ServiceWare.com Customer Yamaha Corporation of America Wins Coveted Webstar Service Award.Business Editors/High Tech Writers OAKMONT, Pa.--(BUSINESS WIRE)--April 11, 2000 Yamaha Wins Software Support Professional Association's Customer Service Award For Superior Online Service ServiceWare.com, Inc., a fast growing provider of eService solutions, announced today that the Software Support Professional Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ) has selected ServiceWare.com's customer, Yamaha Corporation “Yamaha” redirects here. For other uses, see Yamaha (disambiguation). The Yamaha Corporation (ヤマハ株式会社 of America, as the winner of the first SSPA Webstar Service Award. The SSPA, a member of Supportgate.com's web portal See portal. of Internet service communities, honors companies for outstanding online customer service and support. Yamaha uses ServiceWare.com's eService Suite for service and support across more than 350 Yamaha products A list of products by Yamaha Corporation. Musical instruments Acoustic musical instruments Upright pianos
Yamaha's Web site includes a vast inventory of musical instruments and music-making devices ranging from pianos to synthesizers, sound recording and reproduction “Audio” redirects here. For other uses, see Audio (disambiguation). “Sound recorder” redirects here. For the audio recording program that is included with the Microsoft Windows computer software, see Sound Recorder (Windows). equipment for concerts, studio and commercial installation products, and CD recording devices. Based on eService solutions from ServiceWare.com, The Yamaha Solutions Network(tm), located on the service and support portion of the Web site, features a constantly evolving knowledge base of proven answers and allows customers to interactively find solutions to their questions, and will soon include a complete interactive glossary. ServiceWare.com's technology allows the Yamaha support site to precisely categorize cat·e·go·rize tr.v. cat·e·go·rized, cat·e·go·riz·ing, cat·e·go·riz·es To put into a category or categories; classify. cat and manage all product information. Yamaha places emphasis on current and legacy products and many of Yamaha's supported products have viewable and downloadable owner's manuals that are available in a PDF (Portable Document Format) The de facto standard for document publishing from Adobe. On the Web, there are countless brochures, data sheets, white papers and technical manuals in the PDF format. format. Every supported product includes a direct link to specific information in the Yamaha Solutions Network. If the customer is not able to locate the information, Yamaha offers live product experts in order to provide the customer with the correct information and answers. "We are elated that Yamaha has been recognized for this respected award," said Peggy Biddison, Vice President of Marketing at ServiceWare.com. "Yamaha has clearly differentiated itself as a leader in customer service, and ServiceWare.com is proud to play a crucial role in their success." "At Yamaha, we strive to provide the best customer support in the markets we serve, while managing the ever-increasing cost of support," said Don Morris, Product Information Department Manager, Customer Support Division. "With the help of ServiceWare.com, the Yamaha Service and Support Web Site has gone a long way to meeting these disparate goals. Our challenge is to provide top-notch support for over 1,700 products ranging from grand pianos to compact disk recorders. ServiceWare.com has allowed us to 'off-load' the support burden of many of our 'hot products'. This frees our support staff to author fresh content, while providing that 'special attention' to customers when needed." "Yamaha Corporation of America has the daunting daunt tr.v. daunt·ed, daunt·ing, daunts To abate the courage of; discourage. See Synonyms at dismay. [Middle English daunten, from Old French danter, from Latin task of providing service to virtually every kind of music making device imaginable. The Yamaha Solutions Network provides answers that customers need with an extensive array of web-based deliverables. Yamaha Corporation is truly a Web STAR," says Bill Rose, SSPA Executive Director. About Supportgate.com Supportgate.com builds Internet service communities. Through these `gates' you will find the individual organizations of Service Vendors Alliance, (SVA SVA School of Visual Arts SVA Severe (Thunderstorm) Advisory SVA Statens Veterinärmedicinska Anstalt (National Veterinary Institute, Sweden) SVA Shareholder Value Added ), Support Center Practices (SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. ) certification, Technical Support Professionals Society (TSPS(sm)), Software Support Professionals Association (SSPA), and SSPA Europe. The Supportgate.com web portal site is `home' for service professionals and executives and features many opportunities such as Peer2Peer Connection Rooms; Member Showcases; Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate.com is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For recent news releases and other information, see our Internet home page at www.supportgate.com. About Yamaha Yamaha Corporation of America manufactures a complete line of musical instruments, professional audio products, customer-driven support products and computer-based products targeted to both the amateur and professional markets. For more information on the Yamaha Corporation of America visit www.yamaha.com, or email info@yamaha.com. About ServiceWare.com ServiceWare.com is a fast-growing provider of eService solutions, which enable organizations to win on service in the incredibly competitive world of eBusiness. ServiceWare.com delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points - Web, phone, fax or in-person. Based on ServiceWare.com's robust knowledge base, ServiceWare.com's eService Suite enables customers to build the best service destinations for eBusiness. ServiceWare.com customers represent a cross-section of industry leaders in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , technology, manufacturing, healthcare, entertainment, education and government sectors. More than 4000 organizations have implemented ServiceWare.com's software solutions including Pfizer, Lucent Technologies, Marriott International Marriott International, Inc. (NYSE: MAR) is a worldwide operator and franchisor of a range of value and luxury hotels and related lodging facilities. Marriott currently has 2,300 accommodation properties in North America alone. , Fleet Services Fleet is a motorway service station on the M3 near Basingstoke. It is owned by Welcome Break. It was originally built in a Scandinavian style and in 1992 won "Loo of the Year". , Stream International, Texas Instruments See TI. (company) Texas Instruments - (TI) A US electronics company. A TI engineer, Jack Kilby invented the integrated circuit in 1958. Three TI employees left the company in 1982 to start Compaq. , Ingram-Micro, John Deere, and Bear Stearns The Bear Stearns Companies, Inc. (NYSE: BSC) is the parent company of Bear, Stearns & Co. Inc., one of the largest global investment banks and securities trading and brokerage firms in the world. . Learn more today by visiting ServiceWare.com's Website at www.serviceware.com. or call 800-572-5748. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion