Siebel eBusiness Applications Optimized for Small and Mid-Sized Companies; Workgroup Versions of Siebel Call Center and Siebel Service Extend Siebel eBusiness Applications.

Business Editors/High Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--Jan. 24, 2000

Siebel Systems (Nasdaq: SEBL) today announced the availability of Siebel Call Center, Workgroup Edition, and Siebel Service, Workgroup Edition, as the newest products in the Siebel eBusiness Applications product family.

These new applications are fully integrated with Siebel Sales, Workgroup Edition, creating a suite of eBusiness applications aimed at helping small and mid-sized organizations build and manage their most important asset -- customer relationships.

Siebel Service, Workgroup Edition, and Siebel Call Center, Workgroup Edition, allow companies to transform their call centers into next generation contact centers, enabling agents to handle sales, service, and support interactions across a variety of channels, including telephone, Web, fax, e-mail and voice over IP.

Previously, small to mid-sized companies seeking an eBusiness applications suite, had to sacrifice functionality in return for lower costs and ease of use and deployment. Now, organizations with as few as two users and as many as one hundred can implement these two new Web-enabled, off-the-shelf contact center applications to dramatically increase the productivity of service and sales professionals, improve overall customer satisfaction, and capitalize on each moment of value with the customer.

Siebel Call Center, Workgroup Edition, and Siebel Service, Workgroup Edition, feature the same user interface, flexible architecture, and best-of-breed functionality found in systems designed for some of the world's leading corporations.

&uot;As a cutting-edge application services company, it is vital to affiliate ourselves with partners who build market-leading eBusiness solutions,&uot; said George Kadifa, president and CEO of Corio, Inc. &uot;Siebel eBusiness Applications complement Corio's comprehensive and integrated application suite. With Siebel Contact Center Workgroup Edition and Siebel Service Workgroup Edition, we bring a powerful solution to our customer base of rapidly growing companies.&uot;

Siebel ServiceWorkgroup Edition, makes customer service agents more efficient with its capabilities to track, manage and solve customer issues. Siebel Call Center allows agents to utilize functionality from both the Siebel Sales and Siebel Service Workgroup Editions, giving agents up-to-the minute information and in-depth customer and product knowledge. With comprehensive workflow management, call scripting, and customer profile management, organizations can anticipate and fulfill their customers' needs, helping agents to provide support while cross- and up-selling into their customer base at every level.

&uot;Through Corio, we are using Siebel for Service Workgroup Edition through a hosted model,&uot; said Art Salinas, chief financial officer, Enstar. &uot;These applications enable us to provide world class customer service, improve revenue opportunities and elevate communication between our sales group and our customer service group. With Siebel Service, our employees now have immediate access to product and customer intelligence, allowing them to more easily follow established business practices and processes and provide the highest levels of customer service.&uot;

&uot;Mid-market organizations are realizing the value of managing customer relationships with a best-of-class eBusiness,&uot; said David Schmaier, senior vice president, products, Siebel Systems. &uot;Siebel provides a comprehensive and integrated product line to meet their complex requirements. With the release of Siebel Call Center, Workgroup Edition, and Siebel Service, Workgroup Edition, Siebel Systems can enable any mid-market sales and service organization to make every contact with their customers personalized, effective and positive.&uot;

Pricing and Availability

Siebel Call Center, Workgroup Edition, and Siebel Service, Workgroup Edition, are available today. Pricing for Siebel Service for Workgroups starts at $800 per user. Pricing for Siebel Call Center, Workgroup Edition, starts at $1,200 per user.

About Siebel Systems

Siebel Systems, Inc. (Nasdaq: SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness application software enabling multi-channel sales, marketing and customer service systems to be deployed over the web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are deployed locally in more than 26 countries. For more information, please visit our Web site at www.Siebel.com.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. The success of the acquisition and future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with acquisition, such as the potential difficulties in the assimilation of operations, strategies, technologies, methodologies and products of the acquired company, the risk of loss of key personnel of the acquired company, diversion of management attention from other business concerns, business risks including the risk of variations in quarterly operating results, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Report on Form 10-K for the year ended December 31, 1998 and its other filings with the Securities and Exchange Commission.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.