Say you're sorry.If I never apologized for my mistakes, few of my friendships would have lasted. I don't don't 1. Contraction of do not. 2. Nonstandard Contraction of does not. n. A statement of what should not be done: a list of the dos and don'ts. think many writers and editors would have continued working for me. My family and fiance certainly wouldn't would·n't Contraction of would not. wouldn't would not wouldn't would let me get away with it. So, why is it that so many organizations and businesses think they can sweep their mistakes under a rug and hope no one trips over the pile? Some even blame you. I'm hearing fewer apologies and seeing less effort to make things right. I've seen coverage on the conditions of nursing homes in the mainstream press. I hear about it personally, from friends and neighbors who complain about the nursing homes where they've housed their mothers and grandmothers. What I typically see in return are higher ups saying nursing homes' staffs are overworked and underpaid un·der·paid v. Past tense and past participle of underpay. underpaid Adjective not paid as much as the job deserves underpaid adj → . No apology apology [Gr.,=defense], literary work that defends, justifies, or clarifies an author's ideas or point of view. Unlike the ordinary use of the word, the literary use neither implies that wrong has been done nor expresses regret. . It can't pay in the long run to ignore the voices of your customers. It certainly didn't work for my cell phone company, who recently billed me for services I was told would be covered within the monthly service charge. When I inquired about the additional $600, I was told the fax needed to confirm those services would be covered by the monthly charge did not make it to the head office. Therefore, I was required to pay the bill. It apparently didn't matter that I had a copy of the paperwork, signed and dated by a company salesperson and myself. I also had a receipt showing the fax had been sent. No one acknowledged the mistake. No one offered to make it right. Five company representatives, including two managers, insisted I was responsible for the bill. I am now shopping for a new cell phone provider. Last week, our caterers forgot to prepare appetizers and bring wine for a menu tasting scheduled for my wedding. No one apologized for the time wasted. No one even realized the items were missing. My fiance and I had to mention it to three different people before we were given an explanation--without an apology. This facility won't be getting any positive referrals from me. Customers are not going to let any organization get away with poor service. They will eventually find another business to take care of them, and they will spread the word to family and friends so no one else is hurt. Please be sure to apologize a·pol·o·gize intr.v. a·pol·o·gized, a·pol·o·giz·ing, a·pol·o·giz·es 1. To make excuse for or regretful acknowledgment of a fault or offense. 2. To make a formal defense or justification in speech or writing. to residents and their families when things go awry a·wry adv. 1. In a position that is turned or twisted toward one side; askew. 2. Away from the correct course; amiss. See Synonyms at amiss. . It could mean the difference between a referral and a vacancy VACANCY. A place which is empty. The term is principally applied to cases where an office is not filled. 2. By the constitution of the United States, the president has the power to fill up vacancies that may happen during the recess of the senate. . |
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