Service winners go the extra mile.A number of companies that go the extra mile were honored at CIRCUITS ASSEMBLY'S Service Excellence Awards ceremony during Apex. In the EMS category, the overall winners were Elcoteq (for companies with revenues over $500 million); Reptron Manufacturing Services (revenues between $100 and $500 million); and Key Electronics (revenues less than $100 million).
Also receiving awards were EMS companies with the highest scores in each of five individual service categories. (The overall winners were excluded from winning individual categories.) In the small-company category, ACC See adaptive cruise control. Electronix tied in the dependability/timely delivery category with APSCO APSCO Asia Pacific Space Cooperation Organization Inc. APSCO also won the technology award. Masstech EMS won for manufacturing quality, and Electronic Systems Inc. received awards for responsiveness and value. In the medium-company category, EPIC Technologies, Integrated Microelectronics Inc. (IMI IMI International Masonry Institute (Washington, DC)
IMI Israel Military Industries
IMI Institute of the Motor Industry
IMI International Market Insight
IMI Imposto Municipal Sobre Imóveis (Portugal) ) and MACK Technologies Mack Technologies is a wholly owned subsidiary of Mack Group, a privately held corporation dedicated to providing full-service contract manufacturing with specialties in plastics design, prototyping, molding, sheet metal fabrication and full product assembly. tied in the dependability category, with IMI also winning for manufacturing quality. EPIC and MACK also tied for the responsiveness award. MACK won in the value category, with EPIC taking home the award for technology.
Electronics assembly equipment award winners were Asymtek for dispensing dispensing
provision of drugs or medicines as set out properly on a lawful prescription. A prescription can only be filled, the drugs supplied, by a registered pharmacist, veterinarian, dentist or member of the medical profession. ; Assembleon for pick--and-place (with a perfect 5.0 score); DEK DEK - Data Encryption Key for screen printing; VJ Electronix for rework/repair; KIC KIC Kuwait Investment Company
KIC Keep in Contact (alumni programme of Deutsche Post World Net)
KIC Ketchikan Indian Community (Ketchikan, Alaska)
KIC Keep It Coming for soldering soldering
Process that uses metal alloys with low melting points to join metallic surfaces without melting them. Tin-lead solders, once widely used in the electrical and plumbing industries, are now replaced by lead-free alloys. ; and YESTech for test and inspection.
EFD EFD Event Forwarding Discriminator (TMN)
EFD Enterprise Flash Drive
EFD Education for Democracy (AEGEE)
EFD Engineering Field Division
EFD Engineering Field Division (NAVFAC) Inc. won the electronics assembly materials suppliers award in the solder paste Solder paste (or solder cream) is a mix of small solder particles and flux. It is used extensively in the automated soldering processes wave soldering and reflow soldering. category. Aegis Industrial Software Corp. received top honors in the manufacturing/supply chain management software category.
Customers of the SEA participants rated each company on a scale of 1 (poor) to 5 (superior) in five service categories.
In presenting the awards, editor in chief Mike Buetow issued a challenge to companies that claim great customer service but avoid participating in the SEAs to put their reputations on the line in the 2007 program. "Many companies claim great service," he said. "These are the ones who put their reputations on the line."
A donation of $5,000 was made on the participants' behalf to the Surface Mount Technology Association's Charles Hutchins Educational Grant. Part of each participant's entry fee was included in the donation.
This is the 14th year CIRCUITS ASSEMBLY has sponsored the awards program.
Robin Norvell is associate editor of CIRCUITS ASSEMBLY; email@example.com.
2006 SEA EMS Provider Winners Company Large Medium Small Over $500 $100 million to Less than $100 Category million $500 million million EMS: Overall Elcoteq Reptron Mfg. Services Key Electronics Dependability/timely Epic Technologies ACC Electronix delivery Integrated APSCO Inc. Microelectronics Inc. Mack Technologies Manufacturing quality Integrated MassTech EMS Microelectronics Inc. Responsiveness Mack Technologies Electronic Epic Technologies Systems Technology Epic Technologies APSCO Inc. Value Mack Technologies Electronic Systems Each company was rated using the following scale: 5 (excellent), 4 (good), 3 (average), 2 (fair), 1 (poor).