Siebel eGovernment 7 Delivers World-Class Constituent Services.

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--Feb. 6, 2002

Siebel eGovernment Applications Provide Convenient, Universal Access

for Citizens While Increasing Operational Efficiency

Siebel Systems, Inc. (Nasdaq:SEBL), the world's leading provider of eBusiness and eGovernment applications software, today announced new and enhanced functionality with the release of Siebel eGovernment 7. Reflecting Siebel Systems' proven domain, industry, and technology expertise, Siebel eGovernment 7 provides depth and breadth of constituent relationship management (CRM) tools for government agencies and other public sector organizations, resulting in faster deployments, high rates of end user adoption, and more efficient use of government resources.

Unparalleled CRM Functionality Delivers Compelling Return on Investment

Siebel eGovernment 7 launches with the industry's most comprehensive, out-of-the-box eGovernment applications to support a broad range of government work processes, including: homeland security; entitlements management; tax and revenue management; enforcement and compliance; healthcare services; logistics management; and recruiting, training, and education. With Siebel eGovernment Applications, government agencies can improve constituent services, provide universal access, and more effectively meet the public's needs.

"The Michigan Economic Development Corporation is using Siebel eGovernment solutions to allow our account managers to better assist Michigan's businesses and prospects," said Doug Parks, CIO of the Michigan Economic Development Corporation (MEDC). "Siebel eGovernment Applications have been quick to deploy and have helped to make the MEDC's employees more efficient and productive."

Siebel eGovernment 7 includes a range of new products and features that will be of particular benefit to public sector organizations. Some of the latest advances include:

-- Siebel Solutions for Homeland Security: Siebel Solutions for Homeland
Security provide a comprehensive multi-agency, multi-channel suite of
application software to enable governments to anticipate, track, prevent, and
respond to national security threats.

-- Employee Relationship Management: Targeted for use by every employee in an
organization, Siebel Employee Relationship Management (ERM) is a suite of Web
applications that drives organizational and employee performance and reduces
operating costs.

-- Zero-Footprint Web Architecture: With no software to install and administer
on the desktop, even the largest government organizations can quickly deploy
Siebel eGovernment Applications while benefiting from reduced deployment and
administration costs.

"Siebel Systems has staked out a leadership position in the eGovernment market with more than 50 government and non-profit customers around the world. Our proven, market-leading constituent relationship management applications can be rapidly deployed out-of-the-box, significantly reducing total cost of ownership," said Frank Bishop, Vice President and General Manager of Siebel eGovernment. "For the past two years, Siebel Systems has worked closely with a strong partner ecosystem to help governments do more with less. Today our customers are providing world-class constituent services more efficiently and effectively with Siebel eGovernment Applications."

Siebel eGovernment Applications address the challenges of a broad range of different government service sectors. For example, entitlements agencies can use Siebel eGovernment Applications to manage every step of the constituent lifecycle -- from eligibility assessment, through enrollment, to benefits delivery -- while providing citizens with more convenient access to services. Similarly, with Siebel eGovernment Applications, tax and revenue agencies can maintain a consistent view of all taxpayer interactions across different channels, insuring a higher level of citizen services and prompt, accurate handling of citizen inquiries.

Smart Web Architecture Enables Rapid Deployment and High User Acceptance

Siebel eGovernment 7 was built on the foundation of the newly announced Siebel 7 platform. With the release of Siebel 7, Siebel Systems introduced the Siebel Smart Web Architecture, the industry's first and only zero-footprint Web architecture that provides high levels of interactivity previously available only from Windows desktop applications. Siebel 7 was built from the ground up to operate in heterogeneous environments and by supporting integration via an "application network," organizations can not only integrate front office and back office systems, but also hundreds of other applications essential to government agencies and other public sector organizations. By offering robust application network support, Siebel eGovernment 7 ensures interoperability with the many applications within a public sector organization's systems environment, including homegrown legacy systems, industry-specific niche applications, and external applications for collaborating with partner systems.

Siebel eGovernment 7 is also shipping with Siebel Analytics 7, which includes visual, prepackaged, and fully configurable reports and interactive dashboards with best practice metrics for sales, marketing, service, partner management, and executive users. All Siebel Industry Applications deliver tailored and robust analytical and reporting capabilities that provide role-based analytics with insight into customer trends and overall business performance.

Automated Upgrade Path Provides Low Total Cost of Ownership

Siebel eGovernment 7 offers a clear and easy upgrade path for customers, including automated upgrade functionality, resulting in reduced deployment times and the lowest total cost of ownership. Unlike most applications software, Siebel eGovernment 7 allows existing customers to employ an automated process to upgrade to the latest version of the application by combining and merging customizations with new functionality on the enhanced platform.

"Governments at all levels are increasing their adoption of constituent relationship management technology as they strive to improve constituent services," said Carol Kelly, Vice President and Research Director, Electronic Government Strategies, META Group. "To meet the new demands placed on government service delivery, government jurisdictions must look to major CRM software suppliers like Siebel Systems that are focused on managing the entire constituent service lifecycle."

About Siebel Systems

Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.

Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risks and uncertainties. The success of the agreements and products described above and the future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with new versions and new products, the availability of Siebel Systems' products and services, implementation of products and services, existence of errors or defects in products, rapid technological change, dependence on the Internet, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.