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Service is at the Center of BellSouth's Commitment to Competition; Service Experts Testify in Day 2 of Long Distance Hearing.

Business Editors/High-Tech Writers


BellSouth's commitment to provide competitive local carriers a high level of service and non-discriminatory access to its network were the primary focus at the second day of Florida Public Service Commission Florida Public Service Commission (FPSC) is an independent regulatory agency serving the public of Florida by managing its public utilities such as telecommunications, electricity, natural gas, water, and wastewater.  (FPSC FPSC Florida Public Service Commission
FPSC Financial Planners Standards Council (Canada)
FPSC Field Programmable System Chip (Lucent Technologies)
FPSC FundaciĆ³n PromociĆ³n Social de la Cultura
) hearings into allowing the company into long distance.

"Our corporation provides a high level of service to all competitive carriers who use our network to deliver services to their end user customers," said Lacher. "Everything we do in dealing with our wholesale customers is performed with quality in mind. Any problems that occur are certainly the exception and not the rule."

Earlier this year BellSouth opened the Local Carrier Service Center (LCSC LCSC Lewis-Clark State College
LCSC Logansport Community School Corporation
LCSC Local Carrier Service Center
LCSC Life-Cycle Support Cost
), a 360-person facility, near Jacksonville, devoted to offering competitive carriers the best service the company can offer. The service representatives at the LCSC are committed to giving excellent service to telecommunications companies who use the BellSouth network to deliver service to their customers.

BellSouth also described a process that provides competitive carriers with access to information that supports their ability to deploy and market broadband service See broadband and broadband service provider.  in Florida.

To address service issues, the PSC (Public Service Commission) Same as PUC.  has set up third party testing that consists of measuring more than 1800 different indices. Both PSC Commissioners and industry experts have called the current third party testing in Florida the most detailed in the country.

"I believe our compliance in participating in the most scrutinized third party testing proceedings in the country says volumes to our commitment in providing a high level of service to all our wholesale customers. BellSouth has built a solid reputation for providing quality service to our residential and business customers. That philosophy in our corporate culture isn't selective. It has definitely carried over to local competitive companies that employ us," said Lacher.

About BellSouth Corporation

BellSouth Corporation is a Fortune 100 communications services company headquartered in Atlanta, GA, serving more than 45 million customers in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area.  and 16 other countries.

Consistently recognized for customer satisfaction, BellSouth provides a full array of broadband data and e-commerce solutions to business customers, including Web hosting Making a Web site available on the Internet. Many ISPs host a few personal Web pages for an individual at no additional cost above the monthly service fee, but the address is subordinate to the ISP; for example,  and other Internet services. In the residential market, BellSouth offers DSL DSL
 in full Digital Subscriber Line

Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary
 high-speed Internet access, advanced voice features and other services. BellSouth also provides online and directory advertising services, including BellSouth(R) RealPages(SM).com.

BellSouth owns 40 percent of Cingular Wireless, the nation's second largest wireless company, which provides innovative wireless data and voice services.
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Publication:Business Wire
Date:Oct 12, 2001
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