Silknet Selected by HP to Provide Web-Centric Total Customer Service Solutions for ISP Program.SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--Sept. 28, 1998-- HP's ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. Program Offers ISPs and Telecommunications Companies Proven Internet-Architected Solutions Silknet Software, Inc., today announced that it has been selected by the Hewlett-Packard Company to provide enterprise-class, Internet-architected customer service solutions for Internet Service Providers Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. (ISPs) and telecommunications companies See telecom company. as part of HP's ISP program. Silknet's eService 98(tm), a comprehensive customer service solution, will be offered with HP hardware and software solutions. "Silknet's eService solution is a great example of the type of leading-edge Internet software that HP offers its ISP customers," said Nigel Ball, general manager of HP's Internet and Applications Systems Division. "By including eService as a key component, we are giving our customers the ability to rapidly deliver comprehensive customer service solutions over the Web today, while investing in a robust framework to enable integration with marketing, sales and eCommerce applications." Silknet's eService 98, built upon the company's eService Application System, is the first customer service software application developed from scratch to leverage Internet and World Wide Web technologies. eService 98 enables companies to transform customer service from a limited phone-based operation to an Internet-based, Interaction Management Center. Customers benefit from a multimedia-rich, personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. service experience, and companies benefit from dramatic improvements in efficiency and customer enthusiasm. "The HP ISP program is a perfect match for Silknet," said Jim Davis, VP of business development at Silknet. "Silknet recognizes that for both ISPs and telecommunications companies, customer service can be the critical competitive advantage. eService has already been deployed successfully as a customer service solution by leading ISPs, such as SBC (1) (SBC Communications Inc., San Antonio, TX, www.sbc.com) A large, national telecommunications company that grew from a multitude of local and regional companies, including Southwestern Bell, Pacific Bell and Nevada Bell, into a single, unified brand by 2002. Internet Services and Bell Advanced Communications, Inc.--each with 300,000 users. As part of this program--coupled with HP's position as an experienced global business leader--Silknet can rapidly deliver leading-edge, Web-centric service solutions--including customer support, sales and eCommerce--to ISPs and telecommunications companies." Silknet's eService is built on a highly scaleable and extensible, component-based platform that enables companies to unify all interactions and transactions with customers into one Web-based framework. The application system allows companies to quickly deploy Silknet applications or rapidly develop robust, custom Web solutions that breathe new life into corporate legacy systems and empower customers to efficiently interact and transact An earlier e-commerce system for the Web from Open Market that included order capture and secure order fulfillment using credit cards, ecash and other payment systems. It included customer service and subscription administration capabilities as well as an integrated database for reporting with an enterprise. This platform has helped eService to distinguish itself as a highly scaleable, enterprise-level, customer service software application. About Silknet Software Silknet Software delivers customer-driven eBusiness solutions that leverage the Internet and other communications technologies Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry to achieve dramatic improvements in efficiency and customer enthusiasm. We believe the next great wave of efficiency will come--not from within the company--but from the customer. Silknet solutions integrate the customer, engage them in your business and leverage their skills, knowledge and time to provide a more efficient and effective experience for them and for you. Customers within a range of industries--financial services, telecommunications, Internet Service Providers, computer software and hardware--have adopted Silknet's solutions. Customers include NationsBank, SunTrust, Provident Bank, MSFDC MSFDC Microsoft, First Data Corporation MSFDC Microsoft and First Data Corporation , SBC Internet Services, Compaq, Microsoft, Geac Computer and PC Connection. The privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. was founded in 1995. Silknet investors include BancBoston Ventures, CMG CMG Coastal & Marine Geology (USGS) CMG Chipotle Mexican Grill, Inc. (stock symbol) CMG Companion (of the Order Of) St Michael and St George CMG Computer Measurement Group @Ventures, Intel Corp., JAFCO America Ventures, Vertex Management and Zero Stage Capital. Silknet Software, Inc. is located at 50 Phillippe Cote Street, Manchester, NH 03101, 603/625-0070. Silknet's Web address is http://www.silknet.com. eService 98 is a trademark of Silknet Software, Inc. All other trademarks are the property of their respective holders. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion