Seattle-Based Software Vendor ConneXt Selects New Vice President of Business Development.Business Editors SEATTLE--(BUSINESS WIRE)--Oct. 16, 2000 ConneXt(R), a Seattle-based software developer of billing and customer care solutions for the utility industry, announced today that Irene M. Stillings has been appointed vice president of business development. In her new position, Stillings will be responsible for developing business opportunities at an executive level with ConneXt prospects and alliance partners. "Irene brings a fresh perspective and a wealth of experience to our operation," says Bob Dryden, chief executive officer of ConneXt. "Her expertise in customer care, marketing and sales within the energy industry will make a significant contribution to our business strategies." Prior to her appointment at ConneXt, Stillings was the Director of Customer Care at Navigant Consulting. At Navigant, she created a customer care practice and developed and sold a customer care performance, cost, and satisfaction benchmarking study to energy companies. From 1997-1999, Stillings founded and ran imsMENTOR, a firm dedicated to enhancing individual and organizational effectiveness, with a focus on revitalization and retention of key employees and call center performance improvement. Stillings' career in the energy industry began in 1976, at New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of State Electric & Gas where she focused primarily on the marketing, sales, and customer service aspects of the business. In various executive roles, including Assistant Vice President of Customer Service & Communications and Vice President of Marketing & Sales, she developed and implemented a menu of outreach, education, marketing and customer service programs that brought awards to NYSEG NYSEG New York State Electric & Gas (utility) , gained praise from regulators and were adopted by other companies across the country. Stillings has been an active participant in industry organizations, including the Edison Electric Institute The Edison Electric Institute (EEI) is the association of United States shareholder-owned electric power companies. Its members serve 95 percent of the ultimate customers in the shareholder-owned segment of the industry, and represent approximately 70 percent of the U.S. (EEI EEI Edison Electric Institute EEI Estación Espacial Internacional (Spanish: International Space Station) EEI Electrical and Electronics Institute (Thailand) EEI Electro Energy, Inc. ), the American Gas Association (AGA) and the Electric Power Research Institute (EPRI EPRI Electric Power Research Institute EPRI European Parliaments Research Initiatives ). She served as chair of the EEI Consumer Affairs Committee, the EEI Negotiation Task Force, the EEI E-Seal Committee, The National Food and Energy Council and the EPRI Demand Side Management Task Force. She was a member of the EEI Executive Advisory Committee, the AGA Consumer Affairs Committee and the EPRI Customer Systems Division Committee. She also has chaired the Marketing Executive Conference. Stillings is an accomplished public speaker, delivering presentations on employee and customer care, outsourcing and organization change to audiences all over the country. Among her many accomplishments, Stillings was installed in the Wall of Fame at the National Women's Hall of Fame The National Women's Hall of Fame was created in 1969 by a group of people in Seneca Falls, New York, the location of the 1848 Women's Rights Convention. The mission of the National Women's Hall of Fame is "to honor in perpetuity those women, citizens of the United States of in recognition of her strong leadership role in the development and advancement of women. She earned a Bachelor of Arts degree from the University of Rochester The University of Rochester (UR) is a private, coeducational and nonsectarian research university located in Rochester, New York. The university is one of 62 elected members of the Association of American Universities. , Magna cum Laude, Phi Beta Kappa Phi Beta Kappa: see fraternity. Phi Beta Kappa Leading academic honour society in the U.S., which draws its membership from college and university students. The oldest Greek-letter society in the U.S. . She also holds a Master of Social Science degree from Syracuse University. About ConneXt ConneXt is a provider of sophisticated, packaged CIS Cis (sĭs), same as Kish (1.) (1) (CompuServe Information Service) See CompuServe. (2) (Card Information S software targeted to utilities. Comprehensive, flexible and scalable, ConneXt billing and customer care solutions allow utilities to thrive in a deregulating de·reg·u·late tr.v. de·reg·u·lat·ed, de·reg·u·lat·ing, de·reg·u·lates To free from regulation, especially to remove government regulations from: deregulate the airline industry. energy market. Its flagship product, ConsumerLinX, is a powerful CIS featuring high-volume product billing for residential, commercial and industrial customers. ConneXt is located at 1301 Fifth Avenue, Suite 1900, Seattle, Washington, 98101. For additional information, phone 800/706-1976, fax 206/521-2400 or visit the ConneXt Web site at http://www.connext.com. |
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