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Saratoga Systems introduces wireless enterprise information solution.


Saratoga Systems Inc., a supplier of enterprise software solutions to the mid-to-large enterprise market, has announced the general availability of the Saratoga Wireless data access solution. Saratoga Wireless enables enterprises to offer mobile workers real-time access via any handheld device to multiple back-end systems, including CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer.  and financials.

"The combination of Saratoga Wireless and Research In Motion's (RIM) BlackBerry blackberry, name for several species of thorny plants of the genus Rubus of the family Rosaceae (rose family). See bramble.
blackberry
 was really a slam dunk for us," said Larry Bassett, IT director at Phoenix Contact. "Our customer's satisfaction has increased significantly because we are responding faster to inquiries and requests. Saratoga Wireless and BlackBerry offer seamless and secure access to our ERP and CRM."

Key benefits of the new Saratoga Wireless solution include the following:

* Real-time access to critical enterprise data. With Saratoga Wireless, anyone can manage accounts and opportunities, check inventory, track shipments and customer support, and verify billing status from wireless handheld devices. Users can access data from any back-end system so that critical data are always readily available.

[ILLUSTRATION OMITTED]

* Quick and cost-effective implementation. The Saratoga Wireless solution can access complex enterprise data without any programming.

* Proven, open and secure architecture. Saratoga Wireless is based on a powerful Web architecture and core technology. It uses an ultra-thin client that can run on any handheld device. Saratoga Wireless offers robust security, from authentication (1) Verifying the integrity of a transmitted message. See message integrity, e-mail authentication and MAC.

(2) Verifying the identity of a user logging into a network.
 to transmission to data access.

* Broad wireless device support. Saratoga Wireless supports a broad array of today's wireless devices--including BlackBerry, PocketPC, Smartphone A cellular telephone with information access. It provides digital voice service as well as any combination of e-mail, text messaging, pager, Web access, voice recognition, still and/or video camera, MP3, TV or video player and organizer (see PDA). , TREO TREO The Receiving End of Sirens (band)  and HP iPAQ--and all wireless networks.

www.saratogasystems.com

www.rim.com
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Copyright 2005, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Article Details
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Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:May 1, 2005
Words:250
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