ServiceWare Introduces eService Accelerator Packages. (New Products).

ServiceWare Technologies, Inc., a provider of intelligent service applications, has announced eService Accelerator Packages that are designed to meet customers' needs for an aggressively priced, low-risk entry point for customer self-service and call center productivity. Based on its eService Suite product line and complemented by its professional services teams, ServiceWare's Accelerator Packages can help organizations address current market needs by achieving rapid success while minimizing costs. Based on ServiceWare's flagship eService Suite product line, which enables businesses to develop and manage a repository of knowledge to more effectively answer customer inquiries, the eService Accelerator Packages offer the strength of ServiceWare's MindSync search technology while using a reusable, templated services model, offering reductions in time and costs. AnswerSite is a self-service solution that can quickly and inexpensively provide customers and employees with access to knowledge-based service and suppo rt FAQs over the Web. AnswerCenter can help turn a company's call center into a knowledge-enabled contact center while leveraging existing investments and establishing a platform for growth across the enterprise. Answer360 provides a suite of self-service and call center interaction tools which were designed to help companies see measurable results immediately.

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