Siebel makes available CRM OnDemand Release 7.Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc., a provider of business applications software, has announced the availability of Siebel CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. OnDemand Release 7. This release extends the capabilities of Siebel CRM OnDemand by providing the hosted contact center solution as a prebuilt pre·built adj. Of, relating to, or constituting a structure or a portion of a structure that is constructed or assembled before being transported to its site of installation; prefabricated: a prebuilt home. option within hosted CRM, enabling enterprises and small to medium-sized businesses (SMBs) to more easily manage multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple customer communications. Industry analysts estimate that more than 70 percent of all customer interactions occur through "live" phone conversations or interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) interactions alone. With the Siebel Contact OnDemand module, organizations can now deploy a contact center to manage critical customer interactions across sales, marketing and service--without having to build a traditional contact center infrastructure, which often requires investments in hardware, software and customization. [ILLUSTRATION OMITTED] Available now in North America, the Siebel Contact OnDemand solution represents a third-generation hosted contact center solution. With Siebel CRM OnDemand Release 7, Siebel Systems has delivered a hosted contact center solution as a prebuilt extension to its hosted CRM offering, thus enabling more advanced workflows, more complete visibility across functions and better business insight into customer communications. www.siebel.com |
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