ScanSoft Releases SpeechAttendant 8.1, Its Market-Leading Auto-Attendant Solution.PEABODY, Mass. -- SpeechWorks Division of ScanSoft's Turnkey Solution Supports Multilingual Geographies and Large Name Directories to Support the Call Routing Needs of Enterprises Worldwide ScanSoft, Inc. (Nasdaq: SSFT SSFT Secure Socket File Transfer ), the global leader of speech and imaging solutions, today announced the availability of SpeechAttendant(R) 8.1, its market-leading turnkey auto-attendant solution. The latest release features improved support for large name directories and additional system administration functionality in ScanSoft's effort to further ease system management and decrease the total cost of ownership. SpeechAttendant is widely recognized as the superior call routing and auto-attendant solution in the market with more than 1,000 installations worldwide and handling over one-half billion calls annually. The new SpeechAttendant release draws on caller and customer feedback from more than 1,000 installations worldwide. It provides efficient, personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. service to greet and route callers based on the number dialed and divert internal and inbound calls away from live operators so that they are free to focus on more value-add service. Unlike touch-tone systems, SpeechAttendant easily handles complex menu choices without forcing the caller to listen to a long list of options and eliminates the frustrating frus·trate tr.v. frus·trat·ed, frus·trat·ing, frus·trates 1. a. To prevent from accomplishing a purpose or fulfilling a desire; thwart: dial-by-name experience. This automatically eliminates "zero outs" and caller frustration, resulting in shorter call transfer and hold times for callers and reduced telephony costs for the enterprise. SpeechAttendant customers typically realize a return on their investment in less than one year. "Speech-enabled auto-attendants can deliver compelling results for enterprise and telecommunications organizations around the world," said Richard Martel, vice president of auto-attendant solutions for SpeechWorks, a division of ScanSoft. "Today, our SpeechAttendant solution is delivering a significant return on investment for our customers while providing users with an enjoyable and frustration-free caller experience. These latest enhancements will provide organizations worldwide with a superior solution to successfully route callers while reducing costs." SpeechAttendant 8.1 incorporates the superior performance and accuracy of OpenSpeech(TM) Recognizer speech recognition and natural-sounding Speechify speech·i·fy intr.v. speech·i·fied, speech·i·fy·ing, speech·i·fies To give a speech: "In Washington, cabinet secretaries pose and speechify" Jonathan Alter. (R) text-to-speech software, the SpeechWorks Division of ScanSoft's field-proven speech technologies. It is the only auto-attendant solution that allows callers to use natural phrases such as, "May I speak with Martha Jones Martha Jones is a fictional character played by Freema Agyeman in the long-running British science fiction television series Doctor Who, and will appear in its spin-off series, Torchwood. ." This functionality translates into a superior caller experience, improved performance and an accelerated return on investment for customers around the world. Enhanced features and additional capabilities include the following: Improved Out-of-the-Box Accuracy for Wireless and Noisy Environments SpeechAttendant 8.1 incorporates unique technologies from OpenSpeech Recognizer software to precisely discriminate between background noise and speech and dramatically increase accuracy rates for wireless, hands-free and noisy environments. It also features SpeechWorks' patented LEARN(TM) capability that automatically adapts based on caller usage, to ensure the highest possible accuracy in any application. Improved Support for Large Directories SpeechAttendant 8.1 delivers enhanced performance for large directories, containing more than 100,000 names, with improved disambiguation dis·am·big·u·ate tr.v. dis·am·big·u·at·ed, dis·am·big·u·at·ing, dis·am·big·u·ates To establish a single grammatical or semantic interpretation for. techniques to offer the same, high quality caller experience found with smaller directories containing fewer than 1,000 names. Eased System Administration SpeechAttendant includes several added features to improve system performance and provide a satisfying caller experience without significant support from the system administrator. It includes an extensive nicknames template that automatically associates common nicknames to proper names, such as adding -- Bob, Bobby, Rob to Robert -- eliminating manual entries by the system administrator. It also provides a large department acronyms template that automatically imports department acronyms present in directory source files and converts them into formats that can be used by text-to-speech and speech recognition engines, such as converting "mktg" to "marketing" or "svcs" to "services." SpeechAttendant also now supports the HL7 protocol required by healthcare providers and hospitals to speech-enable access to patient rooms without relying on operators and touch-tone systems. In addition, SpeechAttendant 8.1 adds new system performance reports to its extensive list of reports. Improved Fault-Tolerance and Support for Complex Multi-Site Deployments SpeechAttendant further enhances its redundancy and multi-site capabilities by allowing customers to easily accommodate for robust real-time redundancy and load-balancing. In addition, SpeechAttendant 8.1 offers increased flexibility for deployments in complex, distributed architectures as speech-enabled auto-attendants become mission-critical systems. Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. Support SpeechWorks employs the largest global professional services organization in the speech industry to help customers quickly develop and deploy high quality speech applications that delight callers. SpeechAttendant can be fully deployed in less than a week, depending on the size of the application. It includes prepackaged pre·pack·age tr.v. pre·pack·aged, pre·pack·ag·ing, pre·pack·ag·es To wrap or package (a product) before marketing. Adj. 1. reporting and analysis tools so that system managers can easily monitor system performance and call traffic and further fine tune their application. SpeechAttendant is distributed throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe through channels such as Bell Canada Bell Canada Enterprises (TSX: BCE, NYSE: BCE), legally BCE Inc., is a major Canadian telecommunications company. Through its subsidiaries including Bell Canada, Bell Aliant, Northwestel, Télébec, and NorthernTel, it is the incumbent local exchange carrier for , British Telecom The telephone and communications carrier that provides services in Great Britain and Northern Ireland. It used to be a division of the British Post Office, but was privatized in 1984 under Margaret Thatcher's administration. , NACR NACR North American Communications Resource, Inc. NACR Native American Cancer Research NACR North American Cockapoo Registry NACR National Association of Chemical Recyclers , NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. BNS Noun 1. BNS - a bachelor's degree in naval science Bachelor of Naval Science bachelor's degree, baccalaureate - an academic degree conferred on someone who has successfully completed undergraduate studies , NextiraOne, SBC (1) (SBC Communications Inc., San Antonio, TX, www.sbc.com) A large, national telecommunications company that grew from a multitude of local and regional companies, including Southwestern Bell, Pacific Bell and Nevada Bell, into a single, unified brand by 2002. , Telus and others. The SpeechWorks division has broadened its channel distribution by adding new distributors including Call Processing In telecommunication, the term call processing has the following meanings:
Pricing and Availability SpeechAttendant is available immediately. For additional information and pricing contact your local sales representative or visit www.scansoft.com/speech. About the SpeechWorks Division of ScanSoft SpeechWorks(R) is the most trusted name in speech. Through its global partner network, SpeechWorks delivers field-proven applications that revolutionize the way people interact. Today, thousands of companies and millions of users around the world depend on SpeechWorks solutions from ScanSoft to deliver vital business information and simplify every day life. For information, please visit http://www.scansoft.com/speech. About ScanSoft, Inc. ScanSoft, Inc. (Nasdaq: SSFT) is the global leader of speech and imaging solutions that are used to automate a wide range of manual processes - saving time, increasing worker productivity and improving customer service. For more information regarding ScanSoft products and technologies, please visit www.ScanSoft.com. ScanSoft, OpenSpeech, SpeechWorks, SpeechAttendant, Speechify, LEARN, and the ScanSoft logo are registered trademarks or trademarks of ScanSoft, Inc. and/or its subsidiaries in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and other countries. All other company or product names may be the trademarks of their respective owners. |
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