Skyline Unveils CRM Platform Across Dealer Network with FrontRange(TM) GoldMine(R).Trade show display provider hopes to standardize stan·dard·ize v. 1. To cause to conform to a standard. 2. To evaluate by comparing with a standard. CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. efforts across more than 140 dealers DUBLIN, Calif. -- Skyline, the Minnesota-based manufacturer of trade show displays, recently launched a strategic initiative to standardize customer relationship management (CRM) systems across the dealer channel. With more than 140 dealers in 45 countries, Skyline was looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. an easy-to-use application that could streamline dealers' ability to react to leads they receive, expedite reporting and integrate with quoting application QuoteWerks. The company found many dealers were already using FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. [R] GoldMine[R] CRM application, and called upon First Direct Corp. to create a configured GoldMine template for the dealers. Skyline was also attracted by GoldMine software's combination of functionality, configurability and affordability, as well as its worldwide network of support. The goal was to create a GoldMine system designed for dealers' specific sales, marketing and operational needs. "Skyline is trying to guide dealers toward common platforms so they can interact with us more easily, and prospect leads more proactively," said Barb Baker, Skyline dealer support manager. As dealers add new leads and grow those relationships into customers, they can track information such as the shows a customer or prospect plans to attend, their exhibit sizes for shows, and key customer details like number of employees, revenue and competitors. Using a custom GoldBox[c] import profile created by First Direct, GoldMine also streamlines the processing leads from Skyline corporate. Skyline emails dealers a file, and in minutes they can bring those leads into GoldMine and begin contacting them. With rich customer information readily available, dealers target their marketing efforts and customer interaction to specific customers. As they talk with customers by phone, they tap into the relevant GoldMine contact record for detailed data about each - resulting in a more organized, customer-focused approach. "Sales reps can proactively look at those customers or prospects with upcoming shows. It's show-based and date-based marketing." Baker said. Skyline is still in the process of the GoldMine rollout, but several dealers have gone live with the application and are already experiencing positive results. "Since I have been working with GoldMine and the template, and training with First Direct, I have seen the benefits of using GoldMine versus our old database software," said Grace Fong, design consultant with Skyline Exhibits MidSouth. "Tailoring GoldMine to our industry will help us be more efficient. Features that enable us to market at the most opportune op·por·tune adj. 1. Suited or right for a particular purpose: an opportune place to make camp. 2. Occurring at a fitting or advantageous time: an opportune arrival. time should lead to more sales. I am definitely impressed with the software." About First Direct Corp. Since its founding in 1992, First Direct Corp. has been a FrontRange Solutions partner supporting all FrontRange/GoldMine products. 1stdirect.com handles a full range services, including analysis/process design, installation and configuration, customization, automated processes, data conversion, reporting, as well as on-site and help desk support. For more information, call USA (845) 221-3800 or visit www.1stdirect.com. About FrontRange Solutions FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimize customer investment by their interoperability The capability of two or more hardware devices or two or more software routines to work harmoniously together. For example, in an Ethernet network, display adapters, hubs, switches and routers from different vendors must conform to the Ethernet standard and interoperate with each other. , specifically for small-to-medium-enterprise (SME (1) (Small and Medium-sized Enterprise) See SMB. (2) (Subject Matter Expert) An individual who is well-versed in the policies and procedures of a particular department or division. ) and distributed enterprise organizations. Solution families are defined by three customer-centric market areas: Customer Relationship Management (CRM) including GoldMine([R]); IT Service Management including the HEAT([R]), ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management and Infrastructure Management product lines; and Communication Interaction Management, including IP Office, GoldMine([R]) IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, unrivaled in the market today. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE FTSE A company that specializes in index calculation. Although not part of a stock exchange, co-owners include the London Stock Exchange and the Financial Times. Notes: The FTSE is similar to Standard & Poor's in the United States. 100, include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks Mack Trucks is one of the world's leading truck-manufacturing companies. It is now a subsidiary of AB Volvo, Volvo Group. The company's headquarters are in Allentown, Pennsylvania, in the Lehigh Valley region of the state. , Campbell Soup, Avaya, Bechtel Corp, Bank of America
Bank of America (NYSE: BAC TYO: 8648 ) is the largest commercial bank in the United States in terms of deposits, and the largest company of its kind in the world. , and Turner News Network. For more information, call (800) 776-7889 or visit www.frontrange.com. GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and/or other countries. Other products, brands and trademarks are property of their respective owners/companies. |
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