Service Level Agreement Management Application - SAMAN Version2.
SAMAN Version 2 is the only Service Level Management Application in the industry that significantly reduces the costs of the administrative burden by using intelligent modeling. This modeling will be enhanced to provide a totally automated service level maintenance by the next release of SAMAN, which is planned for Q4 98. SAMAN Version 2 is also available on NT.
SAMAN accurately measures service quality and transforms Service Level Agreements from static contracts to dynamic sources of strategic information that govern the relationship between service providers/owners and service consumers.
SAMAN facilitates Service Level Agreement management by
Modelling the relationship between infrastructure and services
Defining the service availability calendar
Monitoring the infrastructure that provides the service
Modelling the level of granularity and scalability required by
Accurately isolates faults to provide believable service
Collects statistics on service availability, robustness and
Provides tactical reports on service quality
Provides strategic reports on service quality
Provides simple reporting.
The following will be available in the nex SPECTRUM(R) 4.X and Solaris 2.X and Windows NT. W ill be available on SPECTRUM 5.X in Q2 1998. Easily po +44 (0) 7000 043256 (UK)
1 888 467 1873 (USA)