SilverBack Technologies Bolsters Strategic Partner Program by Adding Grouping Functionality to Its Industry Leading IT Monitoring Software.Business/Technology Editors BILLERICA, Mass.--(BUSINESS WIRE)--Jan. 7, 2002 InfoCare Provides Best Price/Performance for CGNet and Workgroup, Newest Members of Partner Program SilverBack Technologies, Inc., a leading innovator in software-based IT monitoring solutions, today announced the availability of additional features to InfoCare, the company's award-winning, IT monitoring software. Included in this round of new InfoCare enhancements designed to augment existing monitoring capabilities is Grouping functionality. Grouping improves the ability for service providers to efficiently organize reports and notifications based on specific customers. These InfoCare enhancements were specifically designed to meet the needs of SilverBack's Strategic Partner Program, providing service providers with a fully integrated IT monitoring solution enabling them to quickly and profitably deliver Remote IT Management Services to their customers. Strategic partners such as CGNet Services International and Workgroup Technology are among the latest additions to SilverBack's Strategic Partner Program. CGNet, a full-service management service provider (MSP (1) (Management Service Provider or Managed Service Provider) An organization that manages a customer's computer systems and networks which are either located on the customer's premises or at a third-party datacenter. ), and Workgroup, a systems integrator An individual or organization that builds systems from a variety of diverse components. With increasing complexity of technology, more customers want complete solutions to information problems, requiring hardware, software and networking expertise in a multivendor environment. , have bundled SilverBack's industry-proven, InfoCare software with their own unique customized services and support. In addition to managing multiple customer IT environments from a single InfoCare appliance, partners use InfoCare as a value-add service to better understand their clients' network, system and application environments. Both CGNet and Workgroup deployed InfoCare to assist in monitoring the performance of their respective IT environments, and now leverage InfoCare's new Grouping capabilities to improve the reporting and IT monitoring capabilities of their clients' IT infrastructures. "We depend on SilverBack's complete IT monitoring solution to give us onsite control of our customers' network and systems environments and insight into our own IT performance," said Dan Callahan, director of business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets for CGNet. "Critical to maintaining quality of service, our worldwide network of clients like to know what's going on Verb 1. know what's going on - be well-informed be on the ball, be with it, know the score, know what's what know - know how to do or perform something; "She knows how to knit"; "Does your husband know how to cook?" within their IT environments at all times. By fully utilizing SilverBack's latest technology enhancements we have the ability to take on more and more customers without increasing our operations staff. It makes perfect sense for us to leverage SilverBack's software as a value-add to our own service offering, and we look forward to extending our relationship with SilverBack as a Strategic Partner." Key Enhancements Provide Broader Range of Customizable Editing, Grouping & Naming Capabilities for Monitoring IT Infrastructures SilverBack's InfoCare software incorporates a number of significant IT monitoring features designed to reduce IT downtime The time during which a computer is not functioning due to hardware, operating system or application program failure. and improve QoS. InfoCare's latest enhancements include: -- Grouping - The latest version of InfoCare improves the ability for service providers to efficiently organize reports and notification based on customers and specific devices across multiple customer environments. -- Auto Restart - Enables remote, automatic restart of Windows NT services and manual reboot of Windows servers. -- Device Type Editing - Enables the classification of devices by purpose (switch, router, hub etc.). -- Custom Naming - Enables the use of logical names to identify specific devices. -- Enhanced Server Monitoring and O/S Support - Support for Novell, Linux, Win2K monitoring are available add-ons to SilverBack's InfoCare software. These enhancements ensure support for a broader number of platforms, including Hewlett-Packard Unix 11.0 server monitoring, Microsoft Windows 2K and Exchange monitoring. "With the introduction of this new suite if InfoCare features, strategic SilverBack partners have the ability to monitor multiple customer IT environments more proactively and efficiently," said Greg Bruell, CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. of SilverBack. "Our goal is to deliver an easy-to-use and highly cost-effective IT monitoring solution, enabling service providers to quickly and easily deliver revenue generating IT management services to their customers." About SilverBack SilverBack Technologies, Inc., headquartered in Billerica, Massachusetts Billerica (IPA: [bɪl.'ɹɪ.kə]) is a town in Middlesex County, Massachusetts, United States. The population was 38,981 at the 2000 census. Its name is pronounced "bill-RICK-a", rather than rhyming with America. , is a leading innovator in software-based IT monitoring solutions, delivering appliance-based network, system and application monitoring software through a license based contract model. SilverBack's InfoCare enables service providers, and end-user companies to proactively monitor their IT computing computing - computer environments, avoid costly downtime and improve Quality of Service (QoS) at a fraction of the cost of traditional IT monitoring solutions. SilverBack Technologies derives its name from the eldest ELDEST. He or she who has the greatest age. 2. The laws of primogeniture are not in force in the United States; the eldest child of a family cannot, therefore, claim any right in consequence of being the eldest. member of the African mountain gorilla gorilla, an ape, Gorilla gorilla, native to the lowland and mountain forests of western and central equatorial Africa. It is the largest of the apes, the males reaching a height of 5 to 6 ft (150–190 cm) with a 9-ft (144–cm) arm spread. species due largely in part to the defining characteristics that the gorilla possesses including leadership, loyalty, adaptability a·dapt·a·ble adj. Capable of adapting or of being adapted. a·dapt  a·bil , dependability dependability - software reliability and an on-going commitment to
protect other members of the gorilla band. SilverBack is a patron of the
Gorilla Foundation, which promotes the protection, preservation and
propagation The transmission (spreading) of signals from one place to another. of gorillas. For more information on SilverBack, please
visit our Web site at www.silverbacktech.com.
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