Sirius Software GmbH - Real-Time Service Level Management Solution for Provider Market - Launches Company and Products in North American Market.Business Editors, High Tech Writers ASHBURN, Va. & MUNICH, Germany--(BUSINESS WIRE)--July 17, 2001 Sirius, the European leader of business-oriented Service Level Management (SLM See service level management system and spatial light modulator. ) solutions (www.sirius-eos.com), today announced the launch of its company -- Sirius Management Technology, Inc -- and its Service Level Management solutions -- the Sirius Service Monitors -- in the North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. market. The products, Sirius Service Monitors, are pre-packaged SLM solutions based on Sirius' own EOS Eos (ē`ŏs), in Greek religion and mythology, goddess of dawn; daughter of the Titans Hyperion and Theia. Every morning she arose early and preceded her brother Helios into the heavens. (R) (Enterprise Object System) product platform, addressing the technology and business specifics of strongly service-oriented vertical markets. Sirius provides SLM solutions for wired communication (ATM-based and DSL-based), mobile (wireless) communication, outsourcing, banking and finance, ASP, and E-Commerce services. "Sirius is the first Service Level Management (SLM) company that provides information in real time, offering a strong business case for closely managing a provider's SLA's and QoS policies," said Ken Davis, Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. for Sirius Management Technology, Inc. "With Sirius Service Monitors providers can realize a Return On Investment in an impressively short time even in the most demanding networks." Using the EOS technology, Sirius Service Monitors have a unique offering, providing: -- Automated business impact recognition for Service Level degradation or outages -- Service Level Agreement and Quality of Service Policy repository -- Measurable return on investment -- Competitive positioning through rapid deployment of new services -- Monitoring customer-by-customer, and service-by-service in real time, regardless of standard or customized service metrics -- Completely object-oriented approach: object correlation instead of event correlation, and modeling service topologies instead of programming "By taking a customer's perspective to SLA's Sirius developed and delivers a product that address a major problem area for service providers," said Richard L. Ptak, Senior Vice President of the industry analyst firm, The Hurwitz Group. "Sirius brings a fresh approach to the resolution of SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. administration and monitoring challenges." The real-time business-impact recognition and modeling instead of programming philosophy of the Sirius products enable customers to realize a Return on Investment in as quickly as three to six months, compared to the typical 18-month period for SLM solutions. Sirius Service Monitors provide unique benefits for service providers by monitoring their customer SLA's customer by customer, and service by service. This enables service providers to be more competitive in their top tier accounts by offering custom-designed SLA's, in addition to having the ability to manage standard multi-level SLA offerings. More about Sirius Service Monitors Since Sirius Service Monitors offer Service Level Management (SLM) for providers in real time, they provide relevant information allowing corrective actions A corrective action is a change implemented to address a weakness identified in a management system. Normally corrective actions are instigated in response to a customer complaint, abnormal levels if internal nonconformity, nonconformities identified during an internal audit or to be taken before business or customers are affected. How it works Sirius Service Monitors are completely object-oriented and follow a layered approach. Communication and information technology are monitored through software representatives of the service elements, the Enterprise Objects. Instead of dealing with thousands of events, Enterprise Objects compute meaningful performance, quality and availability. Performance, availability, and quality monitoring in Enterprise Objects are based on concise definitions and guidelines established by TMF TMF The Motley Fool TMF The Music Factory (TV) TMF Telemanagement Forum TMF Texas Medical Foundation TMF Terminated Merchant File (credit card systems) TMF Trial Master File TMF Thermo-Mechanical Fatigue , CCITT See ITU. CCITT - Commite' Consultatif International de Telegraphique et Telephonique. (International consultative committee on telecommunications and Telegraphy). CCITT changed its name to ITU-T on 1 March 1993. , ETSI (European Telecommunications Standards Institute, Sophia Antipolis technical park, Nice, France, www.etsi.org) A non-profit membership organization founded in 1988, dedicated to standardizing information and communication technologies (ICT) throughout Europe. , and ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). . The impact that Enterprise Objects have on the service are computed by Monitor Units in real-time. Parameters of the Monitor Units are derived from the business repository. On the Production Layer, Monitor Units compute outage out·age n. 1. A quantity or portion of something lacking after delivery or storage. 2. A temporary suspension of operation, especially of electric power. , availability, performance and quality of the individual service element. On the Service Layer, Monitor Units compute the overall service performance, quality and availability. On the Business Layer, Monitor Units compute real-time business values such as revenue gains and losses. Modeling the relationship between Enterprise Objects and service through Monitor Units automatically builds the service topology. Modeling the service topology instead of programming is an essential feature of each Service Monitor and guarantees expedited meantime-to-value. No matter if a provider wants to monitor one, hundreds or even thousands of SLAs and service elements, the EOS system can easily be scaled according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. his needs. This scalability is the result of the built-in modularity: due to the use of CORBA (Common Object Request Broker Architecture) A software-based interface from the Object Management Group (OMG) that allows software modules (objects) to communicate with each other no matter where they are located on a private network or the global and JAVA, Service Monitor implementations can grow evolutionary, and across multiple and different platforms. This provides flexibility for any changes that have to be made now and in the future, and secures the investment in Sirius Service Monitors. Pricing and Availability Available today, Sirius Service Monitors are priced on a scaleable pricing platform, depending upon the number of services monitored and the number of objects involved. For more information, contact Sirius at 703-723-6700. Sirius North American Operations North American operation Surgical oncology Radical surgery of a 'frozen pelvis', consisting of radical en bloc resection of the uterus and urinary bladder. See 'Frozen pelvis.'. Cf 'All-American' and 'South American' operations. The North American operation is led by Ken Davis, Chief Operating Officer based in Ashburn, VA. Sirius also is expanding in the Dallas area for sales, technical support and development resources and is in the process of opening several other offices around the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . For more information, access www.sirius-eos.com. "The North American market is ready for our unique approach to Service Level Management," said Werner Neusel, General Manager and co-Founder from Sirius Software Sirius Software was a publisher of Apple II and Atari computer games in the early 1980s. Founding and early history The company was founded in the early 1980s by Jerry Jewell, and gained attention for its dramatically quick rise to prominence and its equally quick GmbH. "We are investing in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. to capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. the success we have had with the Telecommunication and Banking markets in Europe." About Sirius Sirius Software products have set new standards in Service Level Management (SLM). As a leading provider of business-oriented SLM solutions Sirius offers pre-packaged Service Monitors based on the Enterprise Object System (EOS(R)), which are tailored to the needs of providers in the following vertical markets: telecommunication, mobile communication, E-Commerce, banking and finance, ASP, and outsourcing. Sirius Software is privately funded by BV Capital, the Deutsche Venture Capital Gesellschaft (DVCG), and the Industrie Management Holding (IMH IMH Institute of Mental Health IMH International Museum of the Horse IMH In My Head IMH Instituto de Máquina-Herramienta (Spanish: Machine-Tool Institute) IMH In My Heart (closing greeting) ). The company has its headquarters in Oberhaching near Munich and North American operations in Ashburn, Virginia Ashburn, Virginia is an unincorporated area located in Loudoun County, Virginia, 30 miles west of Washington, D.C., and is part of the Washington Metropolitan Area. The area serves as headquarters for the internet service provider Verizon Business, Old Dominion Brewing Company, . Based on the unique EOS(R) product platform, Sirius Service Monitors not only monitor individual elements in the service delivery process, but also manage the service delivery process in its entirety, end-to-end, from a customer and business impact perspective. An early warning system brings critical trends in availability, performance or service quality to attention in real-time via an intuitive, easy-to-understand user interface and by that enables immediate root-cause analysis. Thus, Sirius Service Monitors help providers to identify service leakages and overcapacities easily and achieve maximum business benefit through satisfied customers and reduced operational costs. For further information on Sirius and its products, please visit www.sirius-eos.com
Sirius Contacts - North America
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Ken Davis, Chief Operating Officer Sally S. Smith
Sirius Management Technology, Inc SSSmith & Associates, Inc.
216 Sam Bass Road Public Relations
Weatherford, TX 76087 Tel. (513) 897-0654
sally@sssmith.com
Tel. (817) 441 8673
ken.davis@sirius-eos.com
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Worldwide Headquarters: US Sales/Support:
Sirius Software GmbH Sirius Management Technologies, Inc.
Kolpingring 18 45150 Russel Branch Parkway,
82041 Oberhaching / Munich Suite 303
Germany Ashburn, VA 20147
USA
Tel: +49 (0) 89 613 676 0 Tel.: +1 703 723 6700
Fax: +49 (0) 89 613 676 33 Fax.: +1 703 723 6701
Contact: Claudia Aretz, Contact: Ken Davis. C.O.O.
General Manager ken.davis@sirius-eos.com
claudia.aretz@sirius-eos.com
Copyright(c)2001. Sirius Software GmbH. All rights reserved. EOS(R) is a registered trademark of Sirius Software GmbH. |
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