Siebel announces CRM OnDemand 8 launch.Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc., a provider of customer-facing solutions, has announced the launch of Siebel CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. OnDemand release 8. This release of the company's hosted CRM offering introduces new features that streamline team collaboration and enable sophisticated segmentation for targeted marketing programs. The enhanced functionality in Release 8 expands on the capabilities of Siebel Systems' hosted solution, including a hosted data warehouse, advanced analytics capabilities, industry-specific editions and a prebuilt pre·built adj. Of, relating to, or constituting a structure or a portion of a structure that is constructed or assembled before being transported to its site of installation; prefabricated: a prebuilt home. , integrated hosted contact center. New features include the following: * Group calendaring and delegated task management; * Advanced collaboration and group sharing; * Contact networking; and * An advanced marketing segmentation wizard. [ILLUSTRATION OMITTED] With this latest release, users can now analyze group calendars in a single consolidated view for better workload management and can track assigned tasks through completion for maximum customer satisfaction. Because it provides built-in integration to familiar applications such as Microsoft Outlook For the e-mail and news client bundled with certain versions of Microsoft Windows, see . Microsoft Outlook or Outlook (full name Microsoft Office Outlook , Siebel CRM OnDemand enables rapid user adoption. For marketing program development and planning, the new Marketing Segmentation Wizard assists in uncovering additional revenue-generating opportunities within contact networks. In segmenting contacts by way of using multidimensional mul·ti·di·men·sion·al adj. Of, relating to, or having several dimensions. mul  ti·di·men criteria, users are able to customize campaign
messages for effective target marketing. As campaigns are deployed into
the field, marketing program managers can use insight-driven analytics
and business intelligence tools to monitor and react to the sales
performance on opportunities generated, which can ultimately improve
program ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). and deliver immediate business impact.
Siebel CRM OnDemand Release 8 is available now. www.siebel.com |
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