Siemens Medical Solutions Selects Oblicore; Global Healthcare Supplier Gains Competitive Edge By Choosing Oblicore Guarantee(TM) for Service Level Management.CAMBRIDGE, Mass. -- Oblicore, a leading provider of service delivery management software and best practices, today announced one of the largest suppliers to the healthcare industry in the world, Siemens Medical Solutions Siemens Medical Solutions (Siemens Med) is a supplier to the healthcare industry, and is headquartered in Erlangen, Germany. Its U.S. division, Siemens Medical Solutions USA, Inc., is a Delaware corporation, with headquarters in Malvern, Pennsylvania. , has chosen Oblicore's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. Oblicore Guarantee(TM) as its service level management solution. Oblicore Guarantee will help Siemens centralize cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. , consolidate, simplify and validate operational data for all levels of Siemens' Managed Services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality organization, a leading provider of healthcare information technology (IT) outsourcing services. Siemens Medical Solutions Health Services health services Managed care The benefits covered under a health contract Corporation, the division that will leverage Oblicore Guarantee, provides a range of clinical, financial and administrative IT solutions and services that help healthcare enterprises achieve tangible, sustainable clinical and financial outcomes. Its Managed Services portfolio includes IT outsourcing, consulting, application services See ASP and Web services. , and staff augmentation AUGMENTATION, old English law. The name of a court erected by Henry VIII., which was invested with the power of determining suits and controversies relating to monasteries and abbey lands. , as well as technology service support such as telephony, systems integration and enterprise systems management. Ensuring it meets its service level agreements (SLAs) is a key part of Siemens' value proposition and necessary for the company to maintain its roster of top tier customers. Doing so, however, required a significant amount of manual processes. "We were spending a tremendous amount of time on manual reporting, piecing together operational data and reconciling issues discovered during the process," said Diane Beauchamp, business analyst, Siemens Medical Solutions. "We needed a true SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. reporting solution that could provide top-down management of our SLAs, and we found this with Oblicore Guarantee. Oblicore was able to very quickly substantiate the value of its product and show its strong grasp on our business. We're confident this initiative will enable us to maintain our competitive edge and our client satisfaction." Oblicore Guarantee is an integrated software package Software that combines several applications in one program, typically providing at least word processing, spreadsheet and database management. Presentation graphics, page layout, paint, calendar, address book, e-mail and other applications may also be included. that allows proactive, continuous, top-down management of SLAs and other important business obligations. Oblicore Guarantee continuously compares committed service levels (as defined in SLAs, underpinning contracts, outsourcing agreements or business processes) to actual service levels. This determination of promised versus actual performance is then communicated to a variety of executive, financial and operational audiences through the use of innovative dashboards, scheduled and on-demand reports and proactive alerts. The result: dramatic improvement in service delivery. "We're thrilled Siemens has chosen our solution, joining an impressive and growing list of Global 1200 customers," said Kevin Carr, vice president of Americas sales, Oblicore. "Our traction in the market is evidence of the real demand that exists for service delivery management. In today's market, vendors have an exceptional amount of pressure to manage data and to guarantee service delivery in order to stay competitive. Oblicore Guarantee provides a quick path to solving this problem. We look forward to our continued engagement with Siemens to help with this key initiative." About Oblicore Oblicore is the leading Service Delivery Management software provider dedicated to delivering service-level management, business service management and sourcing management solutions that drive business success. The company's flagship product, Oblicore Guarantee(TM), is leveraged by blue-chip customers around the world, ensuring critical IT-powered business processes are delivered in a manner that is compliant and predictable - reducing costs, improving operational performance and increasing shareholder value. Both service providers and enterprises alike rely on Oblicore's business-focused, top-down approach Top-down approach A method of security selection that starts with asset allocation and works systematically through sector and industry allocation to individual security selection. to maintain compliance with SLAs, to increase customer retention and acquisition and to keep critical business processes running smoothly. Headquartered in Cambridge, Massachusetts This article is about the city of Cambridge in Massachusetts. For the English university town, see Cambridge, England. For other places, see Cambridge (disambiguation). Cambridge, Massachusetts is a city in the Greater Boston area of Massachusetts, United States. , with offices across the U.S., Europe, Asia and Israel, Oblicore is backed by a strong, global investor base. For more information, please visit http://www.oblicore.com. Copyright (C) 2006, Oblicore, Inc. All rights reserved. Oblicore(TM), Oblicore Contract Center(TM) and Oblicore Guarantee(TM) are trademarks of Oblicore, Inc. All other trademarks and registered trademarks are the property of their respective owners. |
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