Service Level Agreement Management Application - SAMAN Version2.MIDDLESEX, United Kingdom--(BUSINESS WIRE)--April 13, 1998-- Gecko gecko (gĕk`ō), small or medium-sized lizard of the family Gekkonidae. The more than 300 species are distributed throughout the warm regions of the world, mostly in the Old World. Despite folklore to the contrary, their bite is not poisonous. Software's Service Level Agreement Management Application (SAMAN) is tightly integrated with Cabletron Systems Inc. SPECTRUM(R). SAMAN is a strategic application for managing the quality of Information Technology service within the context of the enterprises organisational structure and business process.SAMAN Version 2 is the only Service Level Management Application in the industry that significantly reduces the costs of the administrative burden by using intelligent modeling. This modeling will be enhanced to provide a totally automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. service level maintenance by the next release of SAMAN, which is planned for Q4 98. SAMAN Version 2 is also available on NT. SAMAN accurately measures service quality and transforms Service Level Agreements from static contracts to dynamic sources of strategic information that govern the relationship between service providers/owners and service consumers. SAMAN facilitates Service Level Agreement management by Modelling the relationship between infrastructure and services Defining the service availability calendar Monitoring the infrastructure that provides the service Modelling the level of granularity The degree of modularity of a system. More granularity implies more flexibility in customizing a system, because there are more, smaller increments (granules) from which to choose. and scalability required by the enterprise Accurately isolates faults to provide believable be·liev·a·ble adj. Capable of eliciting belief or trust. See Synonyms at plausible. be·liev  a·bil service statistics Collects statistics on service availability, robustness and resilience resilience (r  ·zilˑ·yens),n Provides tactical reports on service quality Provides strategic reports on service quality Provides simple reporting. Futures The following will be available in the nex SPECTRUM(R) 4.X and Solaris 2.X and Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. . W ill be available on SPECTRUM 5.X in Q2 1998. Easily po +44 (0) 7000 043256 (UK) 1 888 467 1873 (USA) mary-anne@geckoware.com |
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