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ScanSoft Bolsters Its Global Directory Assistance Portfolio, Enhances Leading Market Position with Acquisition of Telelogue, Inc.



Business Editors/High-Tech Writers

PEABODY, Mass.--(BUSINESS WIRE)--May 6, 2004

Telelogue Adds Critical Patents, Customer and Partner Relationships and Field-Proven Applications to Specialized spe·cial·ize  
v. spe·cial·ized, spe·cial·iz·ing, spe·cial·iz·es

v.intr.
1. To pursue a special activity, occupation, or field of study.

2.
 DA Practice within the SpeechWorks Division of ScanSoft

ScanSoft, Inc. (Nasdaq: SSFT SSFT Secure Socket File Transfer ), the leading supplier of speech and imaging solutions, today announced an agreement to acquire Telelogue, Inc., a provider of automated au·to·mate  
v. au·to·mat·ed, au·to·mat·ing, au·to·mates

v.tr.
1. To convert to automatic operation: automate a factory.

2.
 directory assistance (DA) applications for telecommunications service providers A Telecommunications Service Provider or TSP is a type of Communications Service Provider that has traditionally provided telephone and similar services. This category includes ILECs, CLECs, and mobile wireless companies. . The acquisition enhances the company's automated DA portfolio by adding key customer and partner relationships, proven methodologies in voice user interface, and several patents that are critical to the successful automation of DA services. Terms for the cash-based transaction were not disclosed.

Telelogue is recognized for being at the forefront of the automated DA market and is the first company with deployed systems that can provide automation for all 140 million DA listings in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . Based in New Jersey, Telelogue maintains an array of critical technologies, services and intellectual property that form the foundation for DA applications at Blackfoot, Z-Tel and others.

"We are excited to add Telelogue to our unparalleled portfolio of specialized speech applications and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products.  expertise for the DA market," said Steve Chambers, president of SpeechWorks, a division of ScanSoft. "Our applications have delivered measurable results for our DA customers around the world for business, residential and toll-free listings. With new capabilities and an ongoing commitment to this space, we look forward to leveraging our expertise and best practices to provide automated DA solutions that deliver superior customer results for service providers around the world."

According to according to
prep.
1. As stated or indicated by; on the authority of: according to historians.

2. In keeping with: according to instructions.

3.
 the March 2004 Zelos Group Report on "Service Providers' Speech-Enabled Services," ScanSoft is the leading provider of deployed automated DA services worldwide.

"With the addition of the Telelogue patent portfolio, hosted capabilities, and middle-tier partners, ScanSoft continues to build the broadest portfolio of automated DA software and services solutions in the industry," observed Mark Plakias, Identity Practice Leader at Zelos Group. "Automation is the hottest trend in North American North American

named after North America.


North American blastomycosis
see North American blastomycosis.

North American cattle tick
see boophilusannulatus.
 DA right now, and the telco management teams responsible for implementation are demanding options, making the Telelogue acquisition a smart move for ScanSoft."

Dedicated DA Practice Focused on Customer Results

To ensure superior customer results, the company maintains a dedicated professional services organization focused squarely square·ly  
adv.
1. Mathematics At right angles: sawed the beam squarely.

2. In a square shape.

3.
 on the growing demand for automated services. The SpeechWorks DA services group has more than 120 years of cumulative experience in the field and maintains a presence in major markets around the world. Service providers can engage SpeechWorks for user interface design, application tuning and integrating of specialized tools into a service provider's DA application and database. Supported by an arsenal of patented processes and proven technologies, SpeechWorks DA practice works with service providers to create the proper balance between call automation and customer care. To date, the company has successfully automated DA solutions for more than a dozen service providers across ten countries.

In addition to its dedicated services practice, the company provides customers with fully automated, standards-based DA solutions that go beyond frequently requested listings, enabling total coverage of business, residential and toll-free listings. The company's DA solutions, which include its SpeechPAK(TM) for Directory Assistance packaged application kit, eliminate the need for agent assistance and can deliver significant returns on investment within twelve months or less for many service providers.

The company recently appointed Chris Matson to lead its global DA group and help extend its leading position in this market. Mr. Matson, who joins the company from Nuance Communications Nuance Communications is a computer software technology company. Their current worldwide headquarters is in Burlington, Massachusetts in the United States. Nuance provides speech and imaging solutions and is mainly known for its speech recognition and speech synthesis software that , brings more than a decade of experience in DA technologies, services and consulting, and has been directly involved in the sales and deployment of DA automation solutions around the world.

"The automation of directory assistance services requires intimate knowledge of user interface design and expertly crafted applications," said Chris Matson, director of Global DA Solutions. "SpeechWorks has the global resources, superior knowledge of user interface design and proven speech applications to lead this market. I'm excited to join the team and look forward to supporting the directory assistance automation needs of service providers worldwide."

The company partners with DA experts including Envox Worldwide, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , ISx, Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony , Soleo Communications, Telecordia, Varetis, VoltDelta and many others to ensure high-quality speech services for its global customers. The addition of Telelogue adds new relationships within the DA market with providers such as iTouchPoint, First Data and OSC O.S.C. n. short for Order to Show Cause. (See: Order to Show Cause) .

About The SpeechWorks Division

SpeechWorks is the most trusted name in speech. Through its global partner network, SpeechWorks delivers field-proven applications that revolutionize rev·o·lu·tion·ize  
tr.v. rev·o·lu·tion·ized, rev·o·lu·tion·iz·ing, rev·o·lu·tion·iz·es
1. To bring about a radical change in: Television has revolutionized news coverage.

2.
 the way people interact. Today, thousands of companies and millions of users around the world depend on SpeechWorks(R) solutions from ScanSoft to deliver vital business information and simplify every day life. For information, please visit http://www.scansoft.com/speech.

About ScanSoft, Inc.

ScanSoft, Inc. (Nasdaq: SSFT) is a leading supplier of speech and imaging solutions that are used to automate To turn a set of manual steps into an operation that goes by itself. See automation.  a wide range of manual processes - saving time, increasing worker productivity and improving customer service. For more information regarding ScanSoft products and technologies, please visit www.ScanSoft.com.

ScanSoft and the ScanSoft logo are trademarks or registered trademarks of ScanSoft, Inc. in the United States and other countries. SpeechWorks and SpeechPAK are trademarks or registered trademarks of SpeechWorks International, Inc. in the United States and other countries. All other company name or product names may be the trademarks of their respective owners.

This press release contains certain "forward-looking statements forward-looking statement

A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections.
" within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including statements relating to relating to relate prepconcernant

relating to relate prepbezüglich +gen, mit Bezug auf +acc 
 potential synergies from, and the integration of, the acquisition of Telelogue, Inc.; future prospects regarding product lines, sales channels, deployments and market share; the strength of existing products, services and relationships as well as the introduction of new products, services and relationships; the future performance of, and opportunities for growth in, ScanSoft's businesses; and future prospects regarding international operations Internal Operations (I.O., IO or I/O) is a fictional American Intelligence Agency in Wildstorm comics. It was originally called International Operations. I.O. first appeared in WildC.A.T.S. volume 1 #1 (August, 1992) and was created by Brandon Choi and Jim Lee. . Such statements are based on current expectations that are subject to a number of risks and uncertainties, and actual results may differ materially. These risks and uncertainties include, without limitation, the following: difficulties with integrating product plans and operations of acquired businesses and the accounting effects of such acquisitions on ScanSoft's operating results; risks related to speech technologies; economic conditions in the United States and abroad; ScanSoft's ability to control and successfully manage its expenses, inventory and cash position; fluctuations in demand for ScanSoft's existing and future products; the effects of competition, including pricing pressure; possible defects in products and technologies; ScanSoft's dependence on OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and  customers; and economic, political, regulatory and other risks associated with international regions. A detailed discussion of these and other risks and uncertainties that could cause actual results and events to differ materially from such forward-looking statements is included in ScanSoft's filings with the Securities and Exchange Commission. ScanSoft undertakes no obligation to update forward-looking statements to reflect events or circumstances occurring after the date of this document.
COPYRIGHT 2004 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2004, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Geographic Code:1USA
Date:May 6, 2004
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