Sigma Announces General Market Availability Of Its Voice Client Services Center; Self-Service Portal Application Delivers Cost-Effective Improvement in Customer Satisfaction.TORONTO -- Sigma Systems, www.sigma-systems.com, a premier provider and leader in the design, development and deployment of OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. service management solutions, today announced the availability of the Sigma Voice Client Services Centre (CSC), which provides VoIP users with an easy online alternative to speaking on the phone with contact centre representatives. "With Sigma Voice CSC, customer satisfaction is greatly improved as subscribers to broadband VoIP services are empowered to place orders and self-activate services over the Web," said Preston Gilmer, Vice-President, Product Marketing, Sigma Systems. "Voice CSC also triggers additional revenues by promotional up-sell on a service provider's member services portal. Our new solution helps make new voice service offerings more attractive to customers, enhancing loyalty and promoting subscriber control." The Sigma Voice CSC is the latest addition to the company's award-winning Sigma Systems' Product Portfolio, a growing suite of service management applications and solutions for automating delivery of voice, data/Internet, wireless and video services. Targeted at VoIP service providers offering Network-based Call Signaling The call signaling protocol is one layer of the overall PacketCable suite of specifications and relies upon companion protocol specifications to provide complete end-to-end PacketCable functionality (NCS (Network Call Signaling) CableLabs version of MGCP. See MGCP/MEGACO. NCS - Network Computing System: Apollo's RPC system used by DEC and Hewlett-Packard.The protocol has been adopted by OSF. )- or Session Initiation Protocol (protocol) Session Initiation Protocol - (SIP) A very simple text-based application-layer control protocol. It creates, modifies, and terminates sessions with one or more participants. Such sessions include Internet telephony and multimedia conferences. It is described in RFC 2543. (SIP)-based telephony services, Voice CSC is a Sigma Service Management Application that serves as a self-service web portal See portal. . With its robust Application Program Interface (API), Voice CSC can also be configured to integrate with a service provider's web portal environment. Voice CSC greatly reduces call centre operational costs for routine changes/updates to subscriber's service profile by reducing the volume of call centre activity. The product's e-portal allows subscribers greater autonomy in managing their voice services online. Subscribers can therefore view their account and service information, select new service features and feature bundles, and make changes to features and personal parameters. Self-service also allows a provider to introduce new services that would not contribute profitably if burdened by call centre costs. In combination with the Sigma VoIP Service Package, the Sigma Voice CSC provides pre-configured support for voice telephony service, voice mail, call feature management, rate centre, Calling Name (CNAM (Calling NAMe) An IN (Intelligent Network) service that displays the caller's name on the calling party's digital readout. This is similar to caller ID except that the calling party's name is displayed along with the calling number or instead of the calling number. See caller ID. ) and Local Number Portability "LNP" redirects here. For the airport in Virginia with that IATA code, see Lonesome Pine Airport. For the compound InP, see Indium phosphide. Local number portability, (LNP) for fixed lines, and full mobile number portability (LNP (Local Number Portability) The capability of keeping the same local telephone number when switching carriers. See NP and WLNP. ) support along with long distance carrier choice. The Voice CSC is currently targeted for deployment at two North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. broadband VoIP service providers. About Sigma Systems Sigma Systems is a premier provider and leader in the design, development, and deployment of OSS service management solutions. As a global company, we automate Communications Service Providers' (CSPs) business and operational processes enabling them to define, activate, manage and diagnose subscribed, on-demand and real-time IP broadband and wireless services. Our award-winning software solutions help deliver voice, data/internet, video and advanced multimedia services - anywhere, anytime. These solutions position CSPs to decrease time to market, lower operational costs, increase their ability to deploy new revenue generating services, decrease customer care costs while empowering subscriber service personalization through self-care functionality. Sigma has 10 years' experience using a proven implementation methodology that provides rapid deployment integration and turn-up in multi-service, multi-technology operating environments. Today, we are a proven global OSS leader, managing deployments for communications service providers that have over 40 million subscribers combined across North America, EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. and APAC APAC Australian Partnership for Advanced Computing APAC Agricultural Policy Analysis Center APAC Asia and Pacific APAC Asian Pacific American Coalition APAC Adapted Physical Activity Council (American Alliance for Health) . Sigma's tried, proven and trusted deployments are powered by its global team of 180 dedicated professionals, who design, develop, sell and deliver Sigma's products and services. For more information, please visit www.sigma-systems.com. 55 York Street Suite 1100 Toronto, ON Canada M5J 1R7 Tel: (416) 943-9696 Fax: (416) 365-9227 Email: info@sigma-systems.com Website: sigma-systems.com |
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