SilverBack's New Downloadable Software Reduces Solution Providers Cost of Monitoring Remote Clients.Business Editors/High-Tech Writers BILLERICA, Mass.--(BUSINESS WIRE)--Jan. 6, 2004 Performance Connectivity Inc., (PCI (1) (Payment Card Industry) See PCI DSS. (2) (Peripheral Component Interconnect) The most widely used I/O bus (peripheral bus). ) Selects SilverBack's Remote Monitoring (protocol) remote monitoring - (RMON) A network management protocol that allows network information to be gathered at a single computer. Whereas SNMP gathers network data from a single type of Management Information Base (MIB), RMON 1 defines nine additional MIBs that provide a and Security Software as Engine for New Managed Service Offering SilverBack Technologies, Inc., the industry's leading provider of integrated network A network that supports both data and voice and/or different networking protocols. See converged network and new public network. , system, application and security monitoring software for the small-and mid-tier market, today announced that Performance Connectivity Inc. (PCI), a network design and integration company based in Westchester, New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , has implemented SilverBack's award-winning software as the underlying engine for its On Call Managed Services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality offering. After evaluating numerous technology providers, PCI selected SilverBack software based on its ease of remote installation and ability to proactively monitor the performance, availability, and security of multiple client networks, systems, and applications from a single integrated GUI (Graphical User Interface) A graphics-based user interface that incorporates movable windows, icons and a mouse. The ability to resize application windows and change style and size of fonts are the significant advantages of a GUI vs. a character-based interface. . SilverBack's latest software version enables PCI to offer On Call Managed Services to remote clients without the use of VPNs and without the need to make complex and costly operational changes at the client site including firewall reconfigurations and Network Address Translation (NAT (Network Address Translation) An IETF standard that allows an organization to present itself to the Internet with far fewer IP addresses than there are nodes on its internal network. ) changes. "Prior to implementing SilverBack, we relied on a staff intensive and extremely costly, manual network monitoring The term network monitoring describes the use of a system that constantly monitors a computer network for slow or failing systems and that notifies the network administrator in case of outages via email, pager or other alarms. process. In fact, we were forced to dispatch a technical resource approximately 75% of the time," said Mark Wimmers, CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. of PCI. "SilverBack has enabled us to streamline our service approach making it extremely customer-centric. Now, we can proactively monitor our customers' network infrastructures far more cost-effectively and we have the ability to detect performance and security related problems before they occur. With SilverBack, our staff can quickly identify service issues and immediately take steps to resolve them -- providing a tremendous value to our clients." PCI customer, Leros Associates, a nationwide transportation company is already benefiting from the SilverBack partnership. Leros has numerous satellite offices across North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and relies on PCI to maintain the performance and availability of their critical IT resources. Through On Call Managed Services which leverages SilverBack software, PCI can easily and proactively monitor, secure and report on each site using a piece of downloadable software. Wimmers added, "With SilverBack's latest version which includes an agentless, downloadable remote monitoring capability and leverages HTTPS (1) (HyperText Transport Protocol Secure) The protocol for accessing a secure Web server. Using HTTPS in the URL instead of HTTP directs the message to a secure port number rather than the default Web port number of 80. for remote connectivity, we've recognized instant cost savings through the ability to instantly connect to remote client sites without implementing additional hardware or dispatching a technician. SilverBack also enables us to expedite the demonstration process with clients, which ultimately translates to an expedited sales cycle for our On Call Managed Services." "The demand for network and security monitoring has never been greater in the SMB market See SMB. than it is today," said Jim Hare, vice president of worldwide sales at SilverBack. "Reported slow service incidents cost small companies millions of dollars per year which is why these organizations are turning to solution providers like PCI for relief. SilverBack's ability to reduce the time, cost and complexity involved for PCI to deploy their managed IT and security services creates a win-win for all -- especially PCI's SMB (1) (Small to Medium-sized Business) Also called "SME" (small to medium-sized enterprise), it refers to companies that are larger than the small office/home office (SOHO), but not huge. clients." SilverBack software enables PCI to remotely evaluate, diagnose and resolve IT performance and security problems in a proactive manner. This in turn enables PCI's customer base to focus on core business tasks without worrying about IT resource issues. SilverBack's intuitive and extremely flexible IT monitoring software provides PCI the ability to cost-effectively deliver its On Call Managed Services, as well as other core services including connectivity, Internet/network security and network infrastructure support. Solution providers can download SilverBack's new remote monitoring software called SilverStreak, from the Web dashboard. Partners can leverage SilverStreak as a means to deliver managed network and security monitoring services - either as a temporary view for pre-sales demo purposes, or as an additional remote connection. SilverStreak software can also reside on a back directory of the solution provider's external Website for download purposes, or a CD can be used to deliver the software to new, prospective clients. About SilverBack Located in Billerica, Massachusetts, SilverBack Technologies, Inc., is the leading provider of affordable, fast, easy and secure IT monitoring software for the mid-tier. SilverBack's mission is to deliver comprehensive IT and security monitoring to the masses, via a select group of global VARs, systems integrators and solution providers. SilverBack software is available in three convenient packages enabling channel partners of all types to deliver IT and security monitoring as a fully integrated, plug-and-play product, or as a highly profitable suite of managed services. SilverBack's award-winning software costs up to 60 percent less than existing IT management solutions. For more information on SilverBack, please visit our Web site at www.silverbacktech.com. About Performance Connectivity Inc. Located in Westchester, New York, Performance Connectivity, Inc. specializes in network design and network infrastructure. Along with sales, service and support, PCI offers MIS support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , technician outsourcing as well as block-time contracts. Performance also offers quick, reliable service and has technicians who work hard to ensure client's systems operate reliably. For more information on PCI, please visit our Web site at www.p-connect.com. |
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