Siemens Rolm announces CTI/Headset Combo Module.SANTA CLARA Santa Clara, city, Cuba Santa Clara (sän`tä klä`rä), city (1994 est. pop. 217,000), capital of Villa Clara prov., central Cuba. , Calif.--(BUSINESS WIRE)--March 7, 1996--Siemens Rolm, the market leader in computer-telephony integration installations (1), today announced the availability of the CTI/Headset Combo, the latest addition to its Easy-Add family of snap-in modules for the ROLMphone 600 family. The CTI/Headset Combo provides two connections: a basic CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. connection that allows knowledge workers to dial calls from PC directories; and connection to wired or wireless headsets that let users talk hands free with the privacy and audio quality of a handset, rather than a speakerphone. With a list price of just $115, the CTI/Headset Combo removes the price barrier to entry-level CTI and headset Headphones combined with a microphone. Used in call centers and by people in telephone-intensive jobs, headsets provide the equivalent functionality of a telephone handset with hands-free operation. Many people use headsets at the computer so they can converse and type comfortably. use. Industry studies show that using headsets can reduce muscle tension up to 41 percent and increase worker productivity up to 43 percent. It is reported that headset users overall experience higher morale, lower fatigue and fewer physical complaints than workers without headsets (2). "Our lawyers have been enjoying the benefits of CTI for several years, but the price has kept us from providing it to everyone that asked for it. The CTI/Headset Combo allows us to provide this functionality to more of our employees," said Catherine Brennan, telecommunications manager for the New York-based law firm of Paul, Weiss, Rifkind, Wharton and Garrison. "Anyone who spends the amount of time legal professionals spend on the phone and in front of their PCs should have the CTI/Headset Combo as standard equipment for the phone. We're so pleased with it, we're thinking seriously about upgrading many of our phones to have this functionality." The CTI/Headset Combo attaches to a PC's comm port May refer to any serial communications port or specifically to the serial ports on a PC. See COM1. via an RS-232 serial connection. By supporting the standard dialing commands used by modems, the module enables dialing the digital ROLMphone from PC applications such as Symantec's ACT! and Starfish's Sidekick The first popular popup program for DOS PCs, introduced by Borland in 1984. Sidekick included a calculator, notepad, calendar, phone dialer and ASCII table and popularized the concept of a terminate and stay resident (TSR) utility. . The CTI/Headset Combo is part of the Easy-Add family of snap-in options for the ROLMphone 600 series on both the 9751 and 9200 CBX (Computerized Branch eXchange) Same as PBX. telephone systems. The module snaps into the bottom of the ROLMphone and can be used with any combination of Easy-Add options, such as the Analog Adapter Option. For workers who need advanced CTI features, the Data Communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. Option (DCO DCO Demande Chimique En Oxygène (French) DCO Digitally Controlled Oscillator DCO District Coordination Officer (Pakistan) DCO Defence Community Organisation (Australia) ) provides TAPI (Telephony API) A programming interface from Microsoft and Intel that is part of Microsoft's WOSA architecture. It allows Windows client applications to access voice services on a server. integration for all features of the CBX. The CTI/Headset Combo supports both wired and wireless headsets. Siemens Rolm will provide a wireless headset which incorporates a unique function. A button on the headset puts the phone on-hook or off-hook, allowing the user to answer and hang-up without touching either the phone or the PC. The CTI/Headset Combo has a list price of $115 and is available immediately. Siemens Rolm offers a variety of headsets to address user preferences with prices beginning at $124. The enhanced wireless headset will be available later this year. Siemens Rolm is a leading provider of private telecommunications solutions and CTI applications, with one million systems installed worldwide. Annual sales were $4.9 billion in fiscal year 1994/1995. Siemens Private Communications Systems has approximately 23,900 employees worldwide of which about 5,800 are employed by Siemens Rolm. Revenues for telecommunications and networking accounted for more than 20 percent of Siemens AG Siemens AG German electrical-equipment manufacturer. The first Siemens company, Siemens & Halske, was founded in Berlin in 1847 to build telegraph installations. worldwide sales of $61.6 billion in fiscal year 1994/1995. -0- (1) DataQuest, 1995 (2) HB Maynard & Co. Study, Sept. 1995 Note to Editors: Siemens Rolm is a registered trademark of Siemens Rolm Communications Inc. ROLMphone is a registered trademark of Siemens Rolm Communications Inc. Easy-Add is a trademark of Siemens Rolm Communications Inc. Symantec and ACT! are registered trademarks of Symantec Corp. SideKick is a trademark of Starfish Inc. CONTACT: Siemens Rolm Communications Inc. Karen Esmonde, 408/492-6979 Customer Contact: 800/ROLM-123 or Beverly Rindfleisch, 408/432-3346 |
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