Siemens Business Services, Inc. Enhances Value of Infrastructure Management Services; Investment in Mercury Products Provides Clients with Leading Edge Technology.NORWALK, Conn. -- Siemens Business Services, Inc. today announced significant new enhancements to their Infrastructure Management Services offerings. The offerings provide comprehensive data center, remote server management and managed voice services from multiple service delivery centers located across the globe. "Our Infrastructure Management Services provide flexible, integrated solutions for complex, multi-vendor technology environments," said John McKenna John McKenna (1855 – March 1936) was an Irish self-made businessman and former rugby player, who was the first manager of Liverpool. He was a friend of John Houlding and remained with him after Everton left Anfield for Goodison Park. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Siemens Business Services, Inc. "These solutions allow clients to outsource selectively or to contract fully for a broad spectrum of operational support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services ." The IMS (1) See IP Multimedia Subsystem. (2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. services complement Siemens Business Services, Inc.'s SieQuence solution, an integrated suite of services that aligns IT strategy with business strategy. At the core of Siemens' IMS offering is an ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). based, enhanced delivery model complete with industry leading technology from Mercury, the global leader in business technology optimization Business Technology Optimization (BTO), is an enterprise software product category focused on helping businesses ensure that every dollar invested in information technology, every resource allocated, and every application in development or production meets business goals. (BTO BTO British Trust for Ornithology BTO Business Technology Optimization BTO Bachman Turner Overdrive (band) BTO Business Transformation Outsourcing BTO Build-Transfer-Operate BTO Brutto (German: Gross [quantity]) ) products and services. Working closely with Mercury, Siemens invested in Mercury's BTO Enterprise, a set of products allowing Siemens to provide clients with an integrated, end-to-end approach to implementing IT service management and automated ITIL processes. The tools provide monitoring and service level measurement reflective of end-user experience and the business value of the technology. "This investment in Mercury's products provides our clients with a leading edge, ITIL based technology platform that delivers a business-centric approach to reducing operating costs operating costs npl → gastos mpl operacionales while increasing application availability," said John McKenna, CEO of Siemens Business Services, Inc. "These solutions are already successfully implemented within a number of our client environments- reaction has been extremely positive." "We are pleased to see Siemens Business Services, Inc. adopt Mercury offerings as the ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management foundation to help deliver high value business results for its outsourcing clients," said Tony Zingale, president and CEO of Mercury. "Mercury BTO Enterprise helps companies automate the business technology lifecycle to reduce cost and risk while optimizing the business outcomes of IT." Specifically, Siemens has implemented the following products from Mercury: --Mercury Business Availability Center(TM) - Helps customers manage both IT and business service level agreements (SLAs) from an end-user perspective and link IT-based operational metrics and services to business SLAs to proactively prevent application and operational problems from impacting the business. --Mercury Application Mapping(TM) - Provides fully automated service dependency mapping capabilities that identify the dynamic relationships between applications, services and their supporting infrastructure. This technology provides automated, up-to-date information that is core to enabling effective problem resolution and change management decisions based on business impact. --Mercury IT Governance Center(TM) - Enables Siemens Business Services, Inc. to manage and automate process workflow across applications and operations and provides customers robust demand management capabilities. Siemens Business Services will explain how it uses Mercury offerings and ITIL best practices at the Pink Elephant IT Governance Conference, which takes place August 6-8 at Disney's Contemporary Resort Disney's Contemporary Resort is located at Walt Disney World Resort near Orlando, Florida. It is owned and operated by The Walt Disney Company, first opened October 1, 1971, at which time it featured state-of-the-art facilities. in Orlando Florida. For more information on the conference, please visit www.pinkelephant.com About Mercury Mercury Interactive Corporation (OTC OTC See: Over-the-counter. OTC See over-the-counter market (OTC). : MERQ MERQ Mercury Interactive Corp (stock symbol) ), the global leader in business technology optimization (BTO) software, is committed to helping customers optimize the business value of information technology. Founded in 1989, Mercury conducts business worldwide and is one of the largest enterprise software companies today. Mercury provides software and services for IT Governance, Application Delivery, and Application Management. Customers worldwide rely on Mercury offerings to govern the priorities, processes and people of IT and test and manage the quality and performance of business-critical applications. Mercury BTO offerings are complemented by technologies and services from global business partners. For more information, please visit www.mercury.com. About Siemens Business Services Siemens Business Services, Inc. is one of Siemens operating companies in the Unites States. Siemens Business Services is one of the world's leading IT service providers. With its comprehensive know-how and specific sector knowledge, this division of Siemens offers solutions and services from a single source - from consulting through system integration and management of IT infrastructures to IT outsourcing. In fiscal year 2005 (9/30/05), Siemens Business Services achieved worldwide sales of $6.6 billion USD USD In currencies, this is the abbreviation for the U.S. Dollar. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. . The company has more than 39,000 employees in 44 countries. For more information, please visit Siemens Business Services on the Web at www.usa.siemens.com/sbs. About Siemens AG Siemens AG (NYSE NYSE See: New York Stock Exchange :SI) is one of the largest global electronics and engineering companies with reported worldwide sales of $96 billion in fiscal 2005. Founded nearly 160 years ago, the company is a leader in the areas of Medical, Power, Automation and Control, Transportation, Information and Communications, Lighting, Building Technologies, Water Technologies and Services and Home Appliances. With its U.S. corporate headquarters in New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. , Siemens in the USA has sales of $18.8 billion and employs approximately 70,000 people throughout all 50 states and Puerto Rico. Eleven of Siemens' worldwide businesses are based in the United States. With its global headquarters in Munich, Siemens AG and its subsidiaries employ 460,000 people in 190 countries. For more information on Siemens in the United States: www.usa.siemens.com. SIEMENS is a registered trademark of Siemens AG. Mercury, Mercury BTO Enterprise, Mercury IT Governance Center, Mercury Application Mapping, and Mercury Business Availability Center are trademarks of Mercury Interactive Corporation and may be registered in certain jurisdictions. All other company, brand, product, and service names are trademarks or registered trademarks of their respective holders. (C) 2006 Siemens Business Services, Inc. |
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