Siemens HiPath. (Technology Highlights).Another company with a long history in telecommunications that is expanding the boundaries of IP communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. and the contact center environment is Siemens, which, through its enterprise network division, has released more than a dozen new products in its HiPath line. HiPath provides communications platforms, telephones and applications options that range from circuit-switched to packet-switched to a mixture of circuit- and packet-switched. The HiPath line is designed to help companies move to the next generation of contact center solutions, allowing companies to choose circuit-switched solutions but maintain an upgrade path to an IP-switched environment. The HiPath 3000 line of IP communication platforms is designed for small to medium-sized enterprises, but when used with the HiPath AllServe networking solution, can scale to 1,000 users. It supports circuit-switched, packet-switched or mixed system configurations and all Siemens optiset E and optiPoint telephones. The HiPath 4000 line is designed for large enterprises and scales to 100,000 users. The HiPath 4000 line also supports circuit-switched, packet-switched or mixed system configurations and all Siemens optiset E and optiPoint telephones. The 4000 line also provides Web-based centralized system In telecommunications, a centralized system is one in which most communications are routed through one or more major central hubs. Such a system allows certain functions to be concentrated in the system's hubs, freeing up resources in the peripheral units. management and capitalizes on open interfaces and industry standards. Both the 3000 and 4000 series provide an integrated IP gateway for IP networking and deployment of IP workpoints and clients. Their IP distributed architecture uses CorNet IP multisite networking to connect multiple locations over the IP network. The HiPath 5000 is a native IP enterprise softswitch that provides multimedia communication capabilities that support applications such as the HiPath Xpressions unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. product (which has been enhanced to circuit- and packet-switched. The HiPath line is designed to help companies move to the next generation of contact center solutions, allowing companies to choose circuit-switched solutions but maintain an upgrade path to an IP-switched environment. The HiPath 3000 line of IP communication platforms is designed for small to medium-sized enterprises, but when used with the HiPath AllServe networking solution, can scale to 1,000 users. It supports circuit-switched, packet-switched or mixed system configurations and all Siemens optiset E and optiPoint telephones. The HiPath 4000 line is designed for large enterprises and scales to 100,000 users. The HiPath 4000 line also supports circuit-switched, packer-switched or mixed system support integration with Microsoft Exchange Messaging and groupware software for Windows from Microsoft. Exchange Server is an Internet-compliant e-mail system that runs under Windows NT/2000 and Windows Server 2003. It can be accessed by Web browsers, the Exchange client, versions of Outlook and the earlier Windows Inbox. and Lotus Notes Messaging and groupware software from IBM Lotus that was introduced in 1989 for OS/2 and later expanded to Windows, Mac, Unix, NetWare, AS/400 and S/390. Notes provides e-mail, document sharing, workflow, group discussions and calendaring and scheduling. ) and the HiPath ProCenter suites. It allows internetworking with PBXs and IP convergence Using the Internet Protocol (IP) as the standard transport for transmitting all information (voice, data, music, video, TV, teleconferencing, etc.). See IP, IP on Everything and IP Multimedia Subsystem. platforms through H.323, H.450, Qsig, CorNet and, shortly, SIP. The HiPath ProCenter suites have been enhanced to provide ResumeRouting call distribution to contact centers of all sizes, as well as provide multisite routing, mobile CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. features and a consistent user interface. Siemens is also introducing the optiPoint 500 and optiPoint 400 families of telephones. The optiPoint 500 family offers additional functions via snap-in modules and enable easy integration with peripherals and applications via a built-in TAPI (Telephony API) A programming interface from Microsoft and Intel that is part of Microsoft's WOSA architecture. It allows Windows client applications to access voice services on a server. interface and dual USB ports. OptiPoint 500 features include the OptiGuide context-sensitive user interface, full-duplex speakerphones and standard USB USB in full Universal Serial Bus Type of serial bus that allows peripheral devices (disks, modems, printers, digitizers, data gloves, etc.) to be easily connected to a computer. connection to simplify TAPI development, as well as module options that include an optiPoint IP adapter, signature module (card read/write unit), key module, acoustic adapter, phone adapter See analog telephone adapter. , analog adapter and ISDN adapter See ISDN terminal adapter. . The opriPoint 400 family supports multiple protocols, including H.323, H.450 and SIP, and CorNer IP TS, and provides a full-duplex speakerphone, integrated 10/100 Ethernet switch, 2x24 LCD display, optiGuide menu navigation and the ability to download software upgrades and protocol changes. www.siemensenterprise.com/703-26-2689 |
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