Siemens OpenScape Now Available on Salesforce.com's AppExchange to Support Real-Time Communications for Financial Services.Specialized solution for financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. market enables salesforce.com customers to increase productivity, improve team collaboration and increase client satisfaction SAN FRANCISCO San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden & BOCA RATON Boca Raton (bō`kə rətōn`), city (1990 pop. 61,492), Palm Beach co., SE Fla., on the Atlantic; inc. 1925. Boca Raton is a popular resort and retirement community that experienced significant industrial development in the 1970s and 80s. , Fla. -- Salesforce.com (NYSE NYSE See: New York Stock Exchange :CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ), the market and technology leader in on-demand business services, and Siemens Communications (NYSE:SI) today announced the availability of Siemens OpenScape in the financial services category of salesforce.com's AppExchange, the world's first on-demand application directory. The integrated solution provides presence-enhanced calling, video and Web conferencing A videoconferencing session via the Internet. In order to interact with other participants, attendees use either a Web application or an application downloaded into their client machines. , and collaboration solutions for salesforce.com customers. With OpenScape and Salesforce, customers can benefit from improved cross and up-selling, increased client satisfaction and significantly improved collaboration. Together, salesforce.com and Siemens are redefining Open Communications with an integrated approach to meet customer demand for real-time communications. Built using the Apex on-demand platform, OpenScape is now available for test drive and deployment at http://www.salesforce.com/appexchange. Siemens has worked with salesforce.com to create a customized version of its OpenScape solution for the financial services market that is designed specifically to address the communication needs of today's financial advisor. The solution integrates fully with Salesforce to provide presence-based services, such as click-to-dial calling, conferencing, document-sharing and messaging features directly within Salesforce embedded in the CRM workflow. "Siemens provides Open Communications software (communications, software) communications software - Application programs, operating system components, and probably firmware, forming part of a communication system. These different software components might be classified according to the functions within the Open Systems that breaks down the silos that currently exist between people, processes, applications and communications. By integrating the capability to communicate in real time across all mediums directly from primary business applications, we are enabling the infusion of context-sensitive communications directly into the business process," said Matt Blumenthal, Global Business Development, Siemens Communications, Inc. "Salesforce is a great application for us to provide this unique capability and AppExchange is a terrific environment in which to showcase its value." Based on the Session Initiation Protocol (protocol) Session Initiation Protocol - (SIP) A very simple text-based application-layer control protocol. It creates, modifies, and terminates sessions with one or more participants. Such sessions include Internet telephony and multimedia conferences. It is described in RFC 2543. (SIP), OpenScape is a software utility that promotes communications between decision-makers to facilitate business processes. OpenScape can be set up to determine availability of another party, and then establish communications using a preferred method, such as e-mail, instant message, cell phone, or other means of IP communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. . It also can set up virtual workgroups and create instant conferences. OpenScape is designed to establish communications from within any applications environment. "Companies of all sizes can now go to the AppExchange to deploy on-demand financial services applications for wealth management, capital markets, retail banking, hedge funds and more," said Tien Tzuo, chief strategy officer, salesforce.com. "By adding Siemens' OpenScape to their Salesforce implementations, financial services customers can seamlessly manage their communications as easily as they manage their sales contacts." Apex and the AppExchange Apex, the world's first on-demand platform, provides unprecedented ease of customization and integration enabling a whole new generation of on-demand applications that go beyond CRM. All Apex components and applications can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange directory, enabling all the innovation that Apex unleashes to benefit the entire on-demand community. Siemens' OpenScape is one of more than 430 applications that are now available on salesforce.com's AppExchange, the world's first on-demand application directory, found at http://www.salesforce.com/appexchange. The Apex platform, formerly known as the AppExchange platform, is available today. As previously announced, the next release of the Apex platform is currently scheduled to be available in conjunction with the release of Winter '07, and the Apex programming language is currently scheduled to be available during the first half of 2007. About salesforce.com Salesforce.com is the market and technology leader in on-demand business services. The company's Salesforce suite of on-demand CRM applications allows customers to manage and share all of their sales, support, marketing and partner information on-demand. Apex, the world's first on-demand platform, enables customers, developers and partners to build powerful new on-demand applications that extend beyond CRM to deliver the benefits of multi-tenancy and The Business Web across the enterprise. All Apex components and applications can be easily shared, exchanged and installed via salesforce.com's AppExchange directory, available at http://www.salesforce.com/appexchange. Customers can also take advantage of Successforce, salesforce.com's world-class training, support, consulting and best practices offerings. As of October 31, 2006, salesforce.com manages customer information for approximately 27,100 customers and approximately 556,000 paying subscribers including Advanced Micro Devices (AMD (Advanced Micro Devices, Inc., Sunnyvale, CA, www.amd.com) A major manufacturer of semiconductor devices including x86-compatible CPUs, embedded processors, flash memories, programmable logic devices and networking chips. ), America Online See AOL. (AOL (A division of Time Warner, Inc., New York, NY, www.aol.com) The world's largest online information service with access to the Internet, e-mail, chat rooms and a variety of databases and services. ), Avis Budget Group, Inc, Dow Jones Newswires Dow Jones Newswires is the real-time financial news organization owned by Dow Jones. Founded in 1882, its primary competitors are Bloomberg L.P. and Reuters. The company reports more than 420,000 subscribers -- including brokers, traders, analysts and fund managers -- as of July , Nokia, Polycom and SunTrust Banks SunTrust Banks, Inc. (NYSE: STI) is an American bank holding company. The largest subsidiary is SunTrust Bank. It had $182.2 billion in assets as of December 31, 2006. . Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange New York Stock Exchange (NYSE) World's largest marketplace for securities. The exchange began as an informal meeting of 24 men in 1792 on what is now Wall Street in New York City. under the ticker symbol Ticker Symbol An arrangement of characters (usually letters) representing a particular security listed on an exchange or otherwise traded publicly. When a company issues securities to the public marketplace, it selects an available ticker symbol for its securities which investors "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE. About Siemens Siemens AG (NYSE:SI) is one of the largest global electronics and engineering companies with reported worldwide sales of $96 billion in fiscal 2005. Founded nearly 160 years ago, the company is a leader in the areas Medical, Power, Automation and Control, Transportation, Information and Communications, Lighting, Building Technologies, Water Technologies and Services and Home Appliances. With its U.S. corporate headquarters in New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. , Siemens in the USA has sales of $18.8 billion and employs approximately 70,000 people throughout all 50 states and Puerto Rico. Eleven of Siemens' worldwide businesses are based in the United States. With its global headquarters in Munich, Siemens AG and its subsidiaries employ 460,000 people in 190 countries. For more information on Siemens in the United States: www.usa.siemens.com About Siemens Communications, Inc. Siemens Communications, Inc. is one of the world's leading vendors of Open Communications solutions for enterprises of all sizes, enabling business processes to be more productive, faster and more secure - with any device, network or information technology infrastructure. The company is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Siemens AG with 17,000 employees globally and headquarters in Boca Raton, Fla. For more information, visit www.usa.siemens.com/communications Note: Siemens, Siemens OpenScape are registered trademarks of Siemens AG or its subsidiaries and affiliates. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders. Salesforce.com is a registered trademark of salesforce.com, and Apex, AppExchange, The Business Web and Successforce are trademarks of salesforce.com, Inc., San Francisco, California “San Francisco” redirects here. For other uses, see San Francisco (disambiguation). The City and County of San Francisco (EN IPA: [sænfrənˈsɪskoʊ] . All other company, brand, product and service names are trademarks or registered trademarks of their respective holders. |
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