Siebel Systems Recognized as a Leader in Enterprise CRM by Independent Research Firm; New Report Confirms Siebel Systems is Number One in Market Presence, Current Offering, and Strategy.SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif. -- Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc. (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), the leading provider of customer-facing solutions, has been recognized as a Leader in enterprise customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ), according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. a July July: see month. 2005 Forrester Wave report by William Band.(1) Siebel Systems received the highest score in all three evaluation categories -- Current Offering, Strategy, and Market Presence. In the report, Forrester cites Siebel Systems as the top-rated vendor in multiple key categories, including breadth of offering, industry adaptation, technology, corporate and product strategy, and installed base. Specifically, Forrester confirmed that: --"Siebel continues to offer the most comprehensive solution-set for enterprise-class organizations." --"Siebel offers tailored CRM solutions for 23 industry sectors and thus offers the richest set of industry-customized CRM solutions compared with other enterprise CRM suite vendors." (Enterprise CRM Suites Scorecard Summary: Siebel, Forrester Research Forrester Research is an independent technology and market research company that provides its clients with advice about technology's impact on business and consumers. Corporate facts
--"Siebel has the largest customer base, and its number of users is significantly larger than the other enterprise CRM suite vendors." (Enterprise CRM Suites Scorecard Summary: Siebel, Forrester Research, Inc., July 2005) As indicated in the report findings, Siebel Systems delivers the industry's most comprehensive customer-facing solutions that help organizations better align align (  līn),v to move the teeth into their proper positions to conform to the line of occlusion. and utilize their people, processes, and technology around their customers in order to deliver outstanding customer-driven business results. Siebel Systems' offerings leverage the company's proven technology and customer base of 3.4 million live users at more than 4,000 businesses and government organizations of all sizes, across multiple industries. Siebel 7.8 is Siebel Systems' enterprise CRM solution, providing sales and service organizations with a single, complete view of all customer relationships to enable more efficient and effective product, pricing, and promotions management across multiple channels. "Siebel Systems is dedicated to delivering measurable business value with the widest range of industry-specific solutions to support the sales, marketing, and service initiatives of the world's leading organizations," said Bruce Bruce, Scottish royal family descended from an 11th-century Norman duke, Robert de Brus. He aided William I in his conquest of England (1066) and was given lands in England. Cleveland, Senior Vice President, Products, Siebel Systems. "We are pleased Forrester has recognized Siebel Systems as a Leader in enterprise CRM, and we will continue building on that leadership position with new and innovative solutions that further enhance the ability of companies to build business around their customers." Forrester analyst William Band concluded, "Siebel offers very strong functionality across all major components of CRM. It continues to offer a clear and compelling vision for CRM, highlighting the importance of the integration of strategy, data, people, process, and technology necessary to improve the end customer experience and drive business results. The company's strategy to offer deeply customized industry-specific solutions for all major industry sectors, supported by a deep partner eco-system, supports the promise that it will continue to deliver leading-edge CRM capabilities." For information about how to obtain a copy of the entire report, please contact Forrester Research at www.forrester.com. For more information about the Siebel 7.8 enterprise CRM suite, please visit www.siebel.com. About Siebel Systems Siebel Systems is the world's leading provider of customer-facing solutions that deliver demonstrable de·mon·stra·ble adj. 1. Capable of being demonstrated or proved: demonstrable truths. 2. Obvious or apparent: demonstrable lies. business results and long-term Long-term Three or more years. In the context of accounting, more than 1 year. long-term 1. Of or relating to a gain or loss in the value of a security that has been held over a specific length of time. Compare short-term. competitive advantage. Siebel's multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com. For more information on Siebel Systems solutions and services, please visit our Web site: CRM - http://www.siebel.com/crm; OnDemand Solutions - http://www.crmondemand.com; Industry CRM - http://www.siebel.com/industry-crm; Call Center and Service - http://www.siebel.com/call-center; Sales Force Automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. - http://www.siebel.com/sales-force-automation; Marketing Automation - http://www.siebel.com/marketing-automation; Business Intelligence - http://www.siebel.com/business-intelligence; Integration Solutions - http://www.siebel.com/integration-solutions; CRM Services - http://www.siebel.com/crm-services Except for the historical information contained herein, this press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators An individual or organization that builds systems from a variety of diverse components. With increasing complexity of technology, more customers want complete solutions to information problems, requiring hardware, software and networking expertise in a multivendor environment. , concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. , Quarterly Reports on Form 10-Q Form 10-Q See 10-Q. and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. (1) The Forrester Wave: Enterprise CRM Suites, Q2 2005, William Band (with Erin Kinikin, John Ragsdale, and Jessica Harrington), July 13, 2005. |
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