Siebel Systems Delivers Performance-Driven Government with New Public Sector Solutions.Business Editors/High-Tech Writers SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif.--(BUSINESS WIRE)--March 24, 2004 Key Government Agencies Are Improving Citizen Service While Increasing Operational Effectiveness and Efficiency Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc. (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), a leading provider of business applications software, today announced six new public sector solutions to enable governments worldwide to achieve Performance-Driven Government. Agencies successfully realizing Performance-Driven Government are those delivering the highest levels of citizen service, achieving operational efficiency, and empowering employee productivity. Siebel Public Sector solutions -- Citizen Response "311," Benefits Case Management for Human Services, Single View of the Taxpayer, Better Manage Revenues, Immigration immigration, entrance of a person (an alien) into a new country for the purpose of establishing permanent residence. Motives for immigration, like those for migration generally, are often economic, although religious or political factors may be very important. Services, and Defense Personnel and Logistics Management Logistics Management is that part of Supply Chain Management that plans, implements, and controls the efficient, effective, forward, and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet -- enable governments to offer more responsive citizen service, while delivering the highest return on government IT programs. "Performance-Driven Government is a tremendous win for both governments and citizens," said Thomas M. Siebel, Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Siebel Systems, Inc. "This represents a fundamental shift away from inefficient, expensive, agency-centered service toward mission-focused processes that address citizen needs efficiently and effectively, delivering the highest return on government and taxpayer investments." In a time when case loads are rising, budget crises are common and improved employee productivity is becoming increasingly critical, leading government agencies are transforming themselves into performance-driven organizations. With Siebel Public Sector, agencies can significantly enhance the processes directly related to their mission, driving key performance improvements in multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple citizen service, operational efficiency and cost reduction, and employee motivation and effectiveness. Agencies Adopt Performance-Driven Government Solutions Siebel Public Sector now provides six agency-specific, commercial-off-the-shelf (COTS) solutions that provide government with the tools to deliver world-class service that is responsive to citizens, businesses, partners, and policymakers. These solutions include: Citizen Response "311" Governments are faced with an influx of citizen inquiries that range from reporting potholes to inquiring about parking regulations to applying for government-provided health services health services Managed care The benefits covered under a health contract . In the past, these inquiries were directed to various agencies and departments including emergency 911 centers. Siebel Public Sector brings together all local and regional service information into one call center so that governments can respond to citizens based on their specific needs and preferences -- regardless of the time of day or the channel of communication. By integrating dozens of telephone book numbers and IT systems and by providing a holistic view into agency performance, the Citizen Response "311" solution empowers government agencies to better collaborate, reduce duplication of effort, and make well-informed decisions about service delivery. Further, citizens have one number, 311, to call for their government needs. Governments around the world deploying Siebel's Citizen Response solution include City of Cologne (Germany), City of Hamburg (Germany), City of Indianapolis, Mayor's Action Center, Generalitat de Catalunya The Generalitat de Catalunya ("Government of Catalonia" [1]) is the institution under which the Spanish autonomous community of Catalonia is politically organised. (Spain), Hong Kong Hong Kong (hŏng kŏng), Mandarin Xianggang, special administrative region of China, formerly a British crown colony (2005 est. pop. 6,899,000), land area 422 sq mi (1,092 sq km), adjacent to Guangdong prov. Efficiency Unit, London Borough of Tower Hamlets “Tower Hamlets” redirects here. For other uses, see Tower Hamlets (disambiguation).  This article or section may be confusing or unclear for some readers. (UK), and Region of Halton (Canada). Benefits Case Management for Human Services Government agencies process millions of cases annually, the majority of which are managed with cumbersome tools and inefficient paper-based processes. Siebel Public Sector allows agencies to automatically assign and route cases to case workers based on their skills, experience, and workload. The solution easily and quickly enables government agents to review case information stored in an electronic record and to verify whether applicants meet initial criteria for benefits. The solution provides a single point of access to internal and third-party knowledge bases, documents, and eligibility engines, allowing case workers to more accurately and efficiently determine and recommend all relevant government services to the citizen. Governments around the world deploying Siebel's Benefits Case Management for Human Services solution include Agefiph Disability Services (France); Centers for Medicare & Medicaid Services; Commonwealth Department of Family and Community Services (Australia); Library of Congress (U.S.); New South Wales New South Wales, state (1991 pop. 5,164,549), 309,443 sq mi (801,457 sq km), SE Australia. It is bounded on the E by the Pacific Ocean. Sydney is the capital. The other principal urban centers are Newcastle, Wagga Wagga, Lismore, Wollongong, and Broken Hill. Department of Community Services (Australia); Leeds City Council Leeds City Council is the city council for the Metropolitan Borough of Leeds in West Yorkshire, England. The council is composed of 99 councillors, three for each of the city's wards. (UK); State of Kansas, Department of Human Resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. ; State of Kentucky, Department of Employment Services; and Tesoreria General de la Seguridad Social (Spain). Single View of the Taxpayer Facing constant budget pressures, governments must strive for both cost reduction, by eliminating ineffective programs, and increased revenues generation, by increasing efficiency and creativity in collecting and generating fees and taxes. Siebel Public Sector enables desktop management of all tax case information, aggregating data from multiple legacy applications and channels to provide a single, comprehensive view of citizens or businesses and their filing details, regardless of the channel of interaction. The Siebel Single View of the Taxpayer solution also increases taxpayer satisfaction by improving first call/contact resolution of issues through proper assignment of resources and by enabling truly effective self-service capabilities, freeing up agency staff to focus on other vital activities. "Single View of the Taxpayer is providing millions of dollars a week in savings to the South African Revenue Service The South African Revenue Service (also known as SARS) is the section of the South African government responsible for collecting taxes, tariffs, duties and all other forms of revenue levied by the South African government. SARS was formed by the merger of the S.A. by releasing previously untapped value from the systems that we already have in place," said Ken Jarvis, CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. , South African Revenue Service. "Moreover, by using packaged integration and citizen service applications from Siebel Systems, we have sped our time to deployment by months -- enabling us to capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. these incredible savings faster than otherwise possible." Immigration Services Increasing concerns over national security are driving governments across the world to improve services for immigrants, foreign visitors, and refugees. Siebel Public Sector better manages and secures these citizenship and immigration processes. The Siebel Immigration Services solution automates the citizenship process from application filing and scheduling of tests and hearings to final decision-making and resolution. During the process, citizens now have real-time visibility into case status. Siebel's Immigration Services solution automates the immigration process by enabling agencies to instantly share information across offices and with personnel in the field, ensuring a holistic, up-to-the-minute view into each immigration case. Border security and enforcement can quickly conduct analyses such as cross-referencing visitor visa applicants with law enforcement watch lists and databases. At ports of entry, officers are able to instantly check the visitor visa and passport status of foreign visitors as soon as they arrive. Citizenship and Immigration Canada The Department of Citizenship and Immigration Canada is the department of the government of Canada with responsibility for issues dealing with immigration and citizenship. The department was established in 1994 following a reorganization within the federal government. (CIC CIC circulating immune complexes. CIC Circulating immune complexes. See Immune complexes. ) is using Siebel Public Sector to replace several of its current legacy systems with a new, integrated solution that will support all of CIC's requirements for client case management and operations and will replace outdated, nonintegrated legacy systems. This project, the Global Case Management System (GCMS GCMS Gas Chromatograph Mass Spectrometer GCMS Government Contractor Monitoring Station GCMS Global Communication Management System (Sajan, Inc.) GCMS Gas Chromatography Coupled Mass Spectroscopy ), is an integral component of CIC's vision for the future. Better Manage Revenues Government agencies responsible for generating revenues from sources other than tax receipts must focus on effectively driving revenues in the face of competition from private entities. Siebel Public Sector enables agencies to grow and better serve their customer bases through targeted outreach campaigns and streamlined customer service processes. Better Manage Revenues equips revenue and licensing professionals with a single view of their customers, including purchase history, customer service history, open service requests, and customer satisfaction information. Using embedded revenue management best practices, sales and service professionals can more effectively manage opportunities by identifying specific actions that facilitate rapid revenue closure. Governments around the world deploying the Siebel Better Manage Revenues solution include Civil Aviation Safety Authority The Civil Aviation Safety Authority (CASA) is the Australian federal agency responsible for the regulation of private and commercial flight. It was established on July 6 1995 when the air safety functions of the former Civil Aviation Authority of Australia were separated (Australia), Florida Department Florida is a department (departamento) of Uruguay. Population and Demographics As of the census of 2004, there were 68,181 people and 21,938 households in the department. The average household size was 3.1. For every 100 females, there were 100.4 males. of Business and Professional Regulation, La Poste La Poste is a company name. It can refer either to mail service of France, Belgium, Switzerland or Tunisia. See also
Defense Personnel and Logistics Management Defense organizations need to continually improve their operational readiness by maximizing the effectiveness of military personnel and increasing weapons systems availability. Siebel Public Sector provides a high-quality service to both military and civilian personnel. The solution's unified help desk maintains a complete, 360-degree view of personnel, enabling consistent and accurate response to inquiries regardless of channel. It also automates routine processes, such as in-and-out processing, orders management, or approvals for leave. Siebel Public Sector also offers integrated logistics capabilities through a complete asset management and maintenance solution. Regardless of location or method of access, soldiers can generate logistics requests, enabling support groups to quickly and efficiently respond. Requests from the field are then intelligently routed to ensure the right maintenance or engineering resource addresses the request, optimizing scheduling around service level agreements, skills inventory, and availability. For more information about Siebel Public Sector solutions, visit http://www.siebel.com/products/industries/public_sector/index.shtm. About Siebel Systems Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations and governments to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries. Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. , Quarterly Reports on Form 10-Q Form 10-Q See 10-Q. and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion