ServiceWare Appoints Roberto Aguas to Vice President of Product Management and Strategy; EAI Veteran to Lead Product and Strategy Team.Business Editors/High-Tech WritersOAKMONT, Pa.--(BUSINESS WIRE)--Aug. 15, 2000 ServiceWare, a leading provider of Web-based solutions for enterprise service and support, today announced the appointment of Roberto Aguas to vice president of product management and strategy. In this new role, Aguas will be responsible for the product delivery and strategy efforts of ServiceWare's eService Suite, as well as the strategy and planning of future products. Aguas brings to the position more than 12 years experience in enterprise applications, product research and management, as well as consulting. Aguas' strength in building high-performance teams aimed at excellence in product quality, customer satisfaction, and time to market are critical to ServiceWare's growth. Aguas' primary goal will be to deliver industry leading eService solutions through a customer-focused product delivery team. "Continual innovation of our product line to meet customer requirements is critical to our success in the eService market, and Roberto's outstanding track-record of exceeding product quality standards and focusing on time to market requirements will propel us forward," said Mark Tapling, ServiceWare CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "Customers are demanding to be put in the driver's seat driv·er's seat n. A position of control or authority. , and Roberto's product management experience will help ServiceWare enhance their Web-based solutions that empower our customers to heighten their service levels by being confident and self-sufficient." Aguas joined ServiceWare as director of products and strategy in March 2000, and quickly demonstrated measurable improvements to ServiceWare's product management approach, while earning the respect of the development, marketing and sales teams. Prior to ServiceWare, Aguas was vice president of product management at SuperNova, Inc., a leading EAI (Enterprise Application Integration) Refers to various techniques used to share data and business processes in large enterprises. When companies acquire another organization, disparate information systems have to be made to work together. vendor that was acquired by WRQ (WRQ, Inc., Seattle, WA, www.wrq.com) A software company that specialized in terminal emulation and NT-Unix integration products. Founded in 1981 as Walker Richer and Quinn, Inc., a consulting firm in minicomputer and mainframe applications, it introduced an HP terminal emulator for the in February 2000. Aguas also served as director of the Componentware Business Unit at Seer Technologies, a provider of enterprise application development, deployment technology and consulting services that merged with Level 8 in 1998. Aguas holds a bachelor's degree in Electrical Engineering electrical engineering: see engineering. electrical engineering Branch of engineering concerned with the practical applications of electricity in all its forms, including those of electronics. from Rutgers University Rutgers University, main campus at New Brunswick, N.J.; land-grant and state supported; coeducational except for Douglass College; chartered 1766 as Queen's College, opened 1771. Campuses and Facilities Rutgers maintains three campuses. . "This is an exciting time for ServiceWare, especially with eService Suite 3.0 becoming available soon. This upgrade offers customers new enhancements to continually improve their customer service solution and relationships," said Aguas. "My background and skills will prove extremely helpful in this new position, and I am enthusiastic about working more closely with the executive team to drive the strategic direction of ServiceWare's industry-leading eService solutions and bringing new products to market." About ServiceWare ServiceWare is a leading provider of Web-based solutions for enterprise service and support, which enable organizations to win on service in the incredibly competitive world of eBusiness. ServiceWare delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points -- Web, email, phone, fax or in-person. Based on ServiceWare's robust knowledge base and patented Cognitive Processor(TM), ServiceWare's eService Suite(TM) enables customers to build the best service destinations for eBusiness. ServiceWare customers represent a cross-section of industry leaders in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , technology, manufacturing, healthcare, entertainment, education and government sectors. More than 4000 organizations have implemented ServiceWare's eService solutions including Pfizer, Lucent Technologies, Marriott International Marriott International, Inc. (NYSE: MAR) is a worldwide operator and franchisor of a range of value and luxury hotels and related lodging facilities. Marriott currently has 2,300 accommodation properties in North America alone. , Fleet Services Fleet is a motorway service station on the M3 near Basingstoke. It is owned by Welcome Break. It was originally built in a Scandinavian style and in 1992 won "Loo of the Year". , Stream International, Texas Instruments See TI. (company) Texas Instruments - (TI) A US electronics company. A TI engineer, Jack Kilby invented the integrated circuit in 1958. Three TI employees left the company in 1982 to start Compaq. , Ingram-Micro, John Deere, and Bear Stearns. ServiceWare is the recipient of the prestigious CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence Award 2000, and was also named one of the "Top 100 Companies to Watch" by KM Magazine. Learn more today by visiting ServiceWare's Web site at www.serviceware.com or call 800/572-5748. |
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