Shop'n Chek Pulls the Trigger on Automated Training Program.Leading Mystery Shopping Mystery shopping is a tool used by market research companies to measure quality of retail service. These companies send mystery shoppers to 'act' as shoppers in return for some combination of cash, store credit, purchase discounts, or reimbursement for the goods or services Company Rolls out New Solution to Improve Operations with Frontline front·line also front line n. 1. A front or boundary, especially one between military, political, or ideological positions. 2. Basketball See frontcourt. 3. Football The linemen of a team. Training NORCROSS, Ga. -- Shop'n Chek, Inc., a recognized leader in the Mystery Shopping industry, announced today the launch of Triggered Training([TM]), a new frontline training and learning solution designed to quickly and efficiently improve operational performance at the store level. Through Triggered Training's real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. , immediate delivery of training content and feedback loops, Shop'n Chek clients can dramatically reduce or eliminate the time gap between the measurement of operational performance and resulting customer service improvements. The innovative software product empowers clients to automatically deliver focused, web-based training to all store locations where customer service deficiencies are detected - enabling efficient, measurable improvements to the customer experience in a fraction of the time required by other solutions. Simply put, the system works by "triggering" immediate action at the store level based upon the results of a client's customer experience measurement programs. For example: * A client's mystery shopping, audit or customer feedback survey program information serves as the input for the Triggered Training process. * Client-defined thresholds for acceptable performance are automatically monitored to detect any deviance Conspicuous dissimilarity with, or variation from, customarily acceptable behavior. Deviance implies a lack of compliance to societal norms, such as by engaging in activities that are frowned upon by society and frequently have legal sanctions as well, for example, the from accepted standards. * The appropriate online, targeted training program or programs are instantly delivered to the manager of any under-performing location via automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. email notifications. "Triggered Training takes the value of operational studies to a new industry level," explains Shop'n Chek president Laura Livers. "Designed to be fast and flexible, this new solution leverages the results of our existing customer experience measurement programs and transforms them into immediate action at the store level. The combination translates directly into store-level, operational improvements and higher overall customer satisfaction." To further ensure that frontline associates and managers understand the training material, clients can elect for tests to be administered in conjunction with the training. Automated scoring and status reporting provide ongoing verification and management follow-up. The result is an extensible and instantaneous in·stan·ta·ne·ous adj. 1. Occurring or completed without perceptible delay: Relief was instantaneous. 2. means to improve the customer experience in crucial areas of every store. Shop'n Chek's Triggered Training solution incorporates customized performance standards into real-time training at all brand locations. About Shop'n Chek A 35-year leader in the mystery shopping industry, Shop'n Chek is a full-service customer experience measurement company delivering critical in-store information for restaurants, major retailers, wireless providers, convenience stores The following is a list of convenience stores organized by geographical location. Stores are grouped by the lowest heading that contains all locales in which the brands have significant presence. and drug and grocery stores. A wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Market Force Information, Shop'n Chek provides actionable Giving sufficient legal grounds for a lawsuit; giving rise to a Cause of Action. An act, event, or occurrence is said to be actionable when there are legal grounds for basing a lawsuit on it. analysis of store-level compliance with brand and operational standards that directly impact customer satisfaction, loyalty and shareholder value. Atlanta-based Shop'n Chek offers a variety of solutions including custom mystery shopping, in-store audits, customer feedback surveys, competitive benchmarking and Triggered Training[TM]. For more information, please visit www.shopnchek.com. |
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