Siebel CRM OnDemand Now Available in Europe; Siebel Systems and IBM Provide First and Only Hosted CRM Service that Delivers Stand-Alone and Prebuilt Hybrid Deployments.Business Editors/High-Tech Writers Siebel User Week 2004 CANNES, France--(BUSINESS WIRE)--April 21, 2004 Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc. (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ) and IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Corp. (NYSE NYSE See: New York Stock Exchange :IBM) today announced at Siebel User Week 2004, Cannes that Siebel CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. OnDemand is now available in Europe. Siebel CRM OnDemand is the on demand hosted customer relationship management (CRM) service developed, marketed, sold, and delivered by Siebel Systems and IBM. Siebel CRM OnDemand is the industry's first and only hosted CRM Service that delivers a stand-alone and prebuilt pre·built adj. Of, relating to, or constituting a structure or a portion of a structure that is constructed or assembled before being transported to its site of installation; prefabricated: a prebuilt home. hybrid deployment, providing customers with the unique option of integrating with Siebel Systems' market-leading on premise CRM applications software. With support for the UK English, French, Spanish, Italian, and German languages, European companies It may never be fully completed or, depending on its its nature, it may be that it can never be completed. However, new and revised entries in the list are always welcome. This is a list of companies from the countries in the European Union. can now leverage Siebel Systems' proven CRM capabilities in a hosted subscription-based service to sell, market, and serve customers in their native language. "With more than 2.36 million Siebel CRM users worldwide, 82 Siebel offices in 28 countries, and more than 1,100 customers, Siebel and IBM are uniquely positioned to meet the large and growing demand for integrated hosted CRM solutions worldwide," said Mike Betzer, Vice President and General Manager, OnDemand Products, Siebel Systems. "This announcement signals a critical milestone toward delivering 'CRM for Everyone' -- CRM for any size company, in any industry, anywhere and in any language, and for any deployment option -- hosted, on premise, or a hybrid combination of both." According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Gartner, Inc., there are more than 5 million small to midsize enterprises in Europe and the majority of those have yet to deploy a CRM solution.(1) Increasingly, sales and customer service professionals at these organizations, as well as those in divisions of larger companies or those with geographically distributed operations Distributed Operations (DO) is a new warfighting concept being adopted by the United States Marine Corps and is being developed by their Warfighting Laboratory as a response to the changing environment of the Global War on Terror. , must support global operations Global Operations is a first-person shooter computer game developed by Barking Dog Studios and published by both Crave Entertainment and Electronic Arts. It was released in March of 2002, following its public multiplayer beta version which contained only the Quebec map. or do business with customers in diverse local markets. As a result, it is necessary to provide integrated CRM support regardless of where or how they conduct business. "The expansion to include the European community European Community: see European Union. European Community (EC) Organization formed in 1967 with the merger of the European Economic Community, European Coal and Steel Community, and European Atomic Energy Community. underscores our commitment for delivering true on demand solutions for customers through our network of business partners," said Daniel Chaffraix, IBM General Manager, e-Business Hosting, EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. . "Siebel Systems' market leadership in CRM combined with IBM's experience in delivering business processes via the Internet makes for a powerful combination." Siebel Systems and IBM Raise the Bar for Hosted CRM With this latest release, Siebel CRM OnDemand offers customers worldwide advanced globalization globalization Process by which the experience of everyday life, marked by the diffusion of commodities and ideas, is becoming standardized around the world. Factors that have contributed to globalization include increasingly sophisticated communications and transportation , prebuilt integration to the Siebel on premise solution via a hosted integration server, and real-time analytics complete with a prebuilt data warehouse. In addition, Siebel CRM OnDemand is delivered to customers by IBM's e-business Hosting(TM) Services, which provides a reliable and security-enhanced hosting environment See hosted environment. that businesses have come to trust. The service incorporates IBM's industry-leading best practices, processes, and methodologies for hosting and managing Siebel applications, honed by more than 1,100 joint Siebel and IBM customer engagements. Key Siebel CRM OnDemand capabilities include: Globalization and European Language Support To address the needs of a global workforce, Siebel CRM OnDemand now supports UK English, German, Spanish, French, and Italian, allowing organizations to enter, process, and retrieve customer information in their native language. Siebel CRM OnDemand provides multilingual, multicurrency, and regional settings support, enabling organizations to deploy in multiple languages while maintaining a single unified repository of customer data. Multicurrency support allows users to transact, forecast, aggregate, and report in any currency. A Hosted CRM Industry First: Hosted Integration Server Defining the next generation of application integration capabilities, Siebel CRM OnDemand delivers the industry's first fully hosted enterprise application integration server. With prebuilt integrations to popular applications such as Siebel business applications installed on premise, this capability enables organizations to rapidly extend their existing Siebel CRM deployment to a hybrid model without having to resort to traditional time-consuming and expensive custom development efforts and without having to deploy sophisticated integration servers on their own premises. By delivering true real-time integration capabilities, Siebel CRM OnDemand's hosted integration server goes far beyond simple data sharing The ability to share the same data resource with multiple applications or users. It implies that the data are stored in one or more servers in the network and that there is some software locking mechanism that prevents the same set of data from being changed by two people at the same time. and uniquely enables companies to deploy end-to-end business processes across applications. In addition, Siebel CRM OnDemand also provides a comprehensive set of flexible Web Services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. APIs based on XML/SOAP standards to enable custom integrations between Siebel CRM OnDemand and other applications, further reducing the cost and complexity of custom integration. A Hosted CRM Industry First: Hosted Analytic Server Siebel CRM OnDemand also provides the industry's first hosted analytics server complete with a prebuilt data warehouse, delivering powerful analytic dashboards, prebuilt reports, and interactive analysis tools to every level of the organization. Unlike other hosted products that provide simple dashboards and reports that show only a snapshot in time, Siebel CRM OnDemand's prebuilt data warehouse provides organizations with powerful capabilities to evaluate current data in light of historical trends. For example, while simple reporting can only provide a list of current customers, Siebel CRM OnDemand can show how the demographics of a customer base have changed over time, identify trends in a customer's purchasing preferences, and show which customers are spending more this year versus last year. "The latest release of Siebel CRM OnDemand raises the bar for hosted CRM," said Sheryl Kingstone, CRM Analyst, Yankee Group (the Yankee Group, Boston, MA, www.yankeegroup.com) A major market research, analysis and consulting firm founded in 1970 by Howard Anderson. It provides general consulting and strategic planning in the computer and communications field. . "With these new capabilities, enterprises now have unprecedented opportunities to combine the lower costs and faster time-to-the-customer of hosted solutions with the strategic benefits of enterprise-wide CRM." Pricing and Availability A no-charge 30-day trial of Siebel CRM OnDemand is available in UK English, French, German, Italian, and Spanish. The service is priced at EUR EUR In currencies, this is the abbreviation for the Euro. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. 70 per user per month and will be generally available in the coming weeks. For more information, please visit www.crmondemand.com. About IBM IBM is the world's largest information technology (IT) company and provider of IT services. IBM and its partners provide their clients with a complete range of products in advanced information technology: from hardware and software through services and complex application solutions through to outsourcing projects and training facilities. Additional information can be found at www.ibm.com. About Siebel Systems Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries. Except for the historical information contained herein, this press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. , Quarterly Reports on Form 10-Q Form 10-Q See 10-Q. and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. (1) Market Analysis: CRM Software Applications Spending by SMBs on the Rise: T. Topolinski, W. Close, 15 January 2004. |
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