Saratoga Systems Wins Top 15 Enterprise CRM Software Award from ISM Inc.BETHESDA, Md. & CAMPBELL, Calif. -- Saratoga Systems Inc., a global supplier of enterprise software solutions to the mid-to-large enterprise market, announced today that its iAvenue(TM) 6.4 CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solution was selected by ISM See ISM band. Inc., Customer Relationship Management (CRM) strategic advisors, as a Top 15 CRM Enterprise Software Award for 2005. This is the fourth year that ISM has selected Saratoga Systems to its Top 15. "The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990 -- when ISM began the Awards -- to be the industry benchmark," said Barton Goldenberg, founder and president of ISM. "The software industry's strong user-focus is moving to the future with wireless applications leading the way." iAvenue 6.4 was chosen after intensive testing by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. 211 selection criteria, including 109 business functions, 49 technical features, 36 implementation capabilities and 17 user-support features. "Saratoga Systems is to be praised for obtaining the Top 15 honor as ISM's software selection process is strenuous and comprehensive," said Goldenberg. "Saratoga Systems is among the leaders of the CRM industry." The Top 15 selections are featured in ISM's 13th edition of The Guide to CRM Automation and in a Top 15 CD available at (www.ismguide.com). About iAvenue 6.4 iAvenue 6.4 from Saratoga Systems raises the bar on flexibility and integration for Customer Relationship Management (CRM) solutions. Powerful new features and enhancements in iAvenue 6.4, such as one click integration with Outlook and Lotus Notes Messaging and groupware software from IBM Lotus that was introduced in 1989 for OS/2 and later expanded to Windows, Mac, Unix, NetWare, AS/400 and S/390. Notes provides e-mail, document sharing, workflow, group discussions and calendaring and scheduling. , computer telephony integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ), Form Wizard, and speech integration bring new levels of flexibility that enable users to increase their effectiveness even more. New features include: --Extended Query Tool Flexibility New enhancements that extend the flexibility of the Query Tool include the Form Wizard that can be used to design layouts for displaying or printing data from queries or dataviews. --One Click Integrations with Outlook and Lotus Notes iAvenue 6.4 has comprehensive integrations with Outlook and Lotus Notes to provide full synchronization with email, contacts, calendar items and to-dos. With just one click, users can archive existing, incoming and sent emails to customer records. Auto-matching enables users to automatically archive incoming email based on the sender's email address See Internet address. . Audit trails of emails sent to customers and prospects are just a click away. --iAvenue Computer Telephony Integration (CTI) iAvenue CTI enables automatic lookup based on incoming phone numbers and enables users to select the phone number for outbound dialing. --Speech Integration Users can enter data and navigate through screens without touching a keyboard, and iAvenue can read text back to users, saving even more time. About Saratoga Systems Saratoga Systems Inc. is a global supplier of enterprise software solutions to the mid-to-large enterprise market. Saratoga's wireless enterprise solutions and customer relationship management (CRM) software enable organizations to increase sales, marketing, and service effectiveness, ensure customer loyalty, and establish a sustainable competitive advantage. Founded in 1987 and privately held, Saratoga Systems serves over 800 corporate customers and more than 120,000 users worldwide, such as T. Rowe Price T. Rowe Price (NASDAQ: TROW) is an independent global investment management firm and mutual fund manager based in Baltimore, Maryland. It was founded in 1937 by Thomas Rowe Price, Jr.. T. , Progressive, Goodyear, Kodak, Kimberly-Clark, and Konica Minolta. For more information, visit: www.saratogasystems.com. About ISM Founded in 1985, ISM Inc. offers strategic advisor services to organizations planning and implementing Customer Relationship Management and Real-Time Enterprise initiatives. ISM publishes the annual The Guide to CRM Automation and Top 15 CRM software reviews. Barton Goldenberg, founder and president of ISM, authored CRM Automation published by Prentice Hall Prentice Hall is a leading educational publisher. It is an imprint of Pearson Education, Inc., based in Upper Saddle River, New Jersey, USA. Prentice Hall publishes print and digital content for the 6-12 and higher education market. History In 1913, law professor Dr. and is a columnist for a number of publications, including CRM Magazine. ISM private sector clients include AAA Mid-Atlantic The not-for-profit AAA Mid-Atlantic, among the largest of the Clubs in the AAA National Federation, serves nearly four million members in a territory stretching from Northwest New Jersey to Richmond, Va. , ExxonMobil, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , McGraw-Hill, Nike and United Way of America United Way of America: see community chest. and United Way of Toronto; ISM's government clients include the Department of Defense and the US Postal Service. Saratoga and iAvenue are trademarks of Saratoga Systems. All other brands, products and company names mentioned herein may be trademarks of their respective holders. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion