Siemens chooses Verint ULTRA Express for HiPath ProCenter.Siemens Information and Communication Networks, Inc., a subsidiary of Siemens AG Siemens AG German electrical-equipment manufacturer. The first Siemens company, Siemens & Halske, was founded in Berlin in 1847 to build telegraph installations. , announced the Verint Systems' ULTRA Express intelligent digital recording solution is now part of Siemens HiPath ProCenter portfolio of contact center solutions. The ULTRA Express solution provides small to medium-sized Me´di`um-sized` a. 1. Having a medium size; as, a medium-sized man s>. Adj. 1. medium-sized - intermediate in size medium-size, moderate-size, moderate-sized contact centers with the digital recording capabilities needed to monitor both the agent performance and the customer experience. It also helps firms manage compliance, liability and risk in industries requiring recorded conversations of transactions. If a call recording is needed for review, the ULTRA Express solution provides the means for contact center staff or management to initiate a recording in just seconds. With the ULTRA Express solution, a single Windows server See Windows Server 2008, Windows Server 2003, Windows Home Server, Windows 2000 and Windows NT. can support capturing conversations on as many as 120 phones. As a company's needs grow, it can migrate to Verint's more powerful and comprehensive ULTRA enterprise solution because the ULTRA Express solution leverages the same technology and user interface. This scalability How much a system can be expanded. See scalable. scalability - How well a solution to some problem will work when the size of the problem increases. For example, a central server of some kind with ten clients may perform adequately but with a thousand clients it allows the contact center to expand without agent or supervisor retraining re·train tr. & intr.v. re·trained, re·train·ing, re·trains To train or undergo training again. re·train . For Siemens, its first customer deployment of the ULTRA Express solution is in the Mechanicsville Mechanicsville is the name of several localities in North America:
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