Browse Schelmetic, Tracey

1-13 out of 13 article(s)

Title	Type	Date	Words
The IP Contact Center Technology Pioneer Awards.		Jul 1, 2007	1886
The IP Contact Center Technology Pioneer Awards.		Jul 1, 2006	3817
The call center and teleservices event of the year celebrates the last quarter century.		Jun 1, 2006	634
Twenty-five years of call center innovations: a retrospective.		Jun 1, 2006	3773
Product of the Year Award winners.	Correction notice	Mar 1, 2006	47
13th annual MVP Quality Award winners.		Feb 1, 2006	2207
A new decade of analytics.		May 1, 2005	523
The call center uncentered.	Editorial	Mar 1, 2005	338
Overcoming "we've always done it this way" syndrome.	Editorial	Feb 1, 2005	328
IP: customer service anytime, anywhere, via any media.	Editorial	Nov 1, 2004	1059
IP: taking the center out of call center.	Editorial	Oct 1, 2004	1068
A view of Northern Ireland.		Jul 1, 2004	1469
Correction.	Correction Notice	Jun 1, 2004	77