Servigistics announces Workforce Management solution.Servigistics, a service parts management and pricing solution provider, has announced the availability of the Servigistics Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. solution. Developed to forecast, plan and monitor field service technicians, the solution works in concert with the company's service parts planning and pricing solutions to provide a strategic service management solution that manages service technicians, service parts and service part prices together to reduce costs and improve service levels. Specifically designed to provide a commitment-centric, closed-loop strategic service management solution across technicians and service parts, Servigistics Workforce Management combines service planning methodologies, configurable metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. and alerting business logic, and a flexible, scaleable and open architecture on a single data model to offer a compelling solution for today's complex service operations. Servigistics Workforce Management clients typically recognize improvements in first-pass fix rates as well as improved planning, visibility and service level agreement (SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. ) compliance. www.servigistics.com |
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