Siemens to Integrate Siebel Call Center in HiPath Solution; Complete, Multichannel E-Business Solutions for Customer Contact Centers.

Business Editors/High-Tech Writers

RESTON, Va.--(BUSINESS WIRE)--May 7, 2001

Siemens (NYSE:SI) Information and Communication Networks, a leading supplier of integrated voice and data networks for enterprises, carriers and service providers, today announced that it will integrate its solution for multichannel customer contact centers, the HiPath(TM) ProCenter(R), with Siebel eBusiness Applications. Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider of eBusiness applications software.

The HiPath ProCenter Suite is Siemens' premier contact center solution. It features a multichannel routing platform, integrated reporting, and CTI-enabled desktop applications for every user in the contact center. The HiPath ProCenter Suite's award-winning routing platform HiPath ProCenter ResumeRouting(R), connects specific agents to specific customers based upon skill requirements derived from caller interaction with either an interactive voice response unit or an Internet web-based request, through customer information stored in a database, or simply through the use of Automatic Number Identification (ANI) or Dialed Number Identification Service (DNIS). Siebel Systems provides an integrated family of eBusiness application software enabling multichannel sales, marketing and customer service systems to be deployed over the web, in call centers, and to field agents, reseller channels, and retail and dealer networks. With this integration, customers of Siebel Systems and Siemens Information and Communication Networks will be able to provide access to their contact centers through all medias: SMS, e-mail, voice, Fax, internet-chat.

The integration of Siemens Information and Communication Networks' HiPath ProCenter Suite with Siebel eBusiness Applications allows users to have immediate access to Siebel Systems customer information through an automated screen delivery within their contact center environment. In addition, contact center users can utilize their Siebel CTI Toolbar to control and monitor specific functions within the HiPath ProCenter Suite. Of particular importance, the Siemens HiPath ProCenter CallBack feature is being designed to enable users of Siebel Marketing to automatically direct the HiPath ProCenter Suites to deliver outbound functionality within a contact center. Through the use of this function, contact center managers can utilize combined inbound and outbound functions to leverage the productivity of their staff.

"The cooperation of Siemens and Siebel Systems will offer our users the ability to run a customer-centric eBusiness that leverages data via every channel and every medium at the time of contact with the customer. The combination of customer data, employee skills and communication channels at the time of contact with the customer will be a boon for customer satisfaction and an increase in sales and profit," says Michael Straub, Director of Alliances Technical Services at Siebel Systems Inc.

"The integration of Siebel eBusiness Applications with our HiPath ProCenter solution will enable our customers to establish complete multichannel eBusiness solutions for customer contact centers in a fast-paced eBusiness environment," explains Gisela Fuchs, Vice President IP Communications and Applications Siemens Enterprise Networks LLC.

Note: ProCenter and ResumeRouting are registered trademarks and HiPath is a trademark of Siemens.

About Siemens HiPath enterprise convergence architecture

HiPath enterprise convergence architecture from Siemens allows companies to implement new convergence technologies in voice and data infrastructures in line with their specific requirements, while protecting existing capital investments. A comprehensive portfolio of new IP communication solutions is already available. Siemens can deliver industry-leading, advanced applications, including those within the HiPath ProCenter(R) product-customer interaction and HiPath MobileOffice messaging and mobility portfolios of solutions, across both circuit-switched and IP platforms. Further information on HiPath products can be found at http://www.hipath.com.

About Siemens

Based in Boca Raton, Fla., Siemens Information and Communication Networks, Inc., with its subsidiaries Siemens Carrier Networks LLC, Siemens Enterprise Networks LLC and Optisphere(TM)Networks Inc., is a leading provider of integrated voice and data networks and solutions for enterprises, carriers and service providers.

Siemens AG, headquartered in Berlin and Munich, Germany, is a leading global electrical engineering and electronics company, employing over 447,000 people in 193 countries, with sales in excess of $73 billion worldwide in fiscal 2000.

The United States is the largest market for Siemens globally. In the U.S., Siemens employs more than 73,000 employees and achieved sales of more than $16.2 billion in fiscal 2000. Siemens' U.S. businesses are leaders in the information and communication, healthcare, energy, industry, financial services, transportation and lighting sectors.

This release contains forward-looking statements based on beliefs of Siemens' management. Such statements reflect the company's current views with respect to future events and are subject to risks and uncertainties. Many factors could cause the actual results to be materially different, including, among others, changes in general economic and business conditions, changes in currency exchange rates and interest rates, introduction of competing products, lack of acceptance of new products or services and changes in business strategy. Siemens does not intend or assume any obligation to update these forward-looking statements.