Siemens targets new markets. (New Products).The Enterprise Networks division of Siemens (Siemens AG, Munich, Germany, www.siemens.com) A leading European electrical and electronics firm founded in 1847. Siemens has more than 430,000 employees in nearly 200 countries, and more than 50,000 professionals are engaged in research and development. Information and Communication Networks Inc., a subsidiary of Siemens AG Siemens AG German electrical-equipment manufacturer. The first Siemens company, Siemens & Halske, was founded in Berlin in 1847 to build telegraph installations. , has enhanced its HiPath ProCenter solution to offer contact center management advanced multimedia features that don't don't 1. Contraction of do not. 2. Nonstandard Contraction of does not. n. A statement of what should not be done: a list of the dos and don'ts. require custom integration or custom programming. A new graphical user interface graphical user interface (GUI) Computer display format that allows the user to select commands, call up files, start programs, and do other routine tasks by using a mouse to point to pictorial symbols (icons) or lists of menu choices on the screen as opposed to having to for business rules routing, firewall-friendly Web collaboration Working together on a project. See collaborative software. and integrated e-mail at the agent and supervisor desktop are some of the enhancements offered in the latest version of the HiPath ProCenter solution. The additional features are targeted toward two requirements of contact center management: accelerating the results produced by new technology investments and eliminating the time and expense of custom integration and programming. New functionality includes pre-integrated modules that can be added as the needs of the contact center change. They can offer contact center managers a single point of configuration for all three primary media types (voice, e-mail and Web collaboration). In addi tion, contact center managers can have a unified view of all customer interaction events, such as queuing The process of lining up events in the order you want them processed. Whether it refers to packets in an IP network that search for the most optimal path to their destination, or telephone callers sitting in a "hold queue" waiting to be answered, queuing means the same thing: deciding on , routing and reporting, regardless of media. Managers also see customer communications across multiple contact centers. The business rules routing editor, a new feature of the HiPath ProCenter solution, was designed to simplify the process of directing customer voice, e-mail or Web communications on the basis of business value, such as purchase history. www.usa.siemens.com/800-743-6367 |
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