Single Source Releases New SM-Plus(TM) 4.1 With Advanced and Express Editions for Sage MAS 500 ERP.INDIANAPOLIS -- Single Source Systems, Inc., an authorized Sage Software Master Developer Partner, announces the release of SM-Plus[TM] v4.1. This new version of service management software for Sage MAS 500 ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. offers both Advanced and Express editions. Service Management Plus (SM-Plus[TM]) Advanced Edition continues to offer a service management solution which seamlessly integrates with Sage MAS 500 ERP. It manages contact center incident tracking, resource scheduling and dispatch, service repair orders, expense tracking/reconciliation, service contracts and warranty tracking. Seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. with Sage MAS 500 ERP allows SM-Plus to access and update information contained in the MAS 500 customer, product and financial files. This virtually eliminates data redundancy Writing data to two or more locations for backup and data recovery. For example, data can be stored on two or more disks or disk and tape or disk and the Internet. See disk redundancy and data recovery. and the possibility for data errors. Productivity is increased, while accuracy is improved. The Advanced Edition is ideal for companies with complex, mixed mode service operations. The new SM-Plus Express Edition for Sage MAS 500 features much of the same functionality, but in a manner which simplifies setup, configuration and ease of use. It is especially well-suited for high volume field service organizations and/or companies whose service operations are important, but smaller, less strategic components of their overall business. With two versions of SM-Plus for Sage MAS 500 now available, companies will find it easier to choose the right service management solution to meet their particular needs. Single Source continues to emphasize flexibility in its solutions. "Our goal is to speed 'time-to-value' for our dispatch-centric service customers while continuing to provide the flexibility to support our other clients with more complex, asset-centric service operations," said Tony Petrucciani, Single Source CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "Based on input from our customers and partners, we have designed the SM-Plus Express Edition for Sage MAS 500 to combine contact center, dispatch and work order management functions into one role-based user interface to better support the needs of individuals who perform all of these functions--often while they have customers on the telephone," added Cory Rhodes, Director of Channel Sales and SM-Plus for Sage MAS 500 Product Specialist. "Additionally, it features new Express Service Order capabilities to add technician labor and materials labor and materials (time and materials) n. what some builders or repair people contract to provide and be paid for, rather than a fixed price or a percentage of the costs. to a work order directly from the dispatch board." Core SM-Plus features also meet internal enterprise asset management (EAM (1) (Enterprise Asset Management) The management and control of the information technology assets within the enterprise. The asset management repository includes a description of the asset as well as contract information pertaining to its acquisition. ) requirements such as plant, fleet and facility maintenance. Single Source also offers modules for wireless mobile field service and internet-based portals to support customer, dealer and employee self service operations. SM-Plus improves efficiencies for service-intensive manufacturers, distributors and independent service organizations by: * Reducing costs of service and warranty repairs * Providing faster response time to customer inquiries * Improving utilization and allocation of resources allocation of resources Apportionment of productive assets among different uses. The issue of resource allocation arises as societies seek to balance limited resources (capital, labour, land) against the various and often unlimited wants of their members. * Offering flexible contract and billing options * Driving service revenues, including up-sell and "Recommended Service" opportunities * Reducing equipment downtime * Improving product and service quality About Sage Software Sage Software offers leading-edge business management software products and services that support the needs, challenges and dreams of more than 2.4 million small and mid-sized customers in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . Its parent company, The Sage Group plc (London: SGE SGE Sun Grid Engine (cluster computing) SGE Starport: Galactic Empires (online game) SGE Siegerland Airport (Airport Code) SGE Small Group Evaluation SGE Support Group Europe .L), supports 4.5 million customers worldwide. For more than 25 years, Sage Software has delivered easy-to-use, scalable and customizable applications through its portfolio of leading brands, including Abra, ACCPAC ACCPAC Accounts Package ACCPAC Accounting Package , ACT!, BusinessWorks, CPASoftware, FAS, MAS 90, MAS 200, MAS 500, MIP MIP See: Monthly income preferred security , Peachtree, SalesLogix, and Timberline timberline, elevation above which trees cannot grow. Its location is influenced by the various factors that determine temperature, including latitude, prevailing wind directions, and exposure to sunlight. Office, among many others. For more information visit the Sage Software website at http://www.sagesoftware.com About Single Source Systems, Inc. For companies that manufacture, sell, install or service technical or industrial products, Single Source is the solution partner of choice. In addition to developing and supporting service management software for over 350 customers worldwide, Single Source focuses on the total success of our customers - making their businesses easier to manage internally and externally by making it easier for their customers, dealers and suppliers to do business with them. Since 1985, the Company has developed, marketed and supported a powerful line of business software applications including integrated service management systems, ERP extensions, web portals, wireless mobile workforce applications, interface connectivity products and custom developed solutions. Single Source, a Microsoft Gold Certified Independent Software Vendor (ISV (Independent Software Vendor) A person or company that develops software. It implies an organization that specializes in software only and is not part of a computer systems or hardware manufacturer. ), is a two-time winner of the prestigious Inc. 500 fastest growing, privately-held companies in America. For more information visit the Single Source website at http://www.singlesrc.com. |
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