Satmetrix Appoints Enterprise Software Veteran Tony Gaughan to Vice President of Products.FOSTER CITY, Calif. -- Satmetrix Systems, Inc., the leading provider of enterprise customer experience management (CEM CEM contagious equine metritis. CEM selective medium chocolate agar made with Eugon agar and 5% horse blood; used to cultivate Taylorella equigenitalis. ) software, announced today that Tony Gaughan has joined the company to lead the product development team. A true enterprise software veteran, Gaughan was Senior Vice President of Product Development at Computer Associates and worked in similar roles at Oracle and PeopleSoft. "If you look at Tony Gaughan's background, it's easy to see the reason we are so pleased to have him on our team," said Richard Owen Sir Richard Owen KCB (July 20 1804–December 18 1892) was an English biologist, comparative anatomist and palaeontologist. He was widely regarded as malicious and dishonest but he was also one of the most brilliant and influential biologists of his time. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Satmetrix Systems. "Our commitment to continue to deliver enterprise-class software to improve and manage the customer experience has been amplified with the appointment of Gaughan to this role. I'm very excited to see his talent manifest itself in our products." "Satmetrix represents a real opportunity to pull together elements from my background in CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , business intelligence and line-of-business-focused applications," said Tony Gaughan, Vice President of Products for Satmetrix. "When I look at the enterprise software industry, it's clear that ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. and CRM systems have matured and companies have been focusing on how to trim fat internally for a while. What's interesting to me now is being able to take the applications' focus outward from the enterprise to customers and partners to drive profitable growth. I have a unique opportunity with Satmetrix and customer experience management to innovate in new ways." Prior to joining Satmetrix, Tony Gaughan was senior vice president of product development at CA, responsible for CA's database, database management and applications management solutions. Tony has almost 20 years of experience in enterprise software development, and was also vice president of ERP applications development at PeopleSoft, where he lead a team of more than 200 developers worldwide in delivering solutions for financials, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. and asset management. Earlier, he served as vice president of CRM development at Oracle. Tony holds a bachelor of science Noun 1. Bachelor of Science - a bachelor's degree in science BS, SB bachelor's degree, baccalaureate - an academic degree conferred on someone who has successfully completed undergraduate studies degree in computer science from Heriot-Watt University Heriot-Watt University in Edinburgh, Scotland, is the eighth-oldest higher education institution in the United Kingdom [2], although it only received its university charter in 1966. . About Satmetrix Systems Satmetrix Systems, Inc., headquartered in Foster City, Calif., is the leading global enterprise customer experience management (CEM) software company. Satmetrix Systems provides the most complete solution to allow organizations to manage and improve the customer experience across all touch points for profitable growth. The company helps customers turn insight into action through transformation of business processes. Satmetrix Systems also provides industry thought leadership; it developed the Net Promoter(R) metric with Fred Reichheld Frederick F. Reichheld (born 1952, Cleveland) is an United States business author and business strategist best known for his research and writing on the loyalty business model and Loyalty Marketing. , Bain Fellow and director emeritus. For more information about Satmetrix Systems, call 650-227-8300 or visit http://www.satmetrix.com. The following are trademarks of Satmetrix Systems, Inc.: Satmetrix, Satmetrix Systems. Net Promoter is a registered trademark of Satmetrix Systems, Inc. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion