Siemens Communications Inc. announces HiPath ProCenter Enterprise Version 7.0.Siemens Communications Inc. recently announced the launch of HiPath ProCenter Enterprise Version 7.0, the company's new IP-ready contact center solution designed to help enterprises improve first-contact resolution, drive up productivity and increase customer satisfaction. The solution includes pre-built integrations with front-office CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. applications from Microsoft, SAP and Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. . The Siemens HiPath ProCenter Enterprise solution helps enterprises improve the efficiencies of multiple customer interaction channels--including voice, e-mail and live Web interactions--with Siemens' presence and collaboration tools A collaboration tool is something that helps people collaborate. The term is often used to mean collaborative software, but collaboration tools were being used before computers existed, a piece of paper can for example can be used as collaboration tool. . With presence-driven applications, front-line agents can get real-time information about the availability of subject matter experts and connect to them across various media types throughout the enterprise. Newly enhanced HiPath ProCenter Enterprise capabilities include: extension of the HiPath ProCenter Design Center, a visual workflow-style desktop productivity tool; modular options to help meet the needs of specific contact centers and the ability to add features and scalability as needs change; Siemens HiPath 8000 IP-telephony platform integration for high-end, session initiation protocol (protocol) Session Initiation Protocol - (SIP) A very simple text-based application-layer control protocol. It creates, modifies, and terminates sessions with one or more participants. Such sessions include Internet telephony and multimedia conferences. It is described in RFC 2543. (SIP) contact center functionality; automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. upgrade path for enterprises growing from the HiPath ProCenter Agile ag·ile adj. 1. Characterized by quickness, lightness, and ease of movement; nimble. 2. Mentally quick or alert: an agile mind. solution for small and medium-sized contact centers; and multimedia presence and collaboration tools. [ILLUSTRATION OMITTED] www.usa.siemens.com |
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