Siebel Systems and IBM Launch State-of-the-Art European Customer Support Center.

Business Editors/High-Tech Writers

LOS ANGELES--(BUSINESS WIRE)--Oct. 22, 2002

Joint European Showcase to Allow Customers and Partners to Trial Advanced CRM Solutions on Leading Edge Hardware

Siebel Systems, Inc. (NASDAQ:SEBL) and IBM (NYSE:IBM) today announced the launch of a joint technology customer support center, which showcases the latest Siebel eBusiness Applications integrated to back-end business processes across multiple application integration scenarios on the latest IBM eServer hardware and industry solutions. The European Customer Support Center utilizes facilities in Montpellier and La Gaude, France.

The European Customer Support Center enables customers to experience Siebel Systems' and IBM's CRM vision, insight, and experience. Jointly staffed by highly skilled technical and sales professionals, the Center offers an unrivaled understanding of the challenges and technologies surrounding the complete life cycle of a CRM implementation -- from requirements analysis and technology selection to integration, deployment, and CRM system enhancement. The Center provides invaluable support for customer needs analysis, architecture definition, solution assurance, proof of concept, and prototyping, plus demonstration of a model of end-to-end integrated architecture.

The European Customer Support Center is the first demonstration center to support Siebel Systems' and IBM Websphere Business Integration's solutions for Universal Application Network. Universal Application Network, the industry's first standards-based, vendor-independent application integration solution, was launched by Siebel Systems in April of this year. Universal Application Network takes a standards-based approach to the design and development of business processes based on best practices that are executed by market-leading integration servers. In addition, these business processes are application-independent and can be deployed across a diverse set of applications and across multiple divisions and business units.

The Universal Application Network architecture is demonstrated at the new Center running on IBM WebSphere's integration server technology. The combined solution will provide customers with a business process integration solution that connects their CRM solution with back-end legacy and ERP business processes while accelerating time to revenue and significantly reducing implementation costs.

All IBM eServers are integrated at the center, including the powerful IBM EServer p690, the POWER4-driven server that transformed the UNIX market last December; the highly scalable, Intel-based IBM eServer x440 launched earlier this year; the supremely robust IBM eServer zSeries with its mainframe capabilities for consolidating enterprise eBusiness operations; and the IBM eServer i890, which nearly doubled the performance of the previous top-of-the-line iSeries when it was launched in April. In addition, middleware solutions including IBM DB2, IBM Content Manager, IBM Business Intelligence offerings, and IBM WebSphere are integrated to allow customers to run Siebel eBusiness Applications on a number of platforms simultaneously according to existing infrastructure and specific departmental needs.

The Center also provides comprehensive briefings and demonstrations, technical workshops, post-sales support for customers and partners with Siebel eBusiness Applications, Universal Application Network support and a comprehensive library of technical publications and reference guides.

"The goal of the European Customer Support Center is to assist customers and partners of Siebel Systems and IBM in the design, development, multiapplication integration, and rapid deployment of best-practice CRM programs," said Neil Morgan, Vice President, European Marketing, Siebel Systems. "The Center's CRM expertise, experience, and vision are formed from the close collaboration between both companies and their combined market experience in implementing CRM programs for thousands of organizations across scores of market sectors."

"The European Customer Support Center is further testimony to the worldwide joint marketing, collaborative selling, software integration, and extensive co-development of solutions between IBM and Siebel Systems," said Jean-Paul Michel, Vice President of Technical Sales Support, IBM EMEA. "The powerful integration of IBM's industry expertise, products, and services and Siebel eBusiness Applications creates a global platform for businesses to increase customer retention, loyalty, revenue, and profitability; achieve a significant, broad-based, and rapid return on investment; dramatically reduce costs and risk; and accelerate deployment."

About Siebel Systems

Siebel Systems, Inc. is a leading provider of eBusiness applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customers worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 28 countries.

About IBM

IBM is the world's largest information technology company, with more than 80 years of leadership in helping businesses innovate. Drawing on resources from across IBM and key business partners, IBM offers a wide range of services, solutions and technologies that enable customers, large and small, to take full advantage of e-business. For more information about IBM please visit www.ibm.com. For more information about IBM DB2 Data Management please visit www.software.ibm.com/data.

*Indicates a trademark or registered trademark of International Business Machines Corporation

The IBM eServer brand consists of the established IBM e-business logo with the following descriptive term "server" following it. IBM, the e-business logo, AIX 5L and pSeries are trademarks of IBM Corporation in the United States and/or other countries.

UNIX is a registered trademark in the United States and other countries licensed exclusively through The Open Group.

All other company, product and service names are trademarks or Registered trademarks of their respective companies. (c)2002 International Business Machines Corporation, all rights reserved.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.