ServiceWare Strengthens RightAnswers.com with Support Content from Ten New Software Titles.Business Editors/High-Tech Writers OAKMONT, Pa.--(BUSINESS WIRE)--Dec. 19, 2000 RightAnswers.com Offers Industry's Best Source of Answers for Questions on Anti-Virus, Linux and Oracle Applications ServiceWare Technologies, Inc. (Nasdaq:SVCW), a leading provider of Web-based solutions for enterprise service and support, today announced it has expanded the Foundation Package of its leading IT knowledge portal, RightAnswers.com, with content from ten new software titles from Caldera caldera: see crater. caldera Large, bowl-shaped volcanic depression that forms when the top of a volcanic cone collapses into the space left after magma is ejected during a violent volcanic eruption. The term is Spanish for “caldron. , Corel, GNOME gnome (nōm), in folklore, tiny subterranean creature associated with mines and quarries. Usually represented as misshapen, frequently as hunchbacked, gnomes are said to be guardians of hidden treasures. , McAfee, Norton, Oracle and Sun. These additions build on ServiceWare's offering of trusted, comprehensive answers to technology-related questions, and meet users' growing need for information on anti-virus, Linux and Oracle applications. ServiceWare continues to take advantage of the large opportunity for third-party support portals like RightAnswers.com, a market that research firm IDC forecasts will see $4.1 billion in 2004. "ServiceWare continually con·tin·u·al adj. 1. Recurring regularly or frequently: the continual need to pay the mortgage. 2. evaluates the market to determine which solutions will be most helpful to our users, and saw a tremendous need for timely support information on leading anti-virus applications like McAffee and Norton. Similarly, the Linux platform and Oracle8 database are quickly becoming the standard for many companies," said Rick Joslin, vice president of RightAnswers.com. "While the market for these applications is growing rapidly, most of the support content available today is difficult to understand for beginning and intermediate users. RightAnswers.com is easy to use and cost-effective cost-effective, n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate. , providing step-by-step instructions with graphics tailored for all levels of computer fluency See computer literacy. ." RightAnswers.com -- The Leading Edge of eService Content RightAnswers.com enables users from organizations of any size to access a continuously updated database of hundreds of thousands of trusted problem-solution pairs in a cost effective and timely manner. Available as the subscription component of ServiceWare's eService Suite(TM), or purchased as a standalone stand·a·lone adj. Self-contained and usually independently operating: a standalone computer terminal. subscription service at www.rightanswers.com, customers type a natural language query A query expressed by typing English, French or any other spoken language in a normal manner. For example, "how many sales reps sold more than a million dollars in any eastern state in January?" In order to allow for spoken queries, both a voice recognition system and natural language and receive a unified list of probable answers. ServiceWare's knowledge engineers update the service continuously, providing users with immediate access to the latest problem fixes, bug reports, and other critical data. 10 New Software Titles The additions to RightAnswers.com include comprehensive how-to, problem and error message solutions for the following software titles: Linux -- Caldera OpenLinux 2.x -- Corel Presentations 9.0 -- Corel WordPerfect 8.0 -- GNOME 1.x -- StarOffice 5.1 -- including StarCalc (spreadsheets), StarDraw (imaging), StarImpress (presentations), StarMail (e-mail), StarSchedule (calendar and tasks), and StarWriter (word processing) Anti-Virus -- McAfee Anti-Virus Utilities -- Norton Anti-Virus Utilities 7.1 Oracle -- Oracle8 Schema Manager -- Oracle8 Security Manager -- Oracle8 -- including Oracle Enterprise Manager, Oracle SQL SQL in full Structured Query Language. Computer programming language used for retrieving records or parts of records in databases and performing various calculations before displaying the results. *Plus 8.0 and Oracle Developer 6.0 Pricing and Availability The upgrades to RightAnswers.com's Foundation Package will be generally available to users by January 1, 2001 at no additional charge to their current subscription. About ServiceWare ServiceWare is a leading provider of Web-based solutions for enterprise service and support, which enable organizations to win on service in the incredibly competitive world of eBusiness. ServiceWare delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points -- Web, email, phone, fax or in-person. Based on ServiceWare's robust knowledge base and patented Cognitive Processor(TM), ServiceWare's eService Suite(TM) enables customers to build service destinations for eBusiness. RightAnswers.com, a Web-based knowledge portal and component of eService Suite, gives the end user direct access to ServiceWare's Knowledge Channels(TM), which provide technical support knowledge from leading technology companies including Microsoft, Novell and 3Com, and serves as a leading single source for fast, accurate IT solutions. ServiceWare customers represent a cross-section of industry leaders in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , technology, manufacturing, healthcare, entertainment, education and government sectors. More than 4000 organizations have implemented ServiceWare eService solutions including Pfizer, Lucent Technologies, Marriott International Marriott International, Inc. (NYSE: MAR) is a worldwide operator and franchisor of a range of value and luxury hotels and related lodging facilities. Marriott currently has 2,300 accommodation properties in North America alone. , Fleet Services Fleet is a motorway service station on the M3 near Basingstoke. It is owned by Welcome Break. It was originally built in a Scandinavian style and in 1992 won "Loo of the Year". , Stream International, Texas Instruments See TI. (company) Texas Instruments - (TI) A US electronics company. A TI engineer, Jack Kilby invented the integrated circuit in 1958. Three TI employees left the company in 1982 to start Compaq. , Ingram-Micro, John Deere and Bear Stearns The Bear Stearns Companies, Inc. (NYSE: BSC) is the parent company of Bear, Stearns & Co. Inc., one of the largest global investment banks and securities trading and brokerage firms in the world. . ServiceWare is the recipient of the prestigious CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence Award 2000, and was also named one of the "Top 100 Companies to Watch" by KM Magazine. Learn more today by visiting ServiceWare's Web site at www.serviceware.com or call 800/572-5748. Statements in this press release that are not historical facts, including those statements that refer to ServiceWare's plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. . These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances CIRCUMSTANCES, evidence. The particulars which accompany a fact. 2. The facts proved are either possible or impossible, ordinary and probable, or extraordinary and improbable, recent or ancient; they may have happened near us, or afar off; they are public or change. There are risks and uncertainties that could cause actual results to differ materially from the forward-looking statements, including, without limitation, failure in customers' widespread adoption and use of the ServiceWare products, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare's ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare's ability to attract and retain qualified personnel. Risk factors are described in more detail in ServiceWare's filings with the Securities and Exchange Commission. Note to Editors: eService Suite, Cognitive Processor and RightAnswers.com are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners. |
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