ServiceWare Technologies Inc. Wins WebStar Service Award.Business Editors & High-Tech Writers SAN DIEGO--(BUSINESS WIRE)--Feb. 16, 2001 Supportgate.com announced today that ServiceWare Technologies Inc. (Nasdaq:SVCW), a leading provider of enterprise solutions for service and support, was awarded the prestigious WebStar Service Award at the annual Software Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ) San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. Summit, where professionals and industry experts of the Information Technology (IT) world met to discuss support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services operational issues. The annual WebStar Service Awards are presented to recognize SSPA Member Support Centers that excel and ultimately provide superior customer service to their online customers. The SSPA Advisory Board reviews, judges and selects the winners for the WebStar Awards. "ServiceWare knows a lot about delivering world class service; they built their entire business by providing accurate answers to difficult questions," said Bill Rose, SSPA founder/executive director. "Their Web-based tools and services are among the best in our business." ServiceWare delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points -- Web, e-mail, phone, fax or in-person. Their customers represent a cross-section of industry leaders in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , technology, manufacturing, healthcare, entertainment, education and government sectors. "ServiceWare prides itself on facilitating the ultimate service experience for customers," said Rick Joslin, vice president of customer care. "We are honored hon·or n. 1. High respect, as that shown for special merit; esteem: the honor shown to a Nobel laureate. 2. a. Good name; reputation. b. that the SSPA community has recognized our commitment to delivering quality eService solutions to our clients with this prestigious award." The WebStar Service Awards are one of the vehicles that companies can use to promote themselves. By prominently displaying the WebStar logo on corporate Web sites, customers can quickly identify which companies have met the criteria needed to be WebStar Service Award Winner. As a result, online consumers should get a high level of assurance as to the level of customer service they will receive if they choose to use customer support on that particular site. About ServiceWare ServiceWare is a leading provider of enterprise solutions for service and support, which enable organizations to win on service in the incredibly competitive world of eBusiness. ServiceWare delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points -- Web, email, phone, fax or in-person. Based on ServiceWare's robust knowledge base and patented Cognitive Processor(TM), ServiceWare's eService Suite(TM) enables customers to build service destinations for eBusiness. RightAnswers.com, a Web-based knowledge portal and component of eService Suite, gives the end user direct access to ServiceWare's Knowledge Channels, which provide technical support knowledge from leading technology companies including Microsoft, Novell and 3Com, and serves as a leading single source for fast, accurate IT solutions. ServiceWare customers represent a cross-section of industry leaders in the financial services, technology, manufacturing, healthcare, entertainment, education and government sectors. More than 4,000 organizations have implemented ServiceWare eService solutions including Pfizer, Marriott International Marriott International, Inc. (NYSE: MAR) is a worldwide operator and franchisor of a range of value and luxury hotels and related lodging facilities. Marriott currently has 2,300 accommodation properties in North America alone. , Fleet Services Fleet is a motorway service station on the M3 near Basingstoke. It is owned by Welcome Break. It was originally built in a Scandinavian style and in 1992 won "Loo of the Year". , Stream International, Texas Instruments See TI. (company) Texas Instruments - (TI) A US electronics company. A TI engineer, Jack Kilby invented the integrated circuit in 1958. Three TI employees left the company in 1982 to start Compaq. , Ingram-Micro, John Deere, H&R Block, Marconi and Sage Software. ServiceWare is the recipient of the prestigious CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence Award 2000, and was also named one of the "Top 100 Companies to Watch" by KM Magazine. Learn more today by visiting ServiceWare's Web site at www.serviceware.com or call 800/572-5748. About Supportgate.com Supportgate.com builds Internet service communities. Through these "gates" you will find the individual organizations of Service Vendors Alliance, (SVA SVA School of Visual Arts SVA Severe (Thunderstorm) Advisory SVA Statens Veterinärmedicinska Anstalt (National Veterinary Institute, Sweden) SVA Shareholder Value Added ), Support Center Practices (SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. ) certification, Technical Support Professionals Society (TSPS TSPS Traffic Service Position System TSPS Targeting Set Power Supply (LANTIRN) TSPS Total Solution Prototype Service (EFTC) (SM)), Software Support Professionals Association (SSPA), and SSPA Europe. The Supportgate.com Web portal See portal. site is "home" for service professionals and executives and features many opportunities such as Peer2Peer Connection Rooms; Member Showcases; Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate.com is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Awards; Support SuperStars This article is about the televised sports competition. For other uses, see Superstar. Superstars is an all-around sports competition that pits elite athletes from different sports against one another in a series of athletic challenges resembling a decathlon. Awards; SCP Site Certification and SSPA Individual Certification. For recent news releases and other information, see our Internet home page at www.supportgate.com. eService Suite, Cognitive Processor and RightAnswers.com are trademarks of ServiceWare Technologies Inc. All other trademarks are properties of their respective owners. Statements in this press release that are not historical facts, including those statements that refer to ServiceWare's plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. . These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances CIRCUMSTANCES, evidence. The particulars which accompany a fact. 2. The facts proved are either possible or impossible, ordinary and probable, or extraordinary and improbable, recent or ancient; they may have happened near us, or afar off; they are public or change. There are risks and uncertainties that could cause actual results to differ materially from the forward-looking statements, including, without limitation, failure in customers' widespread adoption and use of the ServiceWare products, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare's ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare's ability to attract and retain qualified personnel. Risk factors are described in more detail in ServiceWare's filings with the Securities and Exchange Commission. |
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