ServiceWare releases eService Suite 4.5. (New Products).ServiceWare Technologies, Inc., a provider of Web-based knowledge management solutions for customer service and support, has announced version 4.5 of its core offering, eService Suite. ServiceWare's Web-based eService Suite software, powered by MindSync, a self-learning, self-organizing search technology, aims to help empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems organizations to capture intellectual capital, develop and manage a repository of knowledge and effectively answer inquiries over the Web and in the contact center. Version 4.5 provides integrated support for multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple contact centers, including robust e-mail, chat and case management capabilities. New product features include: e-mail response management system See e-mail response management. , chat management system, skills-based routing, enhanced analytic an·a·lyt·ic or an·a·lyt·i·cal adj. 1. Of or relating to analysis or analytics. 2. Expert in or using analysis, especially one who thinks in a logical manner. 3. Psychoanalytic. reporting, and 20 new pre-packaged reports, including contact center operations reports, case management reports and knowledge management reports. www.serviceware.com |
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