SilverBack Technologies Ships Industry Leading Managed Software Solution With Microsoft Exchange and Windows Monitoring, Alert Notification and Switch Port Monitoring.Business/Technology Editors BILLERICA, Mass.--(BUSINESS WIRE)--Aug. 13, 2001 Kritzer & Levick, P.C. and the Facility Group Among First to Implement New Enhancements to Flagship InfoCare Service SilverBack Technologies, Inc., a leading Managed Software Provider, today announced the availability of additional features to InfoCare BASIC, the company's award-winning, license/service-based IT monitoring solution. New InfoCare BASIC enhancements augment existing monitoring capabilities by providing alert notification and support for frame relay A high-speed packet switching protocol used in wide area networks (WANs). Providing a granular service of up to DS3 speed (45 Mbps), it has become popular for LAN to LAN connections across remote distances, and services are offered by most major carriers. and switch port monitoring. Add-on, InfoCare PREMIUM features include Microsoft Windows See Windows. (operating system) Microsoft Windows - Microsoft's proprietary window system and user interface software released in 1985 to run on top of MS-DOS. Widely criticised for being too slow (hence "Windoze", "Microsloth Windows") on the machines available then. and Exchange monitoring, enhanced server monitoring for Hewlett-Packard Unix 11.0 systems and Oracle database monitoring across any operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. . Kritzer & Levick, P.C., a law firm based in Atlanta with over 70 attorneys operating across the country, is one of the first customers to implement the new features. "Our clients are our greatest resource, so we are always looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. ways to add greater functionality to our solution based on their needs," said Greg Bruell, CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. of SilverBack. "That means, we are constantly enhancing our InfoCare feature set in order to provide our customers with more comprehensive ways to improve their IT Quality of Service (QoS). With the release of InfoCare's newest enhancements, our customers will be better informed on the overall status of network, systems and applications through proactive and highly customizable alerts designed to identify issues before they impact their business." Key Enhancements Provide Broader Range of Coverage and Customizable Alerting Capabilities to Monitor IT Infrastructures SilverBack's InfoCare solution incorporates a number of significant IT monitoring features designed to reduce IT downtime The time during which a computer is not functioning due to hardware, operating system or application program failure. and improve QoS. InfoCare's latest enhancements include: --Frame Relay Monitoring - The latest version of InfoCare BASIC provides tools to monitor frame relay performance, ensuring the availability of critical systems and aiding in network capacity planning Determining the required future configuration of hardware and software for a network, datacenter or Web site. There are numerous capacity planning tools on the market used to monitor and analyze the performance of the current hardware and software. . This new functionality also allows the enterprise to validate its service level agreements (SLAs) with carriers, making sure that their service provider is meeting its required service levels. --Notification Rule Wizard - A new wizard lets the IT department choose the alert method, whether by pager or email, and the proper response team for network, server or application problems. For example, the network manager would be notified of any network failures and the database administrator would be funneled alerts regarding any database issues, thus reducing resolution times by having the proper personnel informed of specific IT issues. --Switch Port Monitoring - InfoCare BASIC now includes the ability for IT staff to identify port level switch problems through the use of proactive page or email alerts. An IT administrator can track the most utilized network segments to quickly determine the source congestion The condition of a network when there is not enough bandwidth to support the current traffic load. congestion - When the offered load of a data communication path exceeds the capacity. at the switch or port level. --Enhanced Server Monitoring and O/S Support - Support for Hewlett-Packard Unix 11.0 server monitoring is now available as an InfoCare PREMIUM add-on. IT administrators are now able to monitor the health of their Oracle databases across any operating system, enabling them to perform a trend analysis of their database performance and be proactively alerted of any capacity issues. In addition, support for Microsoft Windows and Exchange monitoring is available as an InfoCare Premium add-on. InfoCare's Windows Service A Windows service is an application that starts when the Microsoft Windows operating system is booted and runs in the background as long as Windows is running. Typically, it does not have a user interface and is a long-running executable application that can run in its own and Process Monitor allow customers to proactively manage the availability of Microsoft Windows NT and Windows 2000 systems and server applications. With InfoCare's Exchange monitoring capabilities, IT managers can ensure their users are productive by preventing Exchange outages. Improved Monitoring of Frame Relays For Increased IT Productivity; Using Alerts to Resolve IT Problems in Real-Time SilverBack's InfoCare solution now includes support for frame relay monitoring. Mid-sized enterprise customers, such as Kritzer & Levick, are utilizing this new feature to gauge frame relay performance, availability, and capacity rates, providing external validation for SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. agreements with their service provider. Kritzer & Levick can also monitor traffic levels to ensure that service provider charges are accurate and that pre-determined bandwidth agreements are being met. InfoCare customers can now take advantage of targeted paging and email notifications that inform appropriate IT staff members of specific problems. The Facility Group, a project management services company for such clients as Office Max and Coca-Cola, is utilizing the notification wizard to route IT alerts to the correct response team. "With limited resources and a dedicated staff, we needed a cost-effective way to manage a variety of critical infrastructure devices and looked to SilverBack for a solution," said Jim Krochmal, vice president of Information Technology and Information Systems at the Facility Group. "Using the paging notification feature, we are able to stay on top of any network downtime issues the second they arise. This translates into a more effective way for us to monitor the overall health of our IT environment while providing improved quality of service (QoS) to our IT users. About SilverBack SilverBack Technologies, Inc., headquartered in Billerica, Massachusetts Billerica (IPA: [bɪl.'ɹɪ.kə]) is a town in Middlesex County, Massachusetts, United States. The population was 38,981 at the 2000 census. Its name is pronounced "bill-RICK-a", rather than rhyming with America. , was founded in spring 1999 by former executives of Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony Corporation and Micromuse, Inc. SilverBack is an industry-leading Managed Software Provider delivering network, systems and application monitoring software in a license/service-based solution. SilverBack's InfoCare enables mid-sized enterprises to proactively monitor their IT computing computing - computer environments, avoid costly downtime and improve Quality of Service (QoS) at a fraction of the cost of traditional IT monitoring solutions. SilverBack is a founding member of the MSP (1) (Management Service Provider or Managed Service Provider) An organization that manages a customer's computer systems and networks which are either located on the customer's premises or at a third-party datacenter. Association, an international industry consortium formed to define, shape and promote the emerging managed network services sector to aid in accelerating the adoption of MSPs. SilverBack Technologies derives its name from the eldest member of the African mountain gorilla gorilla, an ape, Gorilla gorilla, native to the lowland and mountain forests of western and central equatorial Africa. It is the largest of the apes, the males reaching a height of 5 to 6 ft (150–190 cm) with a 9-ft (144–cm) arm spread. species due largely in part to the defining characteristics that the gorilla possesses including leadership, loyalty, adaptability, dependability dependability - software reliability and an on-going commitment to protect other members of the gorilla band. SilverBack is a patron of the Gorilla Foundation, which promotes the protection, preservation and propagation The transmission (spreading) of signals from one place to another. of gorillas. For more information on SilverBack, please visit our Web site at www.silverbacktech.com. |
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