ShoreTel Aims to Streamline Quoting and Ordering With BigMachines' Lean Front-End(SM).CHICAGO & MUNICH, Germany -- The Fast-Growing Provider of Intelligent VoIP Systems Will Implement the LFE LFE Low Frequency Effects
LFE Lean Front End (software)
LFE Laminar Flow Element
LFE Learning From Experience
LFE Large Final Emitter (environment)
LFE Leicester, Forest, East to Simplify Configuration, Proposal and Quote Generation, and Automate Workflow Processes.
BigMachines, Inc., the leading provider of on-demand configurator and quoting software solutions, today announced that ShoreTel, Inc., a leading supplier of innovative VoIP telephone solutions, has selected BigMachines' Lean Front-End(SM) for its hosted configuration and guided selling Guided Selling is a concept that enhances the sales process of customer specific products and services. Guided Selling enables organizations in an automated fashion to analyze customer needs, determine the proper features, products and services and to translate the result into a solution.
Headquartered in Sunnyvale, California Sunnyvale ([sʌniveil]) is a city in Santa Clara County, California, United States. It is one of the major cities that make up the Silicon Valley. As of the 2000 census, the city population was 131,760. , ShoreTel designs unique distributed architecture VoIP (Voice Over Internet Protocol See Internet and TCP/IP.
(networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. ) telephone systems and equipment. The company's award-winning products provide simple, intelligent and affordable solutions that can be easily integrated into a global IP communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. infrastructure. Experiencing challenges due to rapid growth, ShoreTel sought a scalable front-end solution that would streamline pricing, system configuration, quoting and ordering processes and, at the same time, facilitate efficient collaboration via workflow and visibility across internal and external channels. In addition, the solution had to be capable of integrating with ShoreTel's existing IT infrastructure and applications, including its ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. systems.
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1. As stated or indicated by; on the authority of: according to historians.
2. In keeping with: according to instructions.
3. ShoreTel CIO CIO: see American Federation of Labor and Congress of Industrial Organizations.
(Chief Information Officer) The executive officer in charge of information processing in an organization. Rick Parkinson, "BigMachines' Lean Front-End is the perfect on-demand solution for our business model, with features and functionality that meet our needs better than other marketplace offerings. We expect it will not only give us better visibility and control of our business processes and transactions, but also drive productivity and increased revenue by allowing our sales reps and channel partners to easily self-service their configuration, quotation and proposal needs."
Godard Abel, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of BigMachines, comments: "Like many providers of high-tech products, ShoreTel discovered through our Breakthrough Opportunity Analysis (BOA boa (bō`ə), name for live-bearing constrictor snakes of the family Boidae, found mostly in the Americas. This family, which also comprises the egg-laying pythons of the Old World, includes the largest of all snakes, as well as many smaller ) that their front-end opportunity-to-quote-to-order processes presented the biggest challenges to accurate and efficient selling, as well as forecasting. Our web-based Lean Front-End solution will resolve these issues by fully leveraging the capabilities of their existing enterprise infrastructure through web service integration to Shore-Tel's CRM and ERP systems and by making it easier for business partners to service customers promptly. We are excited to be working with ShoreTel to deliver this kind of value to their business."
About ShoreTel, Inc.
ShoreTel is the fastest growing IP PBX company in the United States and the leader in customer satisfaction. The company has shipped its groundbreaking solutions since 1998 and continues to outpace the rapidly expanding VoIP market with technological advances and sales that are doubling year over year. ShoreTel voice systems are designed to make businesses smarter, setting new standards for usability and manageability while reducing telecommunications costs. A uniquely distributed architecture extends enterprise-class voice service to every office and outpost, keeping employees fully connected wherever they go. A select group of channel partners provide top-notch service and support. For more information, visit www.shoretel.com or call 1-877-80SHORE.
About BigMachines, Inc. and BigMachines AG
Founded in 1999, BigMachines, Inc. provides on-demand configurator and quoting solutions to leading high-tech, industrial, and medical companies to streamline their selling processes from customer inquiry-to-order. BigMachines Lean Front-End(SM)(LFE) solution digitizes selling processes and captures an organization's tribal knowledge to provide online product selection, configuration, quoting, and ordering capabilities for new products and aftermarket parts. BigMachines LFE provides in-depth sales reporting capabilities and easily integrates to existing ERP, CAD, and CRM systems. For customers using Salesforce.com, BigMachines offers the LFE for Salesforce.com which enables users to streamline their entire quote-to-order process, all within the familiar Salesforce.com CRM interface. For more information and a flash demonstration, visit www.bigmachines.com.