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Service Level Agreement Management Application - SAMAN Version2.

MIDDLESEX, United Kingdom--(BUSINESS WIRE)--April 13, 1998-- Gecko Software's Service Level Agreement Management Application (SAMAN) is tightly integrated with Cabletron Systems Inc. SPECTRUM(R). SAMAN is a strategic application for managing the quality of Information Technology service within the context of the enterprises organisational structure and business process.

SAMAN Version 2 is the only Service Level Management Application in the industry that significantly reduces the costs of the administrative burden by using intelligent modeling. This modeling will be enhanced to provide a totally automated service level maintenance by the next release of SAMAN, which is planned for Q4 98. SAMAN Version 2 is also available on NT.

SAMAN accurately measures service quality and transforms Service Level Agreements from static contracts to dynamic sources of strategic information that govern the relationship between service providers/owners and service consumers.

SAMAN facilitates Service Level Agreement management by

Modelling the relationship between infrastructure and services

Defining the service availability calendar

Monitoring the infrastructure that provides the service

Modelling the level of granularity and scalability required by

the enterprise

Accurately isolates faults to provide believable service

statistics

Collects statistics on service availability, robustness and

resilience

Provides tactical reports on service quality

Provides strategic reports on service quality

Provides simple reporting.

Futures

The following will be available in the nex SPECTRUM(R) 4.X and Solaris 2.X and Windows NT. W ill be available on SPECTRUM 5.X in Q2 1998. Easily po +44 (0) 7000 043256 (UK)

1 888 467 1873 (USA)

mary-anne@geckoware.com
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Publication:Business Wire
Date:Apr 13, 1998
Words:252
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