800
Aliso Viejo, Calif.
Alden Management Services Inc. 24 -- 2,947
Chicago
Essex Healthcare Corp 64 -- 4,000 [*]
Atlanta
Life Care Services 52 48 --
Des Moines, Iowa
VHS-Pruitt Corporation 36 5 --
Tocca, Ga.
American Health Centers 35 -- 3,550
Parsons, Tenn.
Tendercare (Michigan) Inc. 31 -- 2,600
Sault Ste. Marie, Mich.
Revenues
Number of
states company In $
CHAIN operates in millions
Beverly Enterprises 30 $2,427
Fort Smith, Ark.
Life Care Centers of America 28 --
Cleveland, Tenn.
Extendicare Health Services 15 870
Milwaukee
The Evangelical Lutheran
Good Samaritan Society -- 596.7
Sioux Falls, S.D.
Britthaven 3 234
Kinston, N.C.
Lenox Healthcare Inc. 14 154.7
Pittsfield, Mass.
Harborside Healthcare 9 310.2
Boston
Benedictine Health System 9 --
Duluth, Minn.
Covenant Care 7 190.9
Aliso Viejo, Calif.
Alden Management Services Inc. 1 167.2
Chicago
Essex Healthcare Corp 4 --
Atlanta
Life Care Services 21 --
Des Moines, Iowa
VHS-Pruitt Corporation 3 --
Tocca, Ga.
American Health Centers 2 --
Parsons, Tenn.
Tendercare (Michigan) Inc. 1 154 [+]
Sault Ste. Marie, Mich.
Payor mix
Percent
change Percent Percent
CHAIN since 12/31/99 Medicaid Medicare
Beverly Enterprises -4% -- --
Fort Smith, Ark.
Life Care Centers of America -- 47% 23%
Cleveland, Tenn.
Extendicare Health Services -7 54 25
Milwaukee
The Evangelical Lutheran
Good Samaritan Society -6 62.5 6.3
Sioux Falls, S.D.
Britthaven -- 70 15
Kinston, N.C.
Lenox Healthcare Inc. -- 71.5 5.8
Pittsfield, Mass.
Harborside Healthcare 3 49.6 25.6
Boston
Benedictine Health System -- -- --
Duluth, Minn.
Covenant Care -10 53.8 25.8
Aliso Viejo, Calif.
Alden Management Services Inc. 26 55 18
Chicago
Essex Healthcare Corp -- 81 13
Atlanta
Life Care Services -- -- --
Des Moines, Iowa
VHS-Pruitt Corporation -- 56 24
Tocca, Ga.
American Health Centers -- -- --
Parsons, Tenn.
Tendercare (Michigan) Inc. 11 54 29
Sault Ste. Marie, Mich.
Other
Percent Average
Percent managed occupancy
CHAIN private pay care rate
Beverly Enterprises -- -- 86.9%
Fort Smith, Ark.
Life Care Centers of America 21% 9% 89
Cleveland, Tenn.
Extendicare Health Services 21 -- 87.5
Milwaukee
The Evangelical Lutheran
Good Samaritan Society 31.2 -- 90.3
Sioux Falls, S.D.
Britthaven 15 -- 90
Kinston, N.C.
Lenox Healthcare Inc. 19.2 3.4 62.4
Pittsfield, Mass.
Harborside Healthcare 20.6 4.2 90.6
Boston
Benedictine Health System -- -- --
Duluth, Minn.
Covenant Care 17.2 3.2 87.2
Aliso Viejo, Calif.
Alden Management Services Inc. 20 6 69.3 [+]
Chicago
Essex Healthcare Corp 6 -- 90
Atlanta
Life Care Services -- -- --
Des Moines, Iowa
VHS-Pruitt Corporation 6 14 92
Tocca, Ga.
American Health Centers -- -- --
Parsons, Tenn.
Tendercare (Michigan) Inc. 15 2 86
Sault Ste. Marie, Mich.
Average
Company revenue per
CHAIN status [**] patient day
Beverly Enterprises Pub/FP --
Fort Smith, Ark.
Life Care Centers of America Pri/FP $141
Cleveland, Tenn.
Extendicare Health Services Pub/FP 146.26
Milwaukee
The Evangelical Lutheran
Good Samaritan Society Pri/NFP 114.88
Sioux Falls, S.D.
Britthaven Pri/FP --
Kinston, N.C.
Lenox Healthcare Inc. Pri/FP 112.02
Pittsfield, Mass.
Harborside Healthcare Pri/FP 163.48
Boston
Benedictine Health System Pri/FP --
Duluth, Minn.
Covenant Care Pri/FP 135
Aliso Viejo, Calif.
Alden Management Services Inc. Pri/FP 132.16
Chicago
Essex Healthcare Corp Pri/FP 120
Atlanta
Life Care Services Pri/FP --
Des Moines, Iowa
VHS-Pruitt Corporation Pri/FP --
Tocca, Ga.
American Health Centers Pri/FP --
Parsons, Tenn.
Tendercare (Michigan) Inc. Pri/FP 127
Sault Ste. Marie, Mich.
Care Initiatives 3,713 -- 45 -- 3,100 1
West Des Moines, Iowa
Miller's Health Systems 3,190 0.1% 31 0 2,840 1
Warsaw, Ind.
Athena Health Care Centers 3,112 -9 24 14 4,670 3
Southington, Conn.
Heritage Enterprises 3,041 1 30 7 2,700 1
Bloomington, Ill.
Grace Living Centers 2,719 0 24 0 -- 1
Oklahoma City
Medicalodges Inc. 2,612 -- 28 -- 2,214 4
Coffeyville, Kan.
ABCM Corp Nursing Care Management 2,535 2 31 -- 2,533 1
Hampton, Iowa
Laurel Health Care Management Co. 2,420 -- 21 -- 3,000 5
Westerville, Ohio
Berkshire Healthcare Systems 2,307 -6 17 -- 2,727 3
Pittsfield, Mass.
Autumn Corp. 2,279 7 23 1 2,300 2
Rocky Mountain, N.C.
Vetter Health Services 2,212 2 31 1 2,300 [*] 5
Omaha, Neb.
Community Eldercare Services 2,113 -- 26 -- -- 6
Tupelo, Miss.
Apple Health Care Inc. 1,776 0 21 -- 2,100 3
Avon, Conn.
Americare Properties Inc. 1,533 31 20 -- 1,012 2
Sikeston, Mo.
The McGuire Group 1,494 0 8 -- 2,294 2
Buffalo, N.Y.
Care Initiatives $103.3 9% 51% 13% 35% 0%
West Des Moines, Iowa
Miller's Health Systems 108.1 -3 54 20 19 0
Warsaw, Ind.
Athena Health Care Centers 148.4 3 59 16 20 5
Southington, Conn.
Heritage Enterprises 66.3 10 -- -- -- --
Bloomington, Ill.
Grace Living Centers -- -- 63 19 17 1
Oklahoma City
Medicalodges Inc. 70.6 5 64 13 19 4
Coffeyville, Kan.
ABCM Corp Nursing Care Management -- -- 60 7 30 --
Hampton, Iowa
Laurel Health Care Management Co. 108.2 24 44 27 26.6 2.4
Westerville, Ohio
Berkshire Healthcare Systems 111.4 -8 56 10 19 15
Pittsfield, Mass.
Autumn Corp. 81 15 70 9 20 --
Rocky Mountain, N.C.
Vetter Health Services 74.6 6 36 10 54 0
Omaha, Neb.
Community Eldercare Services -- -- -- -- -- --
Tupelo, Miss.
Apple Health Care Inc. 101.7 4 49 18 30 3
Avon, Conn.
Americare Properties Inc. 35.6 8 59 17 21 1
Sikeston, Mo.
The McGuire Group 98.7 5 -- -- -- --
Buffalo, N.Y.
Care Initiatives 86% Pri/NFP $93.62
West Des Moines, Iowa
Miller's Health Systems 78.25 Pri/FP 118.70
Warsaw, Ind.
Athena Health Care Centers 98 Pri/FP 190
Southington, Conn.
Heritage Enterprises -- Pri/FP --
Bloomington, Ill.
Grace Living Centers 72 Pri/FP --
Oklahoma City
Medicalodges Inc. 89.6 Pri/FP 102.91
Coffeyville, Kan.
ABCM Corp Nursing Care Management -- Pri/FP --
Hampton, Iowa
Laurel Health Care Management Co. 88.6 Pri/FP 161
Westerville, Ohio
Berkshire Healthcare Systems 88 Pri/NFP 154.03
Pittsfield, Mass.
Autumn Corp. 97 Pri/FP --
Rocky Mountain, N.C.
Vetter Health Services 86.6 Pri/FP 107.80
Omaha, Neb.
Community Eldercare Services 84 Pri --
Tupelo, Miss.
Apple Health Care Inc. 91 Pri/FP 176
Avon, Conn.
Americare Properties Inc. 75 Pri/FP 96.26
Sikeston, Mo.
The McGuire Group 98 Pri/FP --
Buffalo, N.Y.
Assisted living
Size
Units owned, Percent
leased, or change
CHAIN managed since 12/99
Atria 9,676 -7%
Louisville. Ky.
Merrill Gardens 5,675 19
Seattle
Encore Senier Living 2,500 -4
Portland, Ore.
Southern Assisted Living Inc. 2,128 --
Chapel Hill, N.C.
George M. Lender Family Corp. 2,007 1
Hershey, Pa.
Extendicare Health Services 1,925 0.6
Milwaukee
Life Care Services 3,042 30
Des Moines, Iowa
Castle Senior Living 1,430 --
Summit, N.J.
Evangelical Lutheran Good
Samaritan Society 1,299 13
Sioux Falls, S.D.
Beverly 1,132 -0.5
Fort Smith, Ark.
Life Care Centers of America Inc. 1,121 35
Cleveland, Tenn.
Americare Properties Inc. 1,057 12
Sikeston, Mo.
Benchmark Assisted Living 1,021 --
Wellesley Hills, Mass.
Benedictine Health System 828 -9
Duluth, Minn.
Covenant Retirement Communities 614 --
Chicago
Facilities Facilities
owned, leased, managed
CHAIN or managed only
Atria 101 --
Louisville. Ky.
Merrill Gardens 59 --
Seattle
Encore Senier Living 42 2
Portland, Ore.
Southern Assisted Living Inc. 46 5
Chapel Hill, N.C.
George M. Lender Family Corp. 29 --
Hershey, Pa.
Extendicare Health Services 41 --
Milwaukee
Life Care Services 25 19
Des Moines, Iowa
Castle Senior Living 12 5
Summit, N.J.
Evangelical Lutheran Good
Samaritan Society 58 12
Sioux Falls, S.D.
Beverly 34 --
Fort Smith, Ark.
Life Care Centers of America Inc. 15 --
Cleveland, Tenn.
Americare Properties Inc. 47 --
Sikeston, Mo.
Benchmark Assisted Living 15 3
Wellesley Hills, Mass.
Benedictine Health System 14 --
Duluth, Minn.
Covenant Retirement Communities 15 --
Chicago
Number Number of
of states company
CHAIN employees operats in
Atria -- 26
Louisville. Ky.
Merrill Gardens 2,500 --
Seattle
Encore Senier Living 1,500 9
Portland, Ore.
Southern Assisted Living Inc. 1,855 3
Chapel Hill, N.C.
George M. Lender Family Corp. -- 1
Hershey, Pa.
Extendicare Health Services 724 10
Milwaukee
Life Care Services -- 10
Des Moines, Iowa
Castle Senior Living 500 3
Summit, N.J.
Evangelical Lutheran Good
Samaritan Society -- 17
Sioux Falls, S.D.
Beverly -- 15
Fort Smith, Ark.
Life Care Centers of America Inc. 475 11
Cleveland, Tenn.
Americare Properties Inc. 768 3
Sikeston, Mo.
Benchmark Assisted Living 600 6
Wellesley Hills, Mass.
Benedictine Health System -- 4
Duluth, Minn.
Covenant Retirement Communities -- 8
Chicago
Revenue
Number of Number of
units units In $
CHAIN acquired built millions
Atria -- -- $241.1 [+]
Louisville. Ky.
Merrill Gardens 465 286 83.3
Seattle
Encore Senier Living -- -- 54
Portland, Ore.
Southern Assisted Living Inc. 676 59 --
Chapel Hill, N.C.
George M. Lender Family Corp. -- -- --
Hershey, Pa.
Extendicare Health Services -- -- 35.8
Milwaukee
Life Care Services -- -- --
Des Moines, Iowa
Castle Senior Living -- 70 20.7
Summit, N.J.
Evangelical Lutheran Good
Samaritan Society 36 101 15.1
Sioux Falls, S.D.
Beverly -- -- 198
Fort Smith, Ark.
Life Care Centers of America Inc. 86 120 --
Cleveland, Tenn.
Americare Properties Inc. 117 117 23.1
Sikeston, Mo.
Benchmark Assisted Living -- -- 18.5
Wellesley Hills, Mass.
Benedictine Health System -- -- --
Duluth, Minn.
Covenant Retirement Communities -- -- 15.8
Chicago
Other
Percent Average
change since occupancy
CHAIN 12/31/99 rate
Atria -- --
Louisville. Ky.
Merrill Gardens 54% --
Seattle
Encore Senier Living 14 90%
Portland, Ore.
Southern Assisted Living Inc. -- 83.8
Chapel Hill, N.C.
George M. Lender Family Corp. -- --
Hershey, Pa.
Extendicare Health Services 8 84.59
Milwaukee
Life Care Services -- --
Des Moines, Iowa
Castle Senior Living -- 94
Summit, N.J.
Evangelical Lutheran Good
Samaritan Society 12% 71.8
Sioux Falls, S.D.
Beverly -17 --
Fort Smith, Ark.
Life Care Centers of America Inc. -- 88
Cleveland, Tenn.
Americare Properties Inc. 17 90
Sikeston, Mo.
Benchmark Assisted Living -- --
Wellesley Hills, Mass.
Benedictine Health System -- --
Duluth, Minn.
Covenant Retirement Communities 2 86
Chicago
Average
Company revenue per
CHAIN status [**] resident day
Atria Pri/FP --
Louisville. Ky.
Merrill Gardens Pri/FP --
Seattle
Encore Senier Living Pri/FP $74
Portland, Ore.
Southern Assisted Living Inc. Pri/FP 67.70
Chapel Hill, N.C.
George M. Lender Family Corp. Pri/FP --
Hershey, Pa.
Extendicare Health Services Pub/FP 61.16
Milwaukee
Life Care Services Pri/FP --
Des Moines, Iowa
Castle Senior Living -- --
Summit, N.J.
Evangelical Lutheran Good
Samaritan Society Pri/NFP 58.95
Sioux Falls, S.D.
Beverly Pub/FP --
Fort Smith, Ark.
Life Care Centers of America Inc. Pri/FP 77
Cleveland, Tenn.
Americare Properties Inc. Pri/FP 63.93
Sikeston, Mo.
Benchmark Assisted Living Pri --
Wellesley Hills, Mass.
Benedictine Health System Pri/FP --
Duluth, Minn.
Covenant Retirement Communities -- 82.72
Chicago
All numbers apply only to nursing facilities and beds except gross revenue figures, which apply to the company as a whole. These figures reflect the company's status as of 12/31/00. (*.)Estimate (**.)Public or private; for-profit for-prof·it adj. Established or operated with the intention of making a profit: a for-profit organization. or not-for-profit Not-for-profit An organization established for charitable, humanitarian, or educational purposes that is exempt from some taxes and in which no one in profits or losses. (+.)Company total |
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