Siebel Systems Accelerates Deployment and User Adoption with Innovative Product and Service Offerings.Business Editors/High-Tech Writers CANNES, France--(BUSINESS WIRE)--June 3, 2003 Faster Return on Investment with New Global Services, Business Process Solution Set Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc. (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), a leading provider of multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple eBusiness applications software, today announced innovative new products and services to provide customers with more comprehensive deployment and adoption solutions. Siebel Global Services offers a wide range of new fixed-price rapid deployment and training packages called Rapid Deployment Offerings (RDOs) as well as a unique set of MultiChannel Effectiveness (Sales Methodology) Services to help customers gain maximum value and competitive advantage from their technology investment. Siebel Systems also introduced Business Process Solution Sets to help companies effectively manage the business changes associated with a CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. strategy. Rapid Deployment Offerings Deliver Maximum Business Value Siebel Systems' packaged RDOs enable customers to rapidly deploy Siebel applications to achieve immediate business impact. Available across 15 Siebel eBusiness Applications and Siebel 7 upgrades, each offering consists of a bundled set of implementation services that are critical to the success of the specific application deployment. These services have now been enhanced to include technical training, expert services reviews, and additional industry-specific packages. RDOs are bound by a well-defined project plan and scope with a fixed price and fixed time period to deliver, ranging from 4 to 13 weeks depending on the application. End user training is included as part of the deployment offering, due to the importance of high levels of user adoption in any implementation. By establishing clear implementation guidelines guidelines, n.pl a set of standards, criteria, or specifications to be used or followed in the performance of certain tasks. , the RDOs accelerate ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). through on-time project assurance and reduced total cost of ownership. "Siebel Rapid Deployment Offerings assure customers that their Siebel solutions will be up and running on time and for a set price," said Karen Riley, Senior Vice President, Global Services. "Responding to the market demand for Rapid Deployment Offerings not only supports our commitment to making our customers successful, but also accelerates their time to value." Siebel MultiChannel Effectiveness Services Help Exceed Revenue Goals Siebel MultiChannel Effectiveness Services is a sales effectiveness consulting organization focused on the rapid implementation of practical, repeatable sales processes A sales process is a systematic approach for performing product or service sales. The reasons for having a sales process include seller and buyer risk management, achieving standardized customer interaction in sales and scalable revenue generation. . Siebel Systems' unique domain expertise in leading sales methodologies such as Siebel Target Account Selling Target Account Selling (TAS) is a sales process training workshop originally developed in 1988 by Target Marketing Systems, an Atlanta-based sales training company, which merged with The Sales Consultancy in 1998, before being acquired by Siebel Systems in 1999, and auctioned to (TAS TAS abbr. 1. telephone answering system 2. true airspeed ), Enterprise Selling Process (ESP (1) (Enhanced Service Provider) An organization that adds value to basic telephone service by offering such features as call-forwarding, call-detailing and protocol conversion. ), and Channel and Alliance Management Process (CHAMP) ensure companies can better manage sales opportunities and rapidly drive them to closure. "Siebel MultiChannel Effectiveness Services is a direct result of the many companies who look to Siebel Systems for the proven sales processes to effectively manage opportunities, accounts, and partners," said Paul Green Paul Green may refer to:
Used by more than 500 Siebel customers and more than 250,000 sales professionals in a wide range of industries worldwide, the Siebel MultiChannel Services methodology enables companies to implement and reinforce best practices that result in sustained behavioral changes throughout the entire sales force. Customers utilizing the industry-leading methodologies typically see improvements in sales effectiveness (measured by sales volumes and reduced cost of sales) of at least 15 percent within one year. Siebel Systems is the only software provider to deliver the leading sales methodologies for account management, opportunity management, and partner management, fully integrated and supported within Siebel eBusiness Applications. Business Process Solution Sets Help Customers Plan and Execute Business Changes According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Siebel customers, documenting business processes and agreeing on modifications to those processes can represent up to 50 percent of the time spent on a CRM implementation. Managing change also requires customers to determine the optimum standards, tools, and software required to support redesigned processes defined during the business analysis stage. Siebel Business Process Solution Sets (BPSS (1) (Business Process Specification Schema) A subset of the UN/CEFACT Modeling Methodology (UMM) that is used to develop ebXML software. The UMM is used to model business processes and information, but is too generic to be evaluated by ebXML-compliant ) are based on best practices captured from more than 3,500 Siebel deployments of Siebel eBusiness Applications. Siebel Systems has mapped the most valuable business processes supported by Siebel applications and has provided customers with a quick and easy way to understand how to best apply Siebel software A family of Web-based customer relationship management (CRM) applications from Siebel Systems, Inc., San Mateo, CA (www.siebel.com). A complete range of products for sales, marketing and customer service are provided. to solve their business challenges. For example, Siebel BPSS enable companies to quickly determine which business processes are supported out of the box in Siebel applications to prevent unnecessary customizations. The BPSS also details step-by-step flows of information between departments and systems, so companies can identify and bridge communication gaps for a more complete view of customers, employees, or partners. Siebel BPSS provide a standardized approach According to International Convergence of Capital Measurement and Capital Standards, known as Basel II, the standardized approach is a set of risk measurement techniques for banking institutions. The term may be used in the context of credit risk or operational risk. and common language for defining and mapping business processes -- that touch both Siebel and third-party applications -- leading to greater organizational alignment and agility. It further helps customers achieve higher ROI through reduced implementation and upgrade costs and increased user adoption and acceptance. About Siebel Global Services Siebel Global Services offers a wide range of services that support customers during the planning, implementation, and deployment phases of a Siebel project. Siebel Systems also maintains long-term strategic business alliances with leading consulting providers to complement Siebel Professional Services' capabilities to deliver comprehensive solutions and to meet the growing demand of enterprise customers. About Siebel Systems Siebel Systems, Inc. is a leading provider of eBusiness applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customers worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 28 countries. Except for the historical information contained herein, this press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators An individual or organization that builds systems from a variety of diverse components. With increasing complexity of technology, more customers want complete solutions to information problems, requiring hardware, software and networking expertise in a multivendor environment. , concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. , Quarterly Reports on Form 10-Q Form 10-Q See 10-Q. and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release. Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
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